Mike Romano | Page 14

I purchased my vehicle Dec. 4 2019. A month ago I found out my car was never registered and the tags are still connected to the car I traded in AFTER by boyfriend was pulled over by 4 cop cars/ 5 policemen out my car was never registered and the tags are still connected to the car I traded in AFTER by boyfriend was pulled over by 4 cop cars/ 5 policemen. They thought the car was stolen. Luckily I alway keep documents to prove it’s not. Yonkers Kia NEVER registered my car and it’s a year later. Talked to someone from yonkers Kia and they tried to blame it on covid. My temporary registration was expired before lockdowns and everything got worse. Just because of this pandemic I can never register my car that i got before the pandemic??? I still make monthly payment but I am unable to drive my car, had to take off the plates since they’re still registered to my old hyundai. Save yourself the trouble I’ve been regretting getting this car for some time now. Employees are fake Customer Service is not helpful and rude The title department is a joke and can barely read (asked for a copy of title stating s2s transfer went to wrong place, what do they do? send the s2s transfer right back to the wrong place didn’t even get the copy sent to me and I never requested for the s2s to be sent out a second time I was just simply asking for the copy for myself.) There’s so much more. There’s a lot of negligence. I’m still waiting on the copy of my title and for it to be sent to the right address. Did I mention the sent a blank file to my email and said it was a copy of my title. Someone obviously didn’t double check or ALL KIA EMPLOYEES and I are playing some “funny” game that i’m not in on. Update: During the process the manager suggested I rent a car since i couldn’t drive mine and he would Fully reimburse me. So I did (only for a week b/c it was offered late , but I couldn’t drive my car for a month or two) , and when I asked to be reimbursed he said if i agreed to change my review. If my car was registered in the first place this whole review in entirety would not exist. The dmv “manager” is far from qualified. Customer service must not exist here or it just wasn’t given to me. I want to be let out of my lease agreement Without liability. Only then will the situation be rectified. I still would not recommend More

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Honestly, I would rather be sitting in a dentist's chair than dealing with a car salesman. The whole process usually makes me very uncomfortable. Yonker's Kia gave me a completely different experience tha than dealing with a car salesman. The whole process usually makes me very uncomfortable. Yonker's Kia gave me a completely different experience than I expected. Everyone was cordial and helpful. Our salesman actually accepted a deposit over the phone and held the vehicle for me to see it at a convenient time. He had the car ready for me when I arrived. The Sales Manager, Mike Romano, offered the vehicle at the right price and made me very comfortable with my decision to travel a distance to lease the car at Yonkers Kia. I leased the car I wanted at the price I was looking to pay. I am a very happy camper and I would recommend this dealership to anyone looking for a pressure free car buying or leasing experience with down to earth prices and attitude. It definitely was worth the trip for me. More

by BarbHaber Verified Customer Verified Customer

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I leased a new Kia from Brandon and he was able to get me into the numbers and model I wanted. Michael the Manager was amazing at keeping me out of the horrible finance room - the most uncomfortable part of into the numbers and model I wanted. Michael the Manager was amazing at keeping me out of the horrible finance room - the most uncomfortable part of any car transaction for me. It was the best leasing experience I have had. More

by margie6 Verified Customer Verified Customer

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Ben was great! He was helpful, honest, & made the process very easy. He worked hard to help my family with a purchase and a lease in the same day! very easy. He worked hard to help my family with a purchase and a lease in the same day! More

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Dealership was friendly and all business. Asked for a quote by email, they sent it right away, as opposed to some dealerships that make you jump through unnecessary hoops. Sales manager Mike Romano was quote by email, they sent it right away, as opposed to some dealerships that make you jump through unnecessary hoops. Sales manager Mike Romano was very helpful and understanding when changed our mind on color we wanted and helped find our car quickly. We were able to start processing much of paperwork by email and phone prior to coming in to sign, which made it very professional and easy. Salesman Vinny Napolino was friendly, and did a thorough job processing the papers, adding the Kia and Android Auto apps to our phone and explaining how many of the features on the vehicle worked before we drove away. Finance man Chris Acevedo processed the papers quickly and did not waste time once we politely declined extra car or tire warranties. All the papers were correctly filled out also, not always a given. This is one of, if not the, best dealers I've dealt with in 25 years of buying cars. I will be recommending them to all my friends, family and colleagues, even if not initially looking for a Kia! More

