"Another amazing experience at Knauz Mercedes Benz. Peter..."
Another amazing experience at Knauz Mercedes Benz. Peter did an amazing job. This is my second Mercedes purchase from Peter and Knauz. I live 2.5 hrs away and make the drive (literally past 3 other Mercedes dealers) to Knauz. I also took my last car back for service, quality work, no pressure. To understand how buying a car should be you must give these folks a try. Seriously, I am not easily impressed, but Peter is an absolute pleasure to work with. And Juan made sure I understand all the features of my new GLS. Great experiece.
"I came in looking to lease a new GLE (SUV). I ultimately..."
I came in looking to lease a new GLE (SUV). I ultimately ended up with a beautiful AMG GLE. Initially dealing with everyone was great, until the day after I picked up the car and there was a snowstorm, and realized they had given me a car with summer tires in ***December in Chicago*** and NOBODY TOLD ME. I was sliding around like crazy and was really lucky I didn't have an accident. I GOT AN SUV IN CHICAGO, of course I want it for the snow! When I complained to the dealer their answer was "We assume when someone gets an performance car they know it comes with summer tires." But what about when someone gets a performance car for the first time? Then they tell me that all season tires for that wheel size are backordered for several months, so the remedy is I need NEW WHEELS with tires, they tried to charge me $3500 for this but I got them down to $2000. I swear if I would have known this I probably wouldn't have gotten the car. Not sure if its because I'm a woman, but I know about cars and feel like I was given the run around. I also never really got an apology for the situation, not what I expect when dealing with a luxury brand like Mercedes. I love the car itself but would think twice about purchasing/leasing from this dealer in the future.
"I have been a highly satisfied customer of Knauz and have..."
I have been a highly satisfied customer of Knauz and have bought several cars there. The sales team is terrific, in particular Peter Polanski. And so is the service staff. I trust the advice and input I get from the General Manager Hans Kribbel. I highly recommend the dealership. Very honest, friendly, helpful, considerate and trustworthy team!!
"Juan patiently and expertly showed and explained all the..."
- Denis D
Juan patiently and expertly showed and explained all the systems I could control from my seat. When we were done I felt I had enough knowledge to safely drive my new S560 and knew how to refresh my training. Juan is certainly a valuable asset to Knauz.
"amazing first car experience"
My family has been buying with Knauz for years so I immediately went to them first when I was ready to purchase my first car. I had browsed the website with a few cars in mind and it was almost if Hans read my mind. When I arrived he showed me the cars he recommended which were the cars I had been browsing myself! Peter Polanski was excellent and never made me feel pressured to buy. He was calm cool and collected and answered all of my questions and went to every length to help me out during my first car-buying experience. Thank you so much to Peter, Hans, and Vijay for being so wonderful and helping me purchase my dream first car! I will be back in the future. :)
"Sales and Service Mercedes Benz"
- Larry M
Outstanding Sales force along with perfect leadership. Service dept. is outstanding as well and they truly care about the customers and trying to make people happy.
Been a long time customer of all the brands Knauz carries and plan on remaining that way.
"Gary Bogart and the crew at Knauz provided great service..."
Gary Bogart and the crew at Knauz provided great service and attention to detail. He was a pleasure to work with. Highly recommend. Would definitely buy from them again.
"This dealership is very professional, nice, and all..."
This dealership is very professional, nice, and all departments I worked with had very good customer service. Especially the salesmen. I would highly recommend Knauz.
It was a pleasure to work with Peter on my new car purchase. This was a new model year and the car was ordered to spec. Peter's knowledge of the vehicle made the process seamless. He was always available to answer questions and very responsive.
"Excellent team of professionals"
Leased several vehicles in the past from this dealership and we keep going back for the excellent personalized attention we get. Dealing recently with Josh, Vijay and Dan again was a pleasure. The whole sales group as well as Service dept staff are superb and pleasure to deal with.
Recommend the team at Knauz wholeheartedly and without any reservation.