Mike Needham | Page 55

The folks at Subaru of Jacksonville are awesome! I took my car in because the driver side door lock wasn't working properly. I had the pleasure of meeting the service manager and getting the issue diagnose my car in because the driver side door lock wasn't working properly. I had the pleasure of meeting the service manager and getting the issue diagnosed immediately. He took pictures of the mechanisms inside the door and explained the functions. His mechanic freed up the action by moving the armature back and forth several times. It was just stuck, not broken. There was no charge for this and I was so grateful. I've always been treated well at Subaru of Jacksonville. I commend them for their honesty and integrity in all areas. More

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Terrific customer service! Professional, helpful and courteous staff committed to taking care of my car. I've been going to Subaru of Jacksonville for 7 years and I can always trust them to do what's n courteous staff committed to taking care of my car. I've been going to Subaru of Jacksonville for 7 years and I can always trust them to do what's needed at a fair price to keep me safely on the road. More

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I am always pleased to be in the dealership. Had a leased 2018 WRX STI for 2.5 years,and just traded up to buy the 2020 model and the transition was easy. They are very helpful and when I came back the next 2018 WRX STI for 2.5 years,and just traded up to buy the 2020 model and the transition was easy. They are very helpful and when I came back the next day for a small add-on to the car, they took care of it right away in and out in less than an hour. Courteous and friendly staff make it a pleasant visit each time. More

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Very friendly folks. Quick in and out.Some concerns : Very friendly folks. Quick in and out. Some concerns : our technician was not wearing a mask. This was concerning since he was in our car ( odd you d Very friendly folks. Quick in and out. Some concerns : our technician was not wearing a mask. This was concerning since he was in our car ( odd you don’t have rules in place ). The other is , really should have mini creamers in your waiting area , the powdered stuff is very substandard . More

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Always good customer service, no hassles and quick! Couldn't ask for a better place to bring my car, I have never had a bad experience. Couldn't ask for a better place to bring my car, I have never had a bad experience. More

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We just had our 60,000 mile service and our advisor Mike Needham was wonderful. He is truly an asset to Subaru. I have. 2017 Outback. Mike took the time to answer all our questions and followed up on our co Needham was wonderful. He is truly an asset to Subaru. I have. 2017 Outback. Mike took the time to answer all our questions and followed up on our concerns. It was a great experience. I feel he and Jacksonville Subaru service are trustworthy and will continue to come back for our service issues. More

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Mike went above and beyond in delivering premium customer service! He was extremely knowledgeable about the Subaru Outback tires and went out of his way to help us! service! He was extremely knowledgeable about the Subaru Outback tires and went out of his way to help us! More

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Thank you for assuring that my car got thorough treatment and diagnosis. I look forward to continued excellent service. Thank you Mike, Russell and Danny. My car has 204,000 miles and I love it. and diagnosis. I look forward to continued excellent service. Thank you Mike, Russell and Danny. My car has 204,000 miles and I love it. More

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I’ve always had good experiences at this dealership. The rating service wants at least 25 words, so I’ll say that I’ve never had a bad experience at this dealership. rating service wants at least 25 words, so I’ll say that I’ve never had a bad experience at this dealership. More

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I took my new Outback in to the Subaru of Jacksonville Service Department to install after market items. They gave me a nice loaner car and had all the work done in a few hours, and done well. Thanks for Service Department to install after market items. They gave me a nice loaner car and had all the work done in a few hours, and done well. Thanks for great service! More

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