Mike Sipala | Page 3

Disgusted and robbed I bought a used car at Carmen Ford Lincoln in New Castle Delaware. Within the week I noticed the car had unusual vibrations when it was idling. I told I bought a used car at Carmen Ford Lincoln in New Castle Delaware. Within the week I noticed the car had unusual vibrations when it was idling. I told the sales rep what was going on and he blew me off and sent me to the service department. When I went to get the car checked out I was told I had to pay $500 for repairs on the car. I had to repair the car because the vibrations were getting worse and it was an engine mount problem. When I contacted the sales department and the service managers I was told I could not get a refund because they didn't notice the problem when they inspected it. It is not my fault that they couldn't find the broken part or decided to sell it even though it was broken. I also think that when the sales rep saw two women come in for a car that I was taken for a fool and sold a broken car. I didn't even get a key fob to unlock my car. The sales rep told me it was impossible to get one because it wasn't turned in when the vehicle was given to them. I came in on my own later and was given TWO. The laziness of the salesman astounded me. I will never again buy a Ford. I do not trust the people there and think that it is very shady that broken and faulty vehicles can be sold and customers robbed blind. I am thoroughly disgusted with my experience. More

Helpful 0

Report | Print

My wife bought her new Mustang When my wife said she wanted to buy herself a new Mustang we knew there was only one place to go, CARMAN Ford!. Carman made the process pain free and When my wife said she wanted to buy herself a new Mustang we knew there was only one place to go, CARMAN Ford!. Carman made the process pain free and quick. Since my wife was purchasing the Mustang she went in and picked one out and worked with Brad Drummond on the deal. I was unable to go with her that day and came on another day in which Brad was off. Nadir Ahmedjanov was kind enough to take me for a test drive even though he knew I was not the one buying the car. From the moment I spoke with Bob Karan and Todd Brabender they made me feel like family and really worked hard to give my wife the best possible deal. Mike Sipala did a great job on getting the trade in worked and what a deal it was! Then comes to the finance office. This is the office which makes everyone sweat. I can tell you that Bob Hepner took all the anxiety away and he made it a pleasure to sit in his office. This was our 4th vehicle from Carman and from they why they do business this will not be our last! Thank you once again! More

Helpful 1

Report | Print

Courteous and Caring Employees with lots of patience! I couldn't have gotten better service anywhere else. Patience was the big factor here with me. Thank you again for everyone's help. Thanks!!! I couldn't have gotten better service anywhere else. Patience was the big factor here with me. Thank you again for everyone's help. Thanks!!! More

Helpful 0

Report | Print

Excellent!! Very Friendly and helpful!! We are happy repeat customers, we were treated with kindness and understood what we wanted to do and buy. Greg Grimaldi was very friendly, helpful, a We are happy repeat customers, we were treated with kindness and understood what we wanted to do and buy. Greg Grimaldi was very friendly, helpful, and not a pressure salesman. From the moment we walked in the door and Bob Karan with his friendliness, to Greg and Mike Sipala finding the vehicle for us. Thank you to Robert Hepner for his kindness doing all the paperwork that he has to do as well. SUPER people!! If I could rate higher than a five we would!! More

Helpful 1

Report | Print

what wonderful service After being told by Roxanne that the person I wanted to see in the dealership would be there waiting (she said she "had checked with him"), found tha After being told by Roxanne that the person I wanted to see in the dealership would be there waiting (she said she "had checked with him"), found that not only was he not there, but was not there at all yesterday or for the rest of the week. I was quite upset and being lied to. Boy, Did Greg and Mike really step up to the plate?! Greg helped me find an amazing car and Mike helped me get a great deal that included Gap insurance. I certainly needed that after just getting in a bad accident. They stayed late because my work schedule is tough and Greg even took my rental car over to Enterprise for me so I could drive my "new" car home. Bob was great in financing and we got to talk naval history a bit. A great experience overall. would ahve been a five star rating except for the lie at the beginning More

Helpful 1

Report | Print

Very Positive Purchase We purchased a Ford Certified Pre-owned Ford Edge on May 21. We dealt with Greg Grimaldi again. We purchased a new F150 five years ago from Greg. He i We purchased a Ford Certified Pre-owned Ford Edge on May 21. We dealt with Greg Grimaldi again. We purchased a new F150 five years ago from Greg. He is a very friendly, no pressure salesman. We have never dealt with such a nice car salesperson as Greg is. All of the people that were involved with this deal were very friendly & accommodating. I would highly recommend Carman Autogroup for your next auto purchase. Visit the showroom and ask for Greg Grimaldi. More

Helpful 1

Report | Print

Just what I needed! Came into the dealership looking for a certified used car to replace my 2000 Jetta. Got a great deal from Greg & Mike on a 2013 Ford Focus SE! Came into the dealership looking for a certified used car to replace my 2000 Jetta. Got a great deal from Greg & Mike on a 2013 Ford Focus SE! More

Helpful 1

Report | Print

awesome save Went in to buy a car for my son. Ending up buying one same day, had the car for 2 weeks and the engine light came on to my disappointment. Austin told Went in to buy a car for my son. Ending up buying one same day, had the car for 2 weeks and the engine light came on to my disappointment. Austin told me to come in and they would check it out, I did and dealt with Jeff (worst part of my experience) in service he was incredibly rude he yelled at me, someone else from service actually had to step in. I went and spoke to my dealer again and told him how upset I was about how I was treated he stepped right in and reached out to his boss Mike. Mike and Austin had me come back in and sent me to Paul he was super nice. Austin, Mike and Paul saved my business they went out of there and did the right thing by me, you don't see that a lot now a days and it is definitely something that merits recognition! Great job Austin, Mike and Paul. More

Helpful 1

Report | Print

Believer Again This dealership goes above and beyond to make sure their customers are satisfied. This is my second purchase from Carman. I really don't see myself This dealership goes above and beyond to make sure their customers are satisfied. This is my second purchase from Carman. I really don't see myself ever getting a vehicle from anywhere else or through another salesman. Mike Krul is amazing. He listened to my wants, needs, questions and concerns and with the help of the management staff, was able to put me in a vehicle that was suitable for me. Thank you all for getting me over the hump in the road! I am very greatful! More

Helpful 1

Report | Print

GREAT BUNCH OF GUYS WHO TREATED MY WIFE AND I VERY WELL. THEY UNDERSTOOD WHAT WE WANTED AND WHAT WE COULD AFFORD. THEY WENT OUT OF THEIR WAY TO PUT TOGETHER THE RIGHT DEAL FOR US. THIS IS OUR SECOND LINCOLN THEY UNDERSTOOD WHAT WE WANTED AND WHAT WE COULD AFFORD. THEY WENT OUT OF THEIR WAY TO PUT TOGETHER THE RIGHT DEAL FOR US. THIS IS OUR SECOND LINCOLN PURCHASED FROM CARMAN. More

Helpful 1

Report | Print