Mike Harlow | Page 14

Mike has always been great to work with, I take my SUV to him all the time. This time I need to have new tires installed (and quickly). I pulled into the service department at noon (with no appointment) an him all the time. This time I need to have new tires installed (and quickly). I pulled into the service department at noon (with no appointment) and my truck was ready to go by 3pm. Great, friendly, professional service all the way around. More

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Excellent experience. very friendly, great price....i had to let my car for service and i talk with tony for a loaner...no problem. He introduce me to mike who help me to get my car fix and get the loaner. N to let my car for service and i talk with tony for a loaner...no problem. He introduce me to mike who help me to get my car fix and get the loaner. Next visit i know where to go...thx More

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Always willing to go above and beyond. Mike is always professional, knowledgeble and always willing to accommodate the customer. I have 2 Infiniti dealers that are closer but I rather drive to this one a professional, knowledgeble and always willing to accommodate the customer. I have 2 Infiniti dealers that are closer but I rather drive to this one any day. More

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Dealership has very professional people at helm with the people I interacted with above, made the buying process quick and efficient. Will make future business and personal purchase here. people I interacted with above, made the buying process quick and efficient. Will make future business and personal purchase here. More

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Brought my car in for recall and oil change. The recall for gas gauge was not fix until I brought it back. Float was stuck. Was ciorrected and everything was OK. There was no problem with the gas gauge for gas gauge was not fix until I brought it back. Float was stuck. Was ciorrected and everything was OK. There was no problem with the gas gauge before I brought the car in. Mike handled the situation very well. Al DeChellis More

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Recently Infiniti opened a new dealership in Clarendon Hills, within 4 miles of my home! What a pleasure! That gave me the opportunity to save precious time, not only in mileage but fighting traffic iss Hills, within 4 miles of my home! What a pleasure! That gave me the opportunity to save precious time, not only in mileage but fighting traffic issues too. And, I save money in gas usage traveling to CH as opposed to my original Infiniti dealer. Now, mind you, I was not disappointed in the service I received in the past years, because I have always been satisfied with Infiniti's specialized attention. Infiniti of Clarendon Hills just continues treat my car and myself with genuine care. My rating reflects that. Mary Ann Egizio More

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I cannot find fault with the service I received. Everyone is so professional and kind. It's actually enjoyable to take my cars- I have 2 - in for service. Mike Harlow is my closest contact and he Everyone is so professional and kind. It's actually enjoyable to take my cars- I have 2 - in for service. Mike Harlow is my closest contact and he is just the best. I would recommend the dealership and the brand itself to anyone. More

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SERVICE, SERVICE, SERVICE makes them a top notch dealership. Everyone on the staff from reception to upper management treats you with respect and sincerity. There is never an indication they want t dealership. Everyone on the staff from reception to upper management treats you with respect and sincerity. There is never an indication they want to up-sell - it seems to me that their motto is "We profit thru honesty which builds customer loyalty" Very, very personalized approach to servicing the customer and accommodating your specific needs. Far and away better than dealing with the last two Audi service departments, I dealt with in the past. More

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BROUGHT MY 2008 FX35 IN FOR A DASH BOARD ISSUE AND WAS TOLD THAT IS WAS UNDER A RECALL AND THAT IT WOULD BE FIXED AT NO COST TO ME. I RECEIVED A LOANER CAR AND THEY ALSO FOUND A RECALL ISSUE ON THE ODOM TOLD THAT IS WAS UNDER A RECALL AND THAT IT WOULD BE FIXED AT NO COST TO ME. I RECEIVED A LOANER CAR AND THEY ALSO FOUND A RECALL ISSUE ON THE ODOMETER ORDER PARTS AND GOT TO WORK ON THAT AS WELL. I HAD MY CAR BACK THE NEXT DAY. EVERYONE THERE WAS PLEASANT, COURTEOUS AND ACCOMMODATING. THE ONLY THING I WOULD SUGGEST IT TO RECEIVE NOTIFICATION VIA MAIL OR EMAIL ON THE RECALLS. SHARON E. WESTMONT, IL More

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Mike Harlow is professional, knowledgeable and gracious. This dealership make me aware of any needed repairs so that I'm not stranded anywhere. ll mny questions are answered. This dealership make me aware of any needed repairs so that I'm not stranded anywhere. ll mny questions are answered. More

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