Mike Scullion | Page 8

Every time I take my truck to o’mera ford to get work done, I get the very best. There Expertise and knowledge is first rate. What ever needs to be done you’ll be in good hands, that it will get done. done, I get the very best. There Expertise and knowledge is first rate. What ever needs to be done you’ll be in good hands, that it will get done. More

by JOEGARNER1 Verified Customer Verified Customer

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So far most satisfied been going here for years and have seen no issues with the engine replacement. seen no issues with the engine replacement. More

by CMLEFF55 Verified Customer Verified Customer

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Our sales experience with Omeara was great. However, our service experience has been terrible. Several things went wrong with my Explorer in the first year. We scheduled the maintenance for whe However, our service experience has been terrible. Several things went wrong with my Explorer in the first year. We scheduled the maintenance for when we would be out of town for 10 days since they couldn’t provide a rental car. They did not even start looking at it until 3 days before we returned and none of the maintenance or recall work was completed. They asked to schedule the work for a few weeks later when the parts would be in, but never called and would not return calls or repeated texts to get a status update. They also said it would be 3-4 months before they could look at a known turbo issue and expected us to leave our car with them sitting on the lot for that entire time, with no replacement/rental vehicle. Their treatment of women is appalling and condescending, and feels like placating at best. And their service has a total lack of quality, consideration, and follow-through. More

by User-05a84f61b0 Verified Customer Verified Customer

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Great service and car/truck satisfaction every time. Best Ford dealership in town. Thank you for your care and customer service. Best Ford dealership in town. Thank you for your care and customer service. More

by mlmhesskamp Verified Customer Verified Customer

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Horrible dealership, horrible customer service and just all around horrible. My truck has sat in the lot TWICE for over two weeks without even being touched. No communication from anyone whatsoever. I had all around horrible. My truck has sat in the lot TWICE for over two weeks without even being touched. No communication from anyone whatsoever. I had to pick up my truck after waiting and waiting for some kind of response that never came. The first time I dropped my truck off and picked it up, I was told my ticket would be left open and I would get a phone call when the service center was ready to look at it. I’m still going on 5 months with no phone call. I will NEVER bring my trucks here again. Why are you scheduling appointments if you can’t handle the workload? Every associate in the dealership is useless, unhelpful, and can’t take the time to return a phone call, email, or text message. I had to walk in to the dealership to get information about my vehicle since nobody would respond to my texts or calls. Absolutely ridiculous and horrible dealership. I wish I could give it 0 stars. More

by sotodesirae77 Verified Customer Verified Customer

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I'm very satisfied with the vehicle that I bought and the service I've received since then. the service I've received since then. More

by charkrist71 Verified Customer Verified Customer

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All staff was super friendly and helpful. The issue was resolved at minimal cost. Barb and Mark were especially helpful. The issue was resolved at minimal cost. Barb and Mark were especially helpful. More

by mapapope Verified Customer Verified Customer

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The people are nice, the service was great, didn’t take long time to get my car back long time to get my car back More

by Paisano Verified Customer Verified Customer

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I have never seen such stupidity at a dealer. My car sat while Mike knew both how to fix. It sat for12 days when I had it towed to Brighton Ford. I HAD NO OTHER TRANSPORTATION! The expense of a r My car sat while Mike knew both how to fix. It sat for12 days when I had it towed to Brighton Ford. I HAD NO OTHER TRANSPORTATION! The expense of a rental car was too much. AND OMEARA SHOULD HAVE PUT ME IN A CAR. So Omera failed twice! Huge stupidity More

by MISTAKENLYSACRED Verified Customer Verified Customer

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My experience was better this time. I appreciate Barbara’s help. Communication needs work still. I appreciate Barbara’s help. Communication needs work still. More

by jbmittens03 Verified Customer Verified Customer

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