Mike Majors | Page 56

Need more comfortable chairs in waiting area and more loaner vehicles for customers when longer periods of time needed for work to be completed. loaner vehicles for customers when longer periods of time needed for work to be completed. More

by KARENJARZYNA Verified Customer Verified Customer

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Excellent customer service the majority of the time and the warm welcoming atmosphere. Great work. the warm welcoming atmosphere. Great work. More

by Lovell Jackson Verified Customer Verified Customer

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Very good Customer Service in Person, HAPPY with the Service Provided for My Car.Phone Calls were not answered, voice mail full besides that everything was good Service Provided for My Car.Phone Calls were not answered, voice mail full besides that everything was good More

by arlett.cowley Verified Customer Verified Customer

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Always good service and good people to deal with. My two vehicles are taken care of. My two vehicles are taken care of. More

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Service Manager Mike is abrasive, verbally aggressive, condescending, and unprofessional. Twice in past six months I've had to speak with him and both times he spoke to me in the most immature, demeaning condescending, and unprofessional. Twice in past six months I've had to speak with him and both times he spoke to me in the most immature, demeaning, and frankly bizarre manner. When my engine was awaiting replacement (under warranty), and I'm explaining to him that the rental car Hyundai provided me had been stolen, he went on a tirade about how "...you can blame your president for the supply chain issues, and why I got no cars on the lot to loan out." The brand new engine is now displaying symptoms of failure again. He contacted me about the issue after I visited the service department and in true Mike fashion, proceeded to verbally chastise me because, "I have paying loyal customers who have bought two, three, four, five cars from me that I gotta take care of." When I asked if there was no loyalty or accountability due to me for the labor his service team provided, he said, "One time we worked on your car. You're gonna have to wait two to three weeks and figure out a rental yourself." Complete lack of customer service or even basic communication skills. I am not looking for "loyalty rewards". I expect Mike, or any person with the title "Manager", to accept responsibility for work that they performed on a vehicle, regardless of the amount of money spent or cars purchased. I expect to be spoken to in a respectful, professional manner. None of which happened. Absolutely astonishing how this man is allowed to interact with customers, let alone maintain the title "Manager". More

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I was happy for the most part. There was a instance where the car had been ready for hours after having been serviced but they never contacted me. I called a little while before th There was a instance where the car had been ready for hours after having been serviced but they never contacted me. I called a little while before they closed and told me the car has been ready for a while. They need to fix that. We did eventually have the warranty work done and all is good so far. More

by Richardroeh Verified Customer Verified Customer

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Great service! Had oil change and was done very promptly. Everyone very pleasant to deal with. Had oil change and was done very promptly. Everyone very pleasant to deal with. More

by DECKER1951 Verified Customer Verified Customer

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Excellent, friendly service at Family Hyundai. Always treated professionally there and service is usually pretty quick. Always treated professionally there and service is usually pretty quick. More

by rich.satler Verified Customer Verified Customer

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I simply love this dealership every time I come in people are always super friendly. are always super friendly. More

by INFO Verified Customer Verified Customer

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My car was towed to dealership. It took 3 weeks for them to run Diagnostic report. Service was rude and I will never visit this dealership again. It took 3 weeks for them to run Diagnostic report. Service was rude and I will never visit this dealership again. More

by Christine Verified Customer Verified Customer

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