Mike Harlow | Page 15

I have been dealing with Infiniti since 2004 Mike Harlow has been my service writer,Thank you! I continue to purchase Infiniti's because of him and his excellent service.The car is great also. has been my service writer,Thank you! I continue to purchase Infiniti's because of him and his excellent service.The car is great also. More

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I love this service department! Lance Groff is awesome. He took the time to research some information for me and followed up with me with all of the options that were available to me. I appreciated the det He took the time to research some information for me and followed up with me with all of the options that were available to me. I appreciated the detail in which the service department offered. Also I have experience with Mike Harlow as well. I received the same treatment as a valued customer. Keep up the excellent work. More

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My 2008 G35x needed cosmetic repairs. This dealer did a great job. The car looks new. Mike was very responsive. And though the dealer had my car over the weekend, the use of the free loaner car made the pr great job. The car looks new. Mike was very responsive. And though the dealer had my car over the weekend, the use of the free loaner car made the process easy. I have no hesitation in recommending this dealer. More

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I would highly recommend this dealer to someone else, as my experience was phenomenal! The staff was knowledgeable, very professional, and overall, very customer service friendly. I myself would be the fi my experience was phenomenal! The staff was knowledgeable, very professional, and overall, very customer service friendly. I myself would be the first to return as a repeat customer! More

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I brought my car in for service and decided to wait for completion. I wandered over to the sales floor and spoke to Joe Belmonte who was extremely nice and patient with me. I am new to the brand and even completion. I wandered over to the sales floor and spoke to Joe Belmonte who was extremely nice and patient with me. I am new to the brand and even though I made it clear I was not a customer for purchase, he still took time and we chatted about the line-up and the Infiniti brand. He was great and I appreciated the chat. Soon enough my car was done and ready, Mike Harlow came to fetch me and I was off 2 minutes later. Another visit and still very satisfied with my purchase and happy to have Infiniti of CH as my home dealership. Thanks. More

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My experience with the Infiniti of Clarendon Hills dealership was pretty awesome! I must admit, I was a bit concerned at first because they just recently opened and I hadn't even heard of them until dealership was pretty awesome! I must admit, I was a bit concerned at first because they just recently opened and I hadn't even heard of them until the morning I went there. I figured they would either be really good or really bad. I am very grateful that they were really great. Mike Harlow represented the dealership amazingly! I spoke with him before I got there. He looked my information up before I got there. My clutch pedal hit the floor and stayed there; so I had to be towed into the dealership. When I arrived, Mike walked right up and greeted me by my name. He had already gathered the information on my car, set me up with a loaner, and I was on my way. While they had my car, Mike called me with daily updates. When I called in and left messages, Mike returned my calls very quickly as well. My clutch pedal issue was thoroughly investigated and I was given a couple of scenarios for the failures. One of them I sternly disagreed with and admittedly wasn't the most pleasant about. This one of the biggest reasons why I want to give many accolades to Mike Harlow; because he handle this part of our conversation with the utmost professionalism. All of my concerns were investigated and I was given thorough answers to all of my questions. My clutch pedal issue was resolved, they also replaced both of my rear woofers (even though only one was rattling) and I'm happily rolling again. To top all of this off, due to the mileage they had to put on my car to extensively troubleshoot and repair my clutch issue, my gas was even replaced (which is fantastic with these extremely high gas prices)! Thanks so much for your service! I'll definitely be back if I have any future issues. Carlton Davis More

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Brought in my G35 coupe for service. Mike was great about giving me advice about what should be done vs what could wait. He kept in contact with me throughout the time my car was being serviced (they about giving me advice about what should be done vs what could wait. He kept in contact with me throughout the time my car was being serviced (they had it for a few days). He set me up with a great loaner vehicle. Overall no issues with service and the dealership. I dealt with Tony when I forgot to submit my rewards card for a discount on the service. He was nice enough to credit my account and refund the discount I was supposed to get, even though I know it caused some accounting headaches. Out of all the dealerships I have been to (6 of them in many different cities over the years) Inifiniti of Clarendon Hills is my favorite! More

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Great service, beautiful shop, and awesome people! Bought my Infinit QX56 from a friend and was introduced to Assad. He went above and beyond to show me how to transfer my warranty. When I arrived at the d my Infinit QX56 from a friend and was introduced to Assad. He went above and beyond to show me how to transfer my warranty. When I arrived at the dealership everything was there waiting for me. A real class act from Assad and Mike. You should be proud of the work these gentlemen are doing for the dealership! Even though I bought my vehicle used from a friend they treated me like a long valued customer that bought the vehicle right off the showroom floor! More

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Great service Mike had me in and out within the time he had said it would take to exchange the battery.Mike was very helpful. had said it would take to exchange the battery.Mike was very helpful. More

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Compared to my prior dealer,I feel as though I am in Heaven when I visit this dealership.Mike is very professional and courteous.He always refers to me as Ms. Scott,not by my first name like so my other Heaven when I visit this dealership.Mike is very professional and courteous.He always refers to me as Ms. Scott,not by my first name like so my other companies and I like the fact that he does that as I am 64 yrs. young and feel that I have earned that respect. Upon being serviced it is always timely and my car is always clean.Everything is explained to me up front as well as the cost,so there are no surprises.The waiting room is always clean.I love this dealership and the service.Never a problem. More

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