Mike Sack | Page 2

Bad service unprofessional feel like everything was rushed they didn’t rotate my tires They are mechanics. They have multiple tools. rushed they didn’t rotate my tires They are mechanics. They have multiple tools. More

by JBAZALDUA95 Verified Customer Verified Customer

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I had a pleasant service experience with envision Ford. They were quick to check in my vehicle and had great communication throughout the service visit. I would recommend anyone use them for their vehicle They were quick to check in my vehicle and had great communication throughout the service visit. I would recommend anyone use them for their vehicle service needs. More

by d.meadows.s506302 Verified Customer Verified Customer

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I worked with Mike Sack to 1) take care of the last safety recall on my 2021 Mach-E (rear seat related). AND 2) assess the small rear accident affecting my lift gate. Mike never kept me informed and al safety recall on my 2021 Mach-E (rear seat related). AND 2) assess the small rear accident affecting my lift gate. Mike never kept me informed and also subcontracted out both jobs to a local body shop. I was giving Mike 5 weeks to take care of both problems as I was out of the country on vacation. He never informed me of the any status regarding my vehicle. That fell on commercial auto body in Oxnard. The confusion that was caused was not necessary. Mike literally did nothing to help things along. I am very disappointed that Ford would handle such a recall in this way. More

by Yogerke Verified Customer Verified Customer

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Envision Ford has provided me with incredible customer service. I’m very grateful for the Service department representative, Mike Sacks, who goes above and beyond to ensure all my questions are answered a service. I’m very grateful for the Service department representative, Mike Sacks, who goes above and beyond to ensure all my questions are answered and concerns about my vehicle are addressed. More

by ISAACAVENDANO14 Verified Customer Verified Customer

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I came into Envision Ford today to get an oil change for a Mustang. I was greeted by service advisor, JC. He made me feel welcomed in your dealership and I appreciate him taking the time to explain the proc a Mustang. I was greeted by service advisor, JC. He made me feel welcomed in your dealership and I appreciate him taking the time to explain the process. Good experience thank you I will be back. More

by Tomalamatt Verified Customer Verified Customer

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I went in for a recall which was done well. I had a repair done by their service team a year previously and was told they could not find it in their records. I found it. Was told their manag I had a repair done by their service team a year previously and was told they could not find it in their records. I found it. Was told their manager needed to look into it. 3 weeks later still no reply after 4-5 texts and a call for the manager. More

by walkerkevinr Verified Customer Verified Customer

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Excellent customer service and appreciation highly recommended on the service department technician and Management constant contact as expected recommended on the service department technician and Management constant contact as expected More

by MARIAHERNANDEZEMAIL Verified Customer Verified Customer

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Stay away from this dealership at all costs. After purchasing my new F150, I never received the documents due to an alleged computer issue at the time I took delivery the vehicle. I called the d After purchasing my new F150, I never received the documents due to an alleged computer issue at the time I took delivery the vehicle. I called the dealership several times and was informed my sales person had been fired. After about five months, I had to physically go into the dealership and go into the finance manager’s office, and I was finally given a thumb drive with my documents. I then got stuck with the vehicle on the first road trip with 1000 miles on the odometer in Bishop California. Try renting a car in Bishop. The only thing that I’ve left was an SUV and they wanted $200 a day. I called Ford roadside assistance to get the vehicle towed however, the service advisor in the destination dealership in Bakersfield California would not give me a purchase order to get a rental car company so I couldn’t even get rental car rates on the few vehicles that were remaining. The truck that spent 25 days in service. When I picked up the vehicle, I drove 1 mile from Bakersfield Ford and the trouble code lights set again. I drove the vehicle to envision Ford where it spent another week in service on the second attempt for this repair. After getting the vehicle back, the frunk switch stopped working at the frunk. The technician checked the switch on the dashboard which still worked, but never bothered to check it in the front of the vehicle as I had stipulated. So they gave me the vehicle back with the switch still not working. Currently that switch still doesn’t work and my driver‘s window does not auto roll up it only auto rolls down. The dashboard also gets very sticky in the sun and they allegedly ordered parts. Mike, my service writer never called me to let me know the parts are in or schedule any further service on the outstanding items. I’ve called Mike three times and left messages for him with no response and I also called the service manager and left a message with no response. I’ve owned every Ford truck that they make over the last 30 years. This dealership and it service department are by far the worst experience I’ve ever had at any dealership of any brand and especially for a Ford dealership. You can tell this dealership has no leadership, and therefore everyone is running the round individual program and the results speak for themselves. If anyone reading this review is looking for a Ford vehicle, do not buy it here and I would highly recommend considering another brand based on the reliability issues I’ve had with this F150. It’s sad to see my favorite truck hand brand be run into the ground. More

by DWILLIAMS210 Verified Customer Verified Customer

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The dealership was able to share a video of the technician’s work on the car. All fluids appeared normal, and didn’t need flushing, or replacing at this time. technician’s work on the car. All fluids appeared normal, and didn’t need flushing, or replacing at this time. More

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On Time, fast service, staff friendly, professional, courteous. Communications with video update on my service was great. Lounge accommodations while waiting for service could have been better. courteous. Communications with video update on my service was great. Lounge accommodations while waiting for service could have been better. More

by SEF1 Verified Customer Verified Customer

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