Mike DeLong | Page 2

Alma Ford responded

We're glad everything got sorted out and that you had a great experience overall. We appreciate your patience and your kind words about our team. Thank you for choosing Alma Ford—we look forward to seeing you again!

Alma Ford responded

We're thrilled Mike DeLong and the team could help you get into your new vehicle the very same day. We're also glad our home delivery service made the experience even more convenient. We truly appreciate your recommendation and your business!

Alma Ford responded

Thank you for the great review, Jason! We're glad you found the process professional and easy from start to finish. Making the paperwork simple and efficient as we can is something we take pride in. We appreciate you, and thank you for choosing Alma Ford!

Alma Ford responded

Thank you for sharing the kind words! We are glad that Mike and Dylan were able to answer your questions and get things taken care of. We truly appreciate your business and look forward to helping you again!

Alma Ford responded

Thank you, Tracy! Mike will appreciate the kind words. We take pride in making our customers feel like family. Thanks again!

Alma Ford responded

We're thrilled to hear that you found our team helpful, friendly, and easy to work with. Thank you for sharing! Providing a smooth and enjoyable experience is what we strive for every day. We truly appreciate your recommendation and your business. Thank you for choosing Alma Ford, and we look forward to helping you again in the future!

Alma Ford responded

Thank you for your honest feedback. While we're glad Liv and TJ were able to take good care of you and stay after hours to complete your purchase, we're disappointed to hear about the condition of your truck at delivery. The concerns you mentioned—including the cleanliness of the vehicle, fuel level, oil change reminder not being reset, and the open recall—are not the experience we strive to provide and is NOT typical of us (we do not strive for "dirty used car salesman stuff") and it is definitely not how we normally operate. We appreciate you bringing these issues to our attention. Feedback like yours helps us identify where we need to improve and hold ourselves to a higher standard. Thank you for giving us the opportunity to earn your business, and we hope to have the chance to provide you with the five-star experience you should have received from the start. Thank you again for your feedback and for choosing Alma Ford.

Alma Ford responded

We are so glad to hear this Lindsay! Thank you for the kind words. We hope to see you again!

Alma Ford responded

Thank you so much for the nice review! We appreciate you and look forward to helping you again!

Alma Ford responded

Thank you! We're thrilled to hear Landon provided such a great experience and took the time to explain everything and get it all set up for you. He's passionate about helping customers and works hard to make sure everyone feels comfortable and confident with their purchase. We truly appreciate your recommendation and your business. Enjoy your vehicle, and thank you for choosing Alma Ford!