Mike Pahlas | Page 29

oil service/tire rotation I had waited for my car to be serviced and service was compete within a reasonable time. Received great customer service. The waiting room area wa I had waited for my car to be serviced and service was compete within a reasonable time. Received great customer service. The waiting room area was comfortable. More

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F350 work The customer service at this dealership is second to none. Everyone I dealt with was responsive and helpful and my issue was resolved quickly. I would The customer service at this dealership is second to none. Everyone I dealt with was responsive and helpful and my issue was resolved quickly. I wouldn't trust my truck to anyone else! More

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Excellent Service My car was taken immediately even though I was 15 minutes late and service still had it done in under an hour. I forget the service department employe My car was taken immediately even though I was 15 minutes late and service still had it done in under an hour. I forget the service department employee's name. But I checked off everyone because no matter who takes care of me from the service department they are always professional and courteous More

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Staff was most helpful and courteous Service advisor was like my best friend keeping me informed the whole way thru and did not squeeze me for parts or service I did not truly need, just Service advisor was like my best friend keeping me informed the whole way thru and did not squeeze me for parts or service I did not truly need, just like a friend would. Thank you! Gates for surrounding your entire enterprise with such great staff More

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Enjoyable experieince Excellent service. Employees are attentive to customer needs. Quick in and Out. Extremely friendly staff willing to answer questions and provide feedb Excellent service. Employees are attentive to customer needs. Quick in and Out. Extremely friendly staff willing to answer questions and provide feedback. Will come back for service again. More

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very good I looked at several cars and bought a optima Jimmy gave me a great price and Andy helped me with the technology. It was a good experience. I will need I looked at several cars and bought a optima Jimmy gave me a great price and Andy helped me with the technology. It was a good experience. I will need more help with technology and Andy told me to come in and he would help me. Jimmy bent over backwards to please me. More

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Great place for an oil change! Got a coupon for an oil change in the mail. I dropped off my car on Thursday morning. Thanks for the quick service. Your dealership has very nice, fri Got a coupon for an oil change in the mail. I dropped off my car on Thursday morning. Thanks for the quick service. Your dealership has very nice, friendly employees. More

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Great service! Thank you! I got in to have service when I wanted. I was in and out in a very short time, everything explained clearly! Very pleasant experience. Thank you! I got in to have service when I wanted. I was in and out in a very short time, everything explained clearly! Very pleasant experience. Thank you! More

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as always great job!!!!!!!!!!!!!!!!!!! My lincoln town car was running rough and riding rough Andrew Dupont worked very hard to get the car back in great running order. Bobby Eskey Joe Beru My lincoln town car was running rough and riding rough Andrew Dupont worked very hard to get the car back in great running order. Bobby Eskey Joe Berube and Rachel Roli really took care to see that i was informed and knew what was going on with my car it was clean and ran great and the ride was great .Mike Pahlas saw me and asked me if i was happy with the service i received .and as always this service department did a GREAT JOB .I want to extend a special thanks to Bobby Eskey he called me several times to keep me updated on the status of my car and Andrew Dupont who not only did great work on my car but took the time out to tell me about the repairs . AGAIN THANKS , More

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Terrible and not worth it! A free oil change turned in to a costly turbo swap. I own a 2000 Ford f-250 super duty with a 7.3L powerstroke. This truck normally takes 15w 40 motor A free oil change turned in to a costly turbo swap. I own a 2000 Ford f-250 super duty with a 7.3L powerstroke. This truck normally takes 15w 40 motor oil. The only time that 10w 30 is recommended but not required is in temperatures below freezing. By this time of the oil change, temperatures were already in the 70's. The thin motor oil got so thin while driving that it wasn't being supplied to the top of the turbo which caused it to overheat and fail. When the dealership was confronted about it. The only answer they could give me was they've been putting this oil in diesel trucks for the last 15 years when on their site and in the owner's manual, it clearly says to use 15w 40 and my truck is 19 years old, not 15. They told me it was nothing they could do about. They couldn't even give me a rental car while my truck was getting repaired even though I bought the truck through them and I'm still paying on it, which is another thing I had to pay out of pocket. Not only did I have to buy another turbo but I also had to sell one of my rifles to help pay for everything. More

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