Mike Pahlas
Mike Pahlas at Columbia Ford Kia

Mike Pahlas | Page 2

Service Manager

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

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4.7
411 Reviews

Grew up in Franklin CT,father owened a small service station where I grew up learing/working on cars.Went to Norwich Tech and started working for Ford in 1984.I enjoy the chalange of the ever growing automotive field.

Dealership Experience

28 yrs, 1 mo

Industry Experience

42 yrs, 1 mo

4.7

411 Reviews

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411 Reviews of Mike Pahlas

April 14, 2026

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Employee Rating

This is a great dealership that is easy to work with and has very nice people More

by RAPISCITELLI
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Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler, Eric Gates, Fernando Cruz , Kevin from mobile services

April 05, 2026

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It’s always A pleasure to do business at Columbia Ford— both in sales and service. More

by JANPROLL
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Recommend Dealer
Yes

April 03, 2026

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Eric and his staff are prompt, polite and professional. Excellent experience with Columbia Ford , makes me proud to be a Ford owner ! More

by 317MISSIONS
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Recommend Dealer
Yes

Other Employees Tagged: Eric Gates, Fernando Cruz

April 01, 2026

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Always very friendly and pleasant to talk to and to have service my car. They treat me and care with respect. More

by JESSL1204
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Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Bobby Eskey, Fernando Cruz , Monica

March 31, 2026

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The service department was thorough and prompt servicing my car making sure I had enough time to eat a delicious breakfast bowl in their thunderbird cafe and the car being ready when I was finished eating!! More

by Stuartwillson
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Recommend Dealer
Yes

March 29, 2026

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Service department is fantastic. Always quick to help with anything I need. Also very patient with pleasant with customers. More

by Mark
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Recommend Dealer
Yes

March 26, 2026

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Eating at counter burping. .not allowing me to speak directly to diesel mechanic...towed it out More

by kilroyhalina
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Recommend Dealer
No

Other Employees Tagged: Fernando Cruz

Mar 30, 2026

Columbia Ford Kia responded

KILROYHALINA- Thank you for your feedback. I am truly sorry for the unprofessional behavior you experienced at our service counter during your recent visit. We hold our team to high standards of professionalism and etiquette, and what you described does not reflect the environment we aim to provide. We are addressing this internally to ensure a more respectful and customer-focused experience moving forward. I also understand your frustration regarding communication with the technician, and we will continue working to improve how we relay information and updates to our customers. If you’re open to it, I would appreciate the opportunity to speak with you directly to learn more about your experience and see if there is anything we can do to make things right. I will try to call you to discuss, but please do not hesitate to call me directly at 860.228.2886. Thank you again for bringing this to our attention. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 23, 2026

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The service was perfect top notch dealership to work with I recommend them to anyone More

by FLEMINGSFEEDSALES
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Recommend Dealer
Yes
Mar 23, 2026

Columbia Ford Kia responded

Thank you for recommending us to others. It’s wonderful to know our team delivered top notch service on your Ford pickup. We look forward to assisting you again on your next visit. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 14, 2026

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Had my car for a week for brakes & brake line! Didn’t tell me about Tire special. I waited hour for a pickup and when I called to check on driver found out they forgot to tell driver I was waiting More

by mkaplan2
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey , Bobby Eskey

March 10, 2026

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This dealership has been the only place I've taken this car for service. The service is very good. More

by RBTMURZYN
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Recommend Dealer
Yes
Mar 10, 2026

Columbia Ford Kia responded

We’re delighted to be the only service choice for your Kia Cadenza. Mike and our team appreciate your trust and are glad the service met your expectations. We look forward to caring for your car again. Mike Pahlas Service Manager mpahlas@columbiaford.com

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