Mike Hughes | Page 8

Fast and fair! Ferman has always delivered when it matters most! This is the only place I’ll bring my vehicles to be serviced. Great work team! matters most! This is the only place I’ll bring my vehicles to be serviced. Great work team! More

by Scalicchio Verified Customer Verified Customer

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Worse customer service I’m still at a loss how a dealership can keep a vehicle for six months and still not diagnose the problem. The first visit we were told a bad alternat I’m still at a loss how a dealership can keep a vehicle for six months and still not diagnose the problem. The first visit we were told a bad alternator. After multiple back and forth interactions we replaced the alternator. Long behold the van cut off while driving on the way home. We were told to bring it back. The second visit left my van basking in the sun untouched for months. Because they could replicate the issues. The mileage changed two miles. We were told to pick it up again. Again the issues happened on us 19 before making it home. We were told to return the van for further diagnostics. They then wanted to replace a 1600 dollar part that we had already replaced with no guarantee it would solve our issues. We dropped our van off June of 2019. We finally gave up on them fixing any issues December 2019. Don’t waist your money with this company. Mike the manager is horrible with customer services. He’s full of excuses on why you can never get a response. This company should be ashamed. More

by Capabiancod Verified Customer Verified Customer

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Friendly, Open, and Honest This service center, advisors and service department manager are top notch. The experience that I have had with them is the #1 reason that I bought a This service center, advisors and service department manager are top notch. The experience that I have had with them is the #1 reason that I bought a second vehicle there. I have also had great experiences with my salesperson and finance person. More

by PGEORGAN3081 Verified Customer Verified Customer

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Great Service Awesome service. From my initial call for the service appointment to picking up my Jeep....it was all a comfortable experience. Thank you for everythi Awesome service. From my initial call for the service appointment to picking up my Jeep....it was all a comfortable experience. Thank you for everything I so the time and effort More

by lreid0120 Verified Customer Verified Customer

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4 hours of waiting Brandon was very nice, but I sat with my 3 and 1 year old for nearly 4 hours until I finally went to ask why it was taking so long. I went in for an o Brandon was very nice, but I sat with my 3 and 1 year old for nearly 4 hours until I finally went to ask why it was taking so long. I went in for an oil change, tire rotation, and because the automatic engine shutoff light was on. I made an appointment about 5 days in advance. I'm not sure why it took so long and then they try and say after 4 hours of waiting that I'm paying $230 for a new battery for the light issue. I bought the car from the dealership 5 months ago with the battery that was in the car. Thankfully Brandon waived the cost for the battery so I paid for just the oil change and tire rotation, but waiting 4 hours with two small children is brutal. If something takes longer than an hour, we should be told to take the shuttle van home to wait. He offered it in the beginning when I arrived, but when I asked him if it would take long he told me it shouldn't. More

by joelleseismailbox Verified Customer Verified Customer

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Best people in the business! You can't find a better salesman, finance manager and Service staff around. Ken, Scott, Mike and Steve are amazing! They make it an easy buying experi You can't find a better salesman, finance manager and Service staff around. Ken, Scott, Mike and Steve are amazing! They make it an easy buying experience. This is the 2nd vehicle we've purchased from them. And I'm sure we'll buy again in the future. More

by SGEORGANTAS Verified Customer Verified Customer

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Knowledge and concern The service advisor, Jamie, was very knowledgeable and concerned that my check engine light was on. Soon after I made the appointment, the light went The service advisor, Jamie, was very knowledgeable and concerned that my check engine light was on. Soon after I made the appointment, the light went off. Jamie said to keep the appointment so that they can first see why it came on, and then to clear it to see what the problem was and how ro correct it for the future. He took his time explaining everything sharing his automotive knowledge. More

by Kathymiccio3 Verified Customer Verified Customer

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Fantastic Great customer service took the time to address my needs would recommend them in a heartbeat thank you Mike and Jamie Thanks again Mike Dubray Great customer service took the time to address my needs would recommend them in a heartbeat thank you Mike and Jamie Thanks again Mike Dubray More

by mikedub Verified Customer Verified Customer

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Quick service I brought my truck in for a oil change and Tire rotation. Jason was very happy to assist me and made me feel like i was family I brought my truck in for a oil change and Tire rotation. Jason was very happy to assist me and made me feel like i was family More

by DIRTBIKEDAD07 Verified Customer Verified Customer

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Good as it gets I'm not someone who likes buying cars. It's a stressful, annoying expensive process in my opinion. This was as stress free as possible. Got a bette I'm not someone who likes buying cars. It's a stressful, annoying expensive process in my opinion. This was as stress free as possible. Got a better equipped vehicle than I thought I would at a lower price than I could have hoped and everyone was responsive and friendly. I'll be back when it's time for another vehicle. More

by MKOPSA84 Verified Customer Verified Customer

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