Mike Lareau | Page 7

Most of the time I am pleased with the service I receive at Toyota of Louisville. at Toyota of Louisville. More

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I use their service department for my Toyota Highlander. Great staff. Very friendly. They let me know what my vehicle needed and explained everything in detail. Great staff. Very friendly. They let me know what my vehicle needed and explained everything in detail. More

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I took my 2020 Toyota Rav 4 in for an oil change, tire rotation and frontend alignment.. I'm @ 5800 miles I have not yet reached the 10,000 mile mark and my 2 years free svc is almost up. They were kind e rotation and frontend alignment.. I'm @ 5800 miles I have not yet reached the 10,000 mile mark and my 2 years free svc is almost up. They were kind enough to change the oil for free & I was glad because no new car should wait 10,000 miles to get an oil change. I paid $89 for the alignment. They could have offered it for free since I'm still in my 2 year free svc window.. Also, the clip inside my fuel door had fallen off a few weeks prior rendering my fuel door open lever useless. It now takes 2 people to open the fuel door one to pull the lever and hold it up and one to press on the fuel door and open it. They replaced the clip but when I took possession of my car they had created a inverted dimple on my gas door about where the clip is. If I had not noticed it I would of left TOL without bring made aware of the damage.. Mike the service rep immediately verbally walked me thru how it couldn't of been done while installing clip because it was about a half inch away from where the clip sets on the inside of the gas door. I am back @ TOL today inconveniently to get my alignment done correctly I was informed they have ordered a new fuel door but when it comes in I will have to take it to a body shop to have it painted. Seems like they make alot of mistakes that only their customers have to pay for and be inconvenieced for. No service manager is available on site according to Mike and when you call to talk to service you go straight to voice mail as standard procedure. He said the svc Mgr travels and covers different states. That is very poor customer service. With no svc Mgr on-site that makes for shady customer service. If they wanted to provide good customer svc they would provide a customer svc Mgr you can access on site when needed. More

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John Carbone, Mike, Kevin and Adam always take care of the vehicle with exceptional customer service. 👏 the vehicle with exceptional customer service. 👏 More

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I’m impressed they got me in and out within an hour for my scheduled maintenance. my scheduled maintenance. More

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I love Toyota of Louisville they give great service and I have never been disappointed. have never been disappointed. More

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Its always fast courteous service. I have zero issues with this dealership. i love them. with this dealership. i love them. More

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From day one I have experienced nothing but respect, professionalism and courtesy from each and every person from sales to service. It is good to be able to trust and rely upon those who know what they professionalism and courtesy from each and every person from sales to service. It is good to be able to trust and rely upon those who know what they are doing and do it well. Thank you and God bless you! More

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I trust all my auto needs to Toyota and John Carbone and have for decades. have for decades. More

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The dealership is very timely in how they handle the matters for your car repairs. matters for your car repairs. More

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