Mike Majors
Mike Majors at Family Hyundai

Mike Majors | Page 55

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.5
1,104 Reviews
4.5

1,104 Reviews

Write a Review

1104 Reviews of Mike Majors

November 09, 2022

Dealership Rating
Employee Rating

They performed the recall service quickly. My issue was they told me it would be 2 weeks and wouldn't provide me with a loner vehicle. My vehicle is under warranty and this was a recall issued More

by cstucker07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2022

Family Hyundai responded

Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case. We glad to hear that in the end everything worked out, and we look forward to working with you again.

November 09, 2022

Dealership Rating
Employee Rating

This was my first time in for service, I was taken care of almost immediately, the service member that helped me was very helpful, and when my car was done, all the work was explained to me, family Hyundai More

by lewisgrzesiak9464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Colin Simmons, Al Pellizzeri, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Joe Panici, Tom Salin

Nov 09, 2022

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 08, 2022

Dealership Rating
Employee Rating

Tom, Crystal and all service personnel has been great and treated me with great respect and communicated with me exceptionally of my service needs . Service Mecanic’s always conduct a detailed inspection and More

by mrjbedolla0622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin, Krystal

Nov 09, 2022

Family Hyundai responded

Thank you, James! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

November 08, 2022

Dealership Rating
Employee Rating

No problems at all! Great service. We dropped it off on a Monday and picked it up on a Friday when we returned from a trip! Very accommodating! More

by Gardon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Nov 09, 2022

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

November 07, 2022

Dealership Rating
Employee Rating

The service writer Mike was professional and quite helpful in assisting me in organizing what maintenance is due and when it is actually due. He projected out a future appointment date for me as well. More

by OrlandConsumer11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 07, 2022

Family Hyundai responded

Thank you so much for your kind words for Mike, and for taking the time to leave us this wonderful service feedback!

November 06, 2022

Dealership Rating
Employee Rating

Been going here almost 20 years and never dissappointed with Family. Service, techs, sales all employees are all great! The reason I go back. More

by Rjoneserin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri , Joe Panici, Tom Salin

Nov 06, 2022

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Nov 07, 2022

Rjoneserin responded

Keep up the great work!

November 04, 2022

Dealership Rating
Employee Rating

No help just excuses and stories about other things they deal with, Sad but that’s all one hears !!! More

by jbjr1047
Customer Service
Quality Of Work
Recommend Dealer
No
Nov 09, 2022

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 29, 2022

Dealership Rating
Employee Rating

Very quick fix of my recall. They then washed my car but did not dry it off which caused water spots. Would have preferred to at least have it dried off. Other than that, a very More

by Kaisaflat2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Oct 30, 2022

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 28, 2022

Dealership Rating
Employee Rating

Great work. Good fair pricing. Helpful staff. Close to home. But I do have trouble scheduling on line. Always have to call for appointments. Which is fine More

by MARVELMOM
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Oct 28, 2022

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 28, 2022

Dealership Rating
Employee Rating

Mike did a great job on getting my car in and scheduling my next appointment to insure my Palisade continues to run like new! More

by wenron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 28, 2022

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Mike was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

...
55
...

Dealership Inventory (368 Vehicles)

new 2026 Hyundai SANTA FE HEV car, priced at $42,782
2026 Hyundai SANTA FE HEV
new
Shimmering Silver exterior
Automatic
All-wheel Drive
new 2026 Hyundai Elantra car, priced at $25,460
2026 Hyundai Elantra
new
Amazon Gray exterior
CVT
Front-wheel Drive
new 2026 Hyundai Tucson car, priced at $32,603
2026 Hyundai Tucson
new
Shimmering Silver exterior
Automatic
Front-wheel Drive
new 2026 Hyundai Kona car, priced at $29,150
2026 Hyundai Kona
new
Denim Blue Pearl exterior
CVT
All-wheel Drive
new 2026 Hyundai Tucson car, priced at $33,273
2026 Hyundai Tucson
new
Serenity White Pearl exterior
Automatic
Front-wheel Drive
used 2023 Hyundai Elantra car, priced at $20,337
2023 Hyundai Elantra
used
Scarlet Red Pearl exterior
CVT
Front-wheel Drive