Mike Dube
Mike Dube at Knauz Continental Autos
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Mike Dube

Service Adviser

Knauz Continental Autos

409 Skokie Highway
Lake Bluff, IL 60044

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8 Reviews
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8 Reviews

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8 Reviews of Mike Dube

July 09, 2022

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Employee Rating

Today I purchased my seventh Mercedes-Benz over the last 19 years. The salesman Peter was fantastic and very helpful. Vijay was great at taking care of all the financing and warranty extras. I highly recomm More

by Kevin.l.witmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 11, 2022

Knauz Continental Autos responded

Hi Kevin, thank you for leaving this review. We're thrilled to hear how much you enjoyed working with Peter & Vijay to purchase your most recent Mercedes-Benz! Providing great service & fostering lasting relationships is extremely important to us, so it's wonderful to receive your kind words. We're also very glad to hear how much you enjoy working with Jim, Mike, & Joey for your service needs. Thank you for your business over the years, as well as taking the time to reach out to us. We greatly appreciate your loyalty & we're looking forward to your next visit!

April 27, 2021

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Employee Rating

Another amazing experience at Knauz Mercedes Benz. Peter did an amazing job. This is my second Mercedes purchase from Peter and Knauz. I live 2.5 hrs away and make the drive (literally past 3 other Mercede More

by betagnome
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 29, 2021

Knauz Continental Autos responded

Hi there, thank you for taking the time to reach out to us. It's wonderful to hear that you're always met with such great service & that you're willing to make a 2.5 hour trip past other Mercedes-Benz dealers to work with us! We strive to ensure that every experience in our showroom or service drive is enjoyable & hassle-free, so we greatly appreciate your kind words. Thank you for your business, as well as this review. We're very much looking forward to the next opportunity to work with you!

October 30, 2020

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Employee Rating

Knauz should be embarrassed to charge $459 for a battery change; and then quote $2000 for a new alternator. The person in the Service Department, who gave us the prices and quote, is named Michael Dube.. More

by ML Marshall
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Michael Jakus

Oct 30, 2020

Knauz Continental Autos responded

Hi there, thank you for reaching out to us with your feedback & making us aware of the situation. We're terribly sorry to hear that you had a disappointing experience. Client satisfaction & transparency are extremely important to us. It's never our goal to leave a customer feeling dissatisfied or upset. We will look into this situation immediately. If you'd like to reach out to our service manager, Tom (tjastper@knauz.com,) he'd be more than happy to try to come to a resolve in regards to this situation. Thank you for letting us know.

January 20, 2019

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Employee Rating

A wonderful experience I recently moved to Evanston, IL from Massachusetts. After having a Mercedes-Benz CLA 250 for close to two years now, and as anyone who owns a car lik More

by Sudhir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jim Blanchard, Peter Polanski

Feb 05, 2019

Knauz Continental Autos responded

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

April 28, 2018

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Employee Rating

Always a Pleasant Experience Over the years we’ve bought 4 MB’s from Knauz all from Steve Chase! Always gave us a good deal and service. Thanks Steve!! More

by gal 56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jim Blanchard, Vijay Zaveri , Steve Chase, Daniel Forrest

May 01, 2018

Knauz Continental Autos responded

Hi there, thank you for writing this review and providing such wonderful feedback. We appreciate your loyalty! It's always a pleasure serving you!

April 06, 2018

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Employee Rating

first time service customer This was my first time here having my Mercedes Benz serviced.It was an awesome experience. they treat me like gold and my car has never ran better! th More

by s500
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tom Jastper , tomes wiatr

Apr 09, 2018

Knauz Continental Autos responded

Thank you so much for your kind words and wonderful feedback J! We truly appreciate it, and are pleased to hear that you had a great experience with us! We look forward to seeing you again!

April 02, 2017

Dealership Rating

2017 Mercedes GLC I had the most excellent customer service experience getting my new vehicle working with Dick Bradley, Vijay Zaveri, and Sam Greenberg! Each one took More

by KevWit11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Joey Sojka, Vijay Zaveri , Dick Bradley, Sam Greenberg

Apr 03, 2017

Knauz Continental Autos responded

Thank you so much for your feedback! We're so glad to hear that your trip to Knauz was worth it, and that all of your expectations were met! Dick, Vijay, Sam, as well as the entire team, appreciate your kind words and review, and we hope to see you back here soon! Enjoy your new car, and happy driving!

May 28, 2016

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Employee Rating

So good, I came back for seconds! In June of 2015 I purchased a New ML350 from Paul Kim with an assist from Hans Kribbel. The buying experience was one of the best and most enjoyable More

by happy camper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Hans Kribbel, Paul Kim

May 31, 2016

Knauz Continental Autos responded

Thank you so much for your kind words! We are delighted to hear about your enjoyable experience with Paul, Hans and Mike. Please let us know if we can help you with any other future automotive needs.

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