Mike Salerno
Mike Salerno at Salerno Duane Chrysler Jeep

Mike Salerno

General Sales Manager

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

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4.8
55 Reviews
4.8

55 Reviews

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55 Reviews of Mike Salerno

May 23, 2025

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I purchased a Jeep from them. Buying process was easy but they did surprise me with a $525 fee to process the license plate transfer from previous vehicle to the new vehicle. I li More

by Pete
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
May 29, 2025

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience. While we're glad to hear the buying process itself was smooth, we're truly sorry for the issues that followed. The fee for plate transfer is charged by a third-party service provider, but we understand how frustrating unexpected costs can be. We also sincerely apologize for the errors regarding your registration timing and address. That should not have happened, especially after you provided your updated information. We recognize that the post-sale experience is just as important as the purchase itself, and it's clear we fell short in providing the level of service you deserved. Your feedback is being shared with our team so we can improve these processes and prevent similar issues in the future. If you’d be open to it, we’d appreciate the chance to speak with you directly and make things right. Please feel free to reach out at your convenience.

April 26, 2025

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We went yesterday after calling Sergio our salesman the night before. Before coming in he confirmed the Jeep Grand Cherokee L Summit Reserve was in stock and he gave us an out the door price. A few hours l More

by Jmustang67
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Sergio Ovalle, Sal Zebardast

May 16, 2025

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5-star review! We're so glad Sergio was able to help you quickly and efficiently—from confirming the vehicle to providing a clear out-the-door price. It's great to hear you left happy and loving your new Grand Cherokee. Enjoy the ride, and thank you for choosing us!

April 10, 2025

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Great experience all around. Very organized, done within a very timely manner, car was ready and great price More

by jcance393
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Sal Zebardast, Cesar Sanchez

Apr 24, 2025

Salerno Duane Chrysler Jeep responded

Thank you for the 5 star review!

March 20, 2025

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Super helpful staff. Made the buying experience easy. Recommend to anyone to go there to purchase a vehicle. More

by cbenz88
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Sal Zebardast, Jim Dietrich

Mar 27, 2025

Salerno Duane Chrysler Jeep responded

Thank you for your wonderful review! We're glad to hear our staff made your buying experience easy and enjoyable. We truly appreciate your recommendation and look forward to assisting you again in the future!

February 26, 2025

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Another visit, another great experience. Car was ready earlier than expected. Thanks for everything guys. More

by spizzi429
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Recommend Dealer
Yes
Feb 28, 2025

Salerno Duane Chrysler Jeep responded

Thank you for your continued trust in us! We’re thrilled to hear that your car was ready ahead of schedule and that you had another great experience. It’s always a pleasure to serve you, and we appreciate your kind words. We look forward to your next visit!

February 20, 2025

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The sales people where great and respected full and I had a great experience with the people in the dealership Thank for the experience More

by MGM547
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

February 16, 2025

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Salerno Duane was great to work with. Easy, not pushy, professional and helpful. Our salesman Jim was especially informative and great to work with. Felt no pressure from their finance ma More

by EMILESENDRAL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sal Zebardast, Jim Dietrich , Jaylen in the Service department was awesome. He immediately dropped everything and helped reset a computer on delivery that wasn’t working.

Feb 18, 2025

Salerno Duane Chrysler Jeep responded

Thank you so much for sharing your experience with us! We're thrilled to hear that Salerno Duane and Jim made the car-buying process smooth and enjoyable for you. Our team works hard to provide a professional, no-pressure environment, and it's great to know that you felt that.

January 21, 2025

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Great team, great experience in would definitely recommend anyone to this awesome team thank you 😊 More

by masterwil3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sal Zebardast, Boris Aguirre

January 03, 2025

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Salerno Duane was great - they made the whole process very smooth and quick! Would definitely recommend More

by mollymaher54
Recommend Dealer
Yes
Feb 10, 2025

Salerno Duane Chrysler Jeep responded

Thank you for the glowing review, Molly! It’s always a pleasure to hear that our customers are satisfied. Don’t hesitate to reach out if you need anything else or are considering a future purchase. We look forward to helping you again soon!

November 19, 2024

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Salerno Duane is the best in the business. 1st class customer service for new cars and services. No one better !! More

by vlizza91
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2024

Salerno Duane Chrysler Jeep responded

Thank you for your gracious words and 5 star review! We’re delighted to hear you enjoyed our service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!

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