Mike Collins | Page 8

On july 5th, I bought a 2018 ram 2500 with 15xxx miles. The evening of purchasing the truck, the service ABS light, the service traction control light, and the service electric brake system lights all came The evening of purchasing the truck, the service ABS light, the service traction control light, and the service electric brake system lights all came on. I returned the next morning to adress the issue. I was promised to would be taken care of without any cont to me. The dealership gave me a loner truck. While driving home, the loner went into limp mode and would not go over 20 mph, causing me to almost get hit several times by highway traffic. I then returned that loner. And was given a second loner. All and all, I was not happy with the intention experience. After over a week, my ram was finally repaired and returned to me. The only good experience of the entire situation was my salesman, Mike Collins, kept me updated on the repairs being done to the truck I had purchased. Mr. Collins also helped out woth getting me a second key made for the truck with no charge to me (since the truck was only sold with one key fob). I was also told by a "manager",Chris, that the dealership "would make my bad experience right" by offering me a few oil changes at no charge to me. I have since never been offered or contacted about the free oil changes. Since getting the Ram back, I have no complaints and but the initial experience was a complete nightmare. More

by stewart5486 Verified Customer Verified Customer

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They are awesome and help in anyway they can to try and get u in what u can afford get u in what u can afford More

by destroyers84.jb Verified Customer Verified Customer

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The sales man was helpful, not pushy. Did not try to steer me to a higher price car. He worked with me to find the car I wanted. I had some problems with the car. Took it in, they cou Did not try to steer me to a higher price car. He worked with me to find the car I wanted. I had some problems with the car. Took it in, they could not find the problem, gave me a nice loaner car More

by STEADYEDDIE1280 Verified Customer Verified Customer

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Very great experience with buying my 1st vehicle from a big dealer. Their customer service was outstanding! I will definitely recommend to friends and family. big dealer. Their customer service was outstanding! I will definitely recommend to friends and family. More

by vijayaferguson Verified Customer Verified Customer

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Had a good experience with my sales man and the finance guy. They were fast and helpful knowing that I was in a hurry. I would recommend. guy. They were fast and helpful knowing that I was in a hurry. I would recommend. More

by nmlohm79 Verified Customer Verified Customer

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On March 4, 2022, we purchased a Silverado from your Jim Butler/Fenton, MO. While completing this transaction, we discussed the fact that I currently owned a white Equinox and mentioned the features that w Butler/Fenton, MO. While completing this transaction, we discussed the fact that I currently owned a white Equinox and mentioned the features that we particularly liked. On March 30, 2022, Mike Collins called to let us know a 2022 Equinox had arrived at your dealership. He remembered that I had mentioned wanting to trade my 2018 Equinox, but with the pandemic, I had not accrued many miles, so I had decided to wait. We were certainly impressed that Mike remembered our conversation and took the initiative to call us when a 2022 white Equinox came in that day. We went to your dealership, test drove the car, and the rest is history! Kudos to Mike for a job very well done! We have purchased our past five vehicles from Jim Butler/Fenton, and we could not be happier with the service we have received with each purchase. Additionally, Stacey handled our finance for us. The transaction was quick and efficient. More

by johnwilken Verified Customer Verified Customer

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Amazing service and was very helping in helping get my car. Would highly recommend them car. Would highly recommend them More

by irishdaddy_bomb Verified Customer Verified Customer

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My experience with Jim butler was more than wonderful I’m now in the truck of my dreams I couldn’t ask for anything more thanks to everyone tht made this possible now in the truck of my dreams I couldn’t ask for anything more thanks to everyone tht made this possible More

by ralphjones.rj16 Verified Customer Verified Customer

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The process was good but takes too long & involves too much paper. The several hours we needed to spend at the dealership could definitely be streamlined. much paper. The several hours we needed to spend at the dealership could definitely be streamlined. More

by sol2soul Verified Customer Verified Customer

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Bought a used Chevy Equinox from Jim Butler and had a fantastic experience. The staff was very helpful. I drove the car home the same day I came to check out some vehicles for the first time. fantastic experience. The staff was very helpful. I drove the car home the same day I came to check out some vehicles for the first time. More

by Sophie Verified Customer Verified Customer

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