Mike Gould
Mike Gould at Wellesley Volkswagen

Mike Gould | Page 2

Assistant Service Manager

Wellesley Volkswagen

231 Linden St.
Wellesley, MA 02482

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4.9
28 Reviews

Dealership Experience

3 yrs, 3 mos

Industry Experience

4 yrs, 3 mos

Languages Spoken

English English

4.9

28 Reviews

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28 Reviews of Mike Gould

June 25, 2026

Dealership Rating
Employee Rating

Took my wife's car in for the 20k service. Drew and his team did an incredible job getting me back on the road in no time, including a tire rotation, wheel alignment, and of course the complim More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drew Ricci

Jun 25, 2026

Wellesley Volkswagen responded

Thank you for sharing your experience with Drew and our service team on your Volkswagen Tiguan’s 20,000-mile maintenance. It’s wonderful to hear the tire rotation, wheel alignment and complimentary wash helped you get back on the road so quickly. We look forward to supporting your next service and your upcoming lease when the time comes.

June 18, 2026

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Employee Rating

Karl and the entire service department is very professional, and ready to come up with creative solutions. More

by sblum01
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Karl Christ, Alisha Schofield

Jun 18, 2026

Wellesley Volkswagen responded

It’s great to hear that Karl and our service department delivered such a professional experience for your Tiguan. We’re glad our team could offer creative solutions to keep you on the road. Thank you for trusting us with your Volkswagen service.

June 15, 2026

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Employee Rating

When scheduling my service over the phone, Mike was very helpful and efficient. When I arrived, my service contact Sam was professional and responsive, and clearly explained the timing and extent of work. T More

by SFPSULLIVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Dias

Jun 15, 2026

Wellesley Volkswagen responded

Mike and Sam will appreciate your kind words about scheduling and the service for your Volkswagen ID.4. We’re glad the lounge area met your needs and let you work comfortably. We look forward to assisting you on your next visit.

June 12, 2026

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Wellesley VW is top choice for both sales and service. The service department is always EXCELLENT.- The people and the service they provide. Always personable, easy to make an appointment, ready for you More

by PAULA14
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Drew Ricci, Karl Christ

Jun 12, 2026

Wellesley Volkswagen responded

It’s wonderful to hear our service department made maintaining your Volkswagen Beetle easy with personalized care and prompt attention. Drew is delighted to have handled your appointment smoothly and truly appreciates your high recommendation. We look forward to keeping your Beetle running great.

June 08, 2026

Dealership Rating
Employee Rating

As always, everyone did a great job taking care of our 2017 VW Golf. Thanks to Mike, Alisha and Drew scheduling us and keeping us informed of the progress. The excellent service is why we continue to bri More

by JScottB
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jun 08, 2026

Wellesley Volkswagen responded

Thank you for bringing your 2017 Volkswagen Golf back for service. Mike, Alisha, and Drew are glad the scheduling and updates met your expectations. We look forward to caring for your vehicles again.

April 30, 2026

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Alisha was literally the best! So helpful and insightful she made the process enjoyable the whole time working with her! More

by Chris webby
Service Price Transparency
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Recommend Dealer
Yes
Apr 30, 2026

Wellesley Volkswagen responded

It’s wonderful that Alisha made the Honda Civic service process enjoyable with her helpful insights. We appreciate your five-star rating and look forward to assisting you again.

April 28, 2026

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Employee Rating

They did a nice job. On time. Good response and communication. All good job by everyone More

by aribiederman
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 28, 2026

Wellesley Volkswagen responded

Delighted to know your Volkswagen Atlas service was on time and our team kept you informed throughout. We’ll share your kind words with everyone who helped and appreciate the recognition. We look forward to assisting you with your Atlas needs in the future.

April 08, 2026

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Staff is friendly, helpful, and efficient. I appreciate the shuttle to and from my work. More

by ericka.dermarderosian
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Dias

Apr 08, 2026

Wellesley Volkswagen responded

Thank you for noting how friendly, helpful, and efficient our team was during your Volkswagen service. We’re glad the shuttle to and from your work made the process more convenient.

March 27, 2026

Dealership Rating
Employee Rating

As per my previous review, I absolutely loved my service experience and will return for future service More

by smspritz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2026

Wellesley Volkswagen responded

Mike and the service team are thrilled to hear your Tiguan service went so well. We appreciate your loyalty and look forward to assisting you again. Drive safely until your next visit.

February 20, 2026

Dealership Rating
Employee Rating

Wellesley VW was good to work with. They were transparent and fair in my interactions with them. They were not overly pushy and were accommodating when there were small issues with the More

by Billy T.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Ricci , Arthur Deirmenjian

Feb 20, 2026

Wellesley Volkswagen responded

We appreciate your kind words about our transparent, fair process and flexible support when small issues arose. We look forward to assisting you again when you’re ready for your next Volkswagen.

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