Mike Demetriades | Page 8

Ive purchased from here before. Would never think to shop anywhere else. Great service and deals. Would never think to shop anywhere else. Great service and deals. More

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First time at this dealership and really had a positive experience. Staff were knowledgeable and friendly. Appreciated the wonderful help from Karisa! experience. Staff were knowledgeable and friendly. Appreciated the wonderful help from Karisa! More

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Awesome dealership! !!! Please give them a shot!!! They not only want your business they want to get to know you personally!! !!! Please give them a shot!!! They not only want your business they want to get to know you personally!! More

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Karisa was great to work with. She was very patient with us and helped us throughout the process. She even went out in the rain to make sure we were sent a long distance video of She was very patient with us and helped us throughout the process. She even went out in the rain to make sure we were sent a long distance video of the vehicle because we were not in town. More

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Amazing staff and it felt like family. Whole experience was made easy. Every department made the experience easy. Whole experience was made easy. Every department made the experience easy. More

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Russ was great and answered all my questions! I enjoyed everyone at the dealership that helped. I enjoyed everyone at the dealership that helped. More

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I will only patronize Ed martin Shadeland dearship. They are honest with the upmost integrity. I absolutely love them. I have purchased 5 cars from them. Thank you so much Bruce and Mike and the rest o They are honest with the upmost integrity. I absolutely love them. I have purchased 5 cars from them. Thank you so much Bruce and Mike and the rest of the staff! You all rock! Sincerely Liz F More

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This dealership is the best in town no questions asked and as always excellent customer service and especially Ken Copley who is easy to work with he did everything to make the deal happen for me thanks and as always excellent customer service and especially Ken Copley who is easy to work with he did everything to make the deal happen for me thanks a lot. More

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Beautiful dealership, I had a great experience! All the staffs were friendly and welcoming. Definitely recommend this dealership for your next car purchase All the staffs were friendly and welcoming. Definitely recommend this dealership for your next car purchase More

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I am still kicking myself for going through with purchasing a car from this dealership. Starting out, of course everything was great. The rapport was built, just like anyone in sales knows to do. On purchasing a car from this dealership. Starting out, of course everything was great. The rapport was built, just like anyone in sales knows to do. Once I agreed to sign on the dotted line, the dealership’s true colors came out. I made it clear prior to going in that I wanted to talk to the manager about the price and down payment. Upon arrival, I told my sales lady my baby was sleeping and I could come in once she woke up. Somehow she took this as an invitation to get in the car with me to go over things instead of waiting. Once I did go in, I was ushered to the room where I was supposed to sign everything. She completely skipped allowing me to talk to the sales manager like I asked. When I finally snapped out of it, I asked again to speak to him. The cheery demeanor from everyone switched to annoyed and rude. After back and forth with the sales manager about the price, an agreement was reached. I understand haggling is normal, but I made it clear prior to ever going to the dealership that I wanted it simple and easy…no haggling. Something was telling me not to sign, but I stupidly did anyway. Afterwards, we asked about scratches on the outside of the car that we had noticed when I test drove it. We were told we would have to pay to have it fixed, even though we’d brought it up before ever paying or signing. Things only got worse from there, as my car now only has 15,000 miles on it, and I’ve taken it in (to a different dealership) twice. It turns out my car’s windshield was replaced, and it was more than likely in a collision. None of this was disclosed when we purchased it, and it was never shared on CarFax. This dealership is shady, and I would highly recommend NOT purchasing from them or Ed Martin Fishers where they’re also just as shady! More

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