by Peter P. Verified Customer Verified Customer

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Wow, I can't believe I wasted so many years at other dealerships. At this dealership there is NO BS. The sales team and Managers are straight shooters. You can tell within MINUTES that they really care dealerships. At this dealership there is NO BS. The sales team and Managers are straight shooters. You can tell within MINUTES that they really care about their customers. There was no going back and forth with haggling, no surprises, no games, just honesty. I was involved with leasing 2 vehicles in the last couple of months and it was nice to FINALLY get the deals I always wanted. Mike Romano and Vincent Napolino are 2 of the BEST I have ever dealt with. They are truly assets to the company. I WILL be back next year for my third vehicle. Seriously, customers will walk away with a SMILE... Great job. More

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I was searching for a car for a long time and when the K5 came out I knew it was what I wanted. Dioris helped me pick it out as soon as they arrived and the managers gave me a great deal. We did most of the came out I knew it was what I wanted. Dioris helped me pick it out as soon as they arrived and the managers gave me a great deal. We did most of the paperwork by phone and text, meanwhile, he was sending me photos of my new car being washed and ready. I arrived later that day to sign some papers and within 15 mins I was ready to take home my new K5 EX w/ Premium Package! I couldn't be happier with the car. Thanks Yonkers Kia! More

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Excellent customer service, gave me the exact color I wanted and the delivery was pretty fast. I love my Kia Seltos 2021.Thank you Vincent & Mike Romano wanted and the delivery was pretty fast. I love my Kia Seltos 2021.Thank you Vincent & Mike Romano More

by BBIERMAN1214 Verified Customer Verified Customer

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I came in for Truecar deal on a 2020 Kia Soul. I called ahead to make sure they had the car. When I arrived they said the car was no longer available. I was really disappointed but they offered me another ahead to make sure they had the car. When I arrived they said the car was no longer available. I was really disappointed but they offered me another car in another color for the same price. They said it would be ready on Friday and I needed to leave a $500 deposit and I did. I asked if they would bring the car to my house since I lived in Brooklyn and he agreed. I heard nothing for a couple of days and finally texted my sales rep. He told me I had to give my down-payment over the phone before he would bring the car to me. When I resisted a little, he started to be not very happy to talk to me. I asked him to send me an email that the down-payment would be refundable if I didn't end up buying it. He never sent the email. In general, he started to avoid me and gave me several excuses throughout the total interaction, like he wasn't feeling well or he had a family emergency. Anyway, when I finally reached him he told me the car would not be ready Friday but Sat. I had to pester him to find this out on the day he was supposed to bring the vehicle to my house. Anyway, I decided to go to him to finish up the deal and get my car. When I came in I was told some lie that they couldn't proces my registration because the system was down and that I would have to come back. I protested and they offered to pay half my cab ride. Someone called me the next day and said that my sales rep was sick. This guy graciously let me know as we were ending the call that I couldn't get the low seller financing with this car. I flipped a little and he said he would call me back. The next day I believe I get a call from Mike Romano, who says that the vehicle I was going to purchase was mistakenly offered to me. He says that he will try to locate a vehicle that matches the price point I wanted to pay. Anyway, he gives me a long list of cars from the northeast area but he says the cars are too far away and he doesn't think he can get them for me. Anyway, we do manage to locate a car that worked for me and I was finally optimistic. However, I soon learned that I couldn't use the Truecar offer on that car because it was a different trim. I think I've said enough. I finally did purchase the car 3 weeks later and they included a roof rack and cab fare. All in all Mr Romano dealt honorably with me but I can't say the same for the rest of the team. More

by marcatect Verified Customer Verified Customer

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I have leased seven vehicles in the past, and this was the best leasing experience ever. The salesperson, Shannon, was friendly, patient, and helpful, and the great lease deal was totally transparent wit the best leasing experience ever. The salesperson, Shannon, was friendly, patient, and helpful, and the great lease deal was totally transparent with no surprises. More

by connollyb Verified Customer Verified Customer

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