Mike Krueger | Page 2

This dealership is charging for services/repairs/parts that are not performed/replaced, then when caught and confronted they blamed it on employee who got “confused” and tried to somewhat make it right, b that are not performed/replaced, then when caught and confronted they blamed it on employee who got “confused” and tried to somewhat make it right, but no compromise was made and I was literally being dismissed by customer satisfaction manager, needles to say I will never go there again and would recommend others to stay away. More

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Stay away from this dealership. The service MANAGER brain washed and talked the buyer out of buying my car even though the inspection showed no major issues with my vehicle other th The service MANAGER brain washed and talked the buyer out of buying my car even though the inspection showed no major issues with my vehicle other than rear brakes were 50% left, and tires need replaced. They told my buyer not to buy my vehicle and misrepresented the value of my vehicle . Since they could not sell a car to my buyer the service MANAGER deterred the buyer from my vehicle . The service manager is not qualified to appraise vehicles. Save your money and time and go somewhere else for service / inspection. More

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We always bring our Toyotas to the dealer for service for peace of mind. We brought our 2006 4-Runner into Schaumburg Toyota on March 15 for an oil change and regular inspection since we were leaving for vac peace of mind. We brought our 2006 4-Runner into Schaumburg Toyota on March 15 for an oil change and regular inspection since we were leaving for vacation in May and would pull a travel trailer to the mountains of Vermont. On the way out our muffler started making noise and had it checked on Monday. We went to a mechanic in small Middlebury VT and were told that the muffler was an easy fix, but that the real issue was the large hole around the driveshaft and the 5 of the 6 missing bolts that connected the front wheels (and the 6th was rusting). We were told that our 4-Runner was “dangerous”, that we couldn’t drive it because we were “one pothole away from a catastrophic accident”. You can imagine our shock and disbelief, so we had another mechanic and then another look and confirm what we were told. We asked if they could do something so that we could get home and were told “that was impossible. It should not be driven under any circumstances.” We were in Vermont on vacation, pulling a travel trailer, and our car must be totaled. How did this happen? Our car had just been to the dealer and received a green light inspection and nothing was said about our car being dangerous. We just drove 900 miles. Being 2 woman 67 and 70 we have always brought our cars to the dealer for more peace of mind. How would we get rentals since it was Memorial Day weekend, “the busiest rental weekend of the year”? We ultimately spent 3 days finding the vehicles necessary to get us and the travel trailer home. So much for vacation. We had to rent a U-Haul box car (in New York 2 hours away) to get the travel trailer back, and then a Budget van (2 hours the other way) to get us and our stuff home. We paid nearly $1700 to get home and came home to a one car household. Had we known that our car was “dangerous” we would never have taken it on vacation. We also would have been able to make a plan to dispose of our car at home, at our leisure, and not in a hectic, back to the wall, situation. This experience was horrible, and totally preventable. The only positive thing in this whole series of events is that I am alive to write this. i have NO faith in this service department nor this dealership. If you go here ask, "Can I trust what you're telling me?" More

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I want to specifically acknowledge Mike Krueger, the Service Director for his professionalism and great service. Having purchased my RAV4 in December, I wanted to service it at a Toyota dealership. Sche Service Director for his professionalism and great service. Having purchased my RAV4 in December, I wanted to service it at a Toyota dealership. Scheduling was easy and they were able to get me in right away and the oil change took about 40 minutes. I had some concerns that I brought to Mike, and thanks to his excellent service I will defiantly be back. More

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Mike Krueger and Bart Szuba are fantastic to work with. It's a bit of a drive for me, but I wouldn't take my car anywhere else! It's a bit of a drive for me, but I wouldn't take my car anywhere else! More

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Was very pleased with the work Dave did on my car. Was very efficient and friendly. Am very impressed with the service given me and got in and out. very efficient and friendly. Am very impressed with the service given me and got in and out. More

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Top-notch service! Sometimes there is a disconnect between what you communicate to the service team and what they deliver, but at the end of the day Schaumburg Toyota is committed to making it right. between what you communicate to the service team and what they deliver, but at the end of the day Schaumburg Toyota is committed to making it right. More

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Excellent service Thank you! I came for service for my car. It was excellent service and staff so kindly and politely and they helped me so much and got clarification all my que I came for service for my car. It was excellent service and staff so kindly and politely and they helped me so much and got clarification all my queries. future my car service i will come here and also will refer my friends too. Thank you ! More

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Service manager Mike And service writer Randy as always we’re fantastic. They always take time from there busy schedule to make sure we are taken care of. we’re fantastic. They always take time from there busy schedule to make sure we are taken care of. More

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Not What I Needed I went for a oil change on my 2013 Toyota Corolla, and paid more than what I expected to pay...$60. I could have received the conventional oil change I went for a oil change on my 2013 Toyota Corolla, and paid more than what I expected to pay...$60. I could have received the conventional oil change for less...being a senior citizen, and a veteran, well I do not need the extra expense. After I googled the reason for synthetic oil change, I realized it was not needed due to the fact I do not travel a lot on the road. We will see how this works out. I do love the car washes. And I do love the great service on my car. Not to sure about the oil change. Thank you for the your service. More

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