Mike Needham | Page 20

Service manager Mike S. Efficiently finds a way around my busy schedule to have my car ready in a timely matter. Efficiently finds a way around my busy schedule to have my car ready in a timely matter. More

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Always work hard to double check my Subaru to make sure everything is functioning safely and effectively. We found a small glitch, and service ordered the part expedited to be replaced within two days. Th everything is functioning safely and effectively. We found a small glitch, and service ordered the part expedited to be replaced within two days. They offered a loaner which I declined - but it was thoughtful! Thank you! More

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My Subaru has been serviced by Subaru of Jacksonville for the five years I have owned it. They are always very thorough and reliable, but this time was better than good. Mike went over the whole inspection the five years I have owned it. They are always very thorough and reliable, but this time was better than good. Mike went over the whole inspection, the costs line-by-line and they even came out half-way through to show me my filters and ask if I wanted them changed. (yes). I also got 4 new tires which ride terrifically. I called the day before about the tires and Anthony in Parts told me he would set them aside-he did. He was also very patient as I looked for the numbers he needed. This dealership is just spotless, everyone is helpful and friendly and oddly, having your car serviced is a pleasant break. (Oh no, there are two Anthony's--hope I rated the right one.) Kelsey took my call the day before my appointment and I really appreciate her connecting me with Anthony and then double-checking my service request.) More

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I am a 76 year old senior citizen and have owned numerous vehicles over the years, This Subaru is the only vehicle I have had serviced by a dealership. Why? Because they deliver excellent service in a time vehicles over the years, This Subaru is the only vehicle I have had serviced by a dealership. Why? Because they deliver excellent service in a timely manner. More

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They got the tires I needed and installed them in half the time originally quoted. the time originally quoted. More

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Mike Needham is a hero to me! I had my son’s air compressor replaced two years ago at Subaru of Orange Park. It needed to be replaced again. He called Subaru Advocacy for me, and I had my son’s air compressor replaced two years ago at Subaru of Orange Park. It needed to be replaced again. He called Subaru Advocacy for me, and guided me through getting everything done at a reduced price. I am a single mom, with a lot of overhead, and I really could not offered this expense right now. He treated like family! I’ve never been treated that well by a customer service industry! I loved Subaru before, but now I will be a life long customer, and will always ask for Mike when I need anything serviced on either of my Subarus. He is a trustworthy, kind, efficient person, and I appreciate him so much! It feels so good to know you are always in good hands at Subaru! More

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Absolutely thrilled with how I was treated by Mike Needham and the service department. My daughter’s car had a serious transmission problem that showed up unexpectedly. She is a brand new nursing s Needham and the service department. My daughter’s car had a serious transmission problem that showed up unexpectedly. She is a brand new nursing student in Jacksonville and we were in a bind. Despite how busy the service centers are at all dealerships, Mike understood the predicament we were in and went above and beyond to get her Subaru diagnosed and repaired in record time. We are very appreciative of well we were treated. I highly recommend Mike and Subaru of Jacksonville. More

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Great service advisors, friendly service and everything took exactly as long as quoted. Always happy with the experience. took exactly as long as quoted. Always happy with the experience. More

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My Subaru dealership is always clean, employees are super-friendly, and the service department is always right on time. super-friendly, and the service department is always right on time. More

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Awesome customer service. You explain the issue that you have with your car and quickly find the problem. You explain the issue that you have with your car and quickly find the problem. More

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