Mike Covington | Page 2

Excellent customer service. Very knowledgeable of the cars/trucks. We will definitely be back to get another truck with Calloway again! Very knowledgeable of the cars/trucks. We will definitely be back to get another truck with Calloway again! More

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Alfred is the kind of salesman everyone needs! Okay maybe not everyone one! 🤣 But seriously he is a great salesman goes above and beyond for his customers. This was the 6th vehicle that our famil Okay maybe not everyone one! 🤣 But seriously he is a great salesman goes above and beyond for his customers. This was the 6th vehicle that our family has purchased from him in the last 10 years! We love Alfred and all of the team at Cleveland Toyota Melanie More

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Outstanding experience at Toyota of Cleveland - friendly staff, honest service, and a smooth, stress free car buying process. staff, honest service, and a smooth, stress free car buying process. More

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I can not say enough amazing things about Caldwell Covington! He was professional, helpful and did not whatsoever act like a "salesman". I did not look like a normal car buying client that day and he Covington! He was professional, helpful and did not whatsoever act like a "salesman". I did not look like a normal car buying client that day and he treated me just the same. Would recommend Caldwell again and again! More

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I bought a Nissan 370Z from out of state. Not only did they keep communication flowing, they worked with my credit union, organized a notary for signing and arranged for delivery. In all my c Not only did they keep communication flowing, they worked with my credit union, organized a notary for signing and arranged for delivery. In all my car buying experiences, this has been the best. More

by KIMME26 Verified Customer Verified Customer

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The Team at Toyota of Cleveland knocked it out of the park! From the start, communication was great. I purchased the vehicle I wanted, for a fair price and was in an out of the dealership in less than park! From the start, communication was great. I purchased the vehicle I wanted, for a fair price and was in an out of the dealership in less than 30 minutes. It's worth the drive to Toyota of Cleveland for your next vehicle purchase More

by peyjack1 Verified Customer Verified Customer

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Kenny Jones was great to work with. Kept us updated and showed us plenty of options. He helped me get the truck I wanted. Mike Covington was great to assist. Taylor Alton helped get me Kept us updated and showed us plenty of options. He helped me get the truck I wanted. Mike Covington was great to assist. Taylor Alton helped get me great coverage while keeping my payment manageable. More

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Horrible, absolute clowns. They managers are rude and they reach out and assume they know and speak out of ignorance. I had been reaching out about a vehicle and was told thi They managers are rude and they reach out and assume they know and speak out of ignorance. I had been reaching out about a vehicle and was told this dealership had one and try reaching out. I reached out and was told the vehicle was showing reserved as today and when I asked why because I had been reaching out for a few days and then the story said it changed to it had been reserved for a while, Ok fine I get it. Just did not understand how or why the story changed. That being said it made me upset, then I get an unsolicited call from their used car manager Joey was outright nasty, "he wanted to clear up any inconsistencies" then gets rude when Im explaining what happened and keeps saying we've been completely transparent about this, instead of actually listening to what I was saying. I WAS NOT trying to get them to sell me a vehicle that they had already promised to someone else., and I did appreciate the way he spoke to me like I was expecting that cause I wasn't, but he was very rude. I attempted to call the store and speak rio GM and asked for him, but then the new car manager Mike gets on the phone and what a joke, I asked if he knew the situation and he says yeah you want us to sell you a Tacoma, I said no he says a Tundra and I said no, he says ok what car , and then says you want us to sell you are car we aren't to sell you. I said no and it was obvious he was trying to take a call and didn't know the facts because he didn't even know the kind of car I was calling about and he raised his voice on the phone with me and started speaking nasty to me so I hung up on him. I had been going to this dealership for service as they are my local dealership and I've had Toyota Camrys and 4 Runners all life. This has lost you a regular customer, not because of a misunderstanding over a cars availability but because of the way your management team speaks to customers when they assumed I was calling trying to get them to sell me a car that was promised to someone else. That's not why I was calling, so dont assume. I was trying to figure out what happened but because you assumed I wanted you to sell me the car you automatically started the conversation in defense mode and on guard instead of being open to discussing. You've lost a regular every day customer too More

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Mike and Damon made purchasing my son’s first car one of the simplest car purchases I’ve ever had. Damon kept me posted on the arrival time frame and on the day of delivery, we were in and out. I’d recommen the simplest car purchases I’ve ever had. Damon kept me posted on the arrival time frame and on the day of delivery, we were in and out. I’d recommend them to anyone! More

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Great experience from start to finish! Noah, his Manager and Justice in Finance were outstanding. Purchasing this vehicle was easy and stress-free. The staff was pleasant, professional, an Noah, his Manager and Justice in Finance were outstanding. Purchasing this vehicle was easy and stress-free. The staff was pleasant, professional, and helpful throughout the entire process. I never felt pressured, and everyone made sure my questions were answered. I highly recommend this dealership and would gladly do business with them again. More

by laurazfelipe Verified Customer Verified Customer

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