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Mike Szafraniec
Mike Szafraniec at Volkswagen of Downtown Chicago

Mike Szafraniec | Page 10

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.6
283 Reviews
4.6

283 Reviews

Write a Review

283 Reviews of Mike Szafraniec

March 09, 2023

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Employee Rating

Mike is honest, knowledgeable and keeps you informed with what is going on with your vehicle! More

by KIKIMAC78
Service Price Transparency
Recommend Dealer
Yes
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Mar 10, 2023

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 07, 2023

Dealership Rating
Employee Rating

Service manager Mike Szafraniec did an excellent job assisting me with a tire that was blown out by a city pothole. I would them recommend for VW service. More

by rhythmoflife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 07, 2023

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Mike and our team and don't hesitate to let us know if we can be of further assistance.

March 06, 2023

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Employee Rating

The customer service representatives are excellent. However, the response time for a return of a message can be improved. More

by REVMICHEALASMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 07, 2023

Volkswagen of Downtown Chicago responded

Reverend Smith, Thanks for sharing about your experience with Volkswagen of Downtown Chicago. Mike and our team appreciate your business and hope to see you again soon!

February 28, 2023

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Employee Rating

Exceptional service from the service manager and all the service staff who worked on my car AAA service in every area!!! More

by STOCK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco

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Mar 01, 2023

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

February 28, 2023

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Employee Rating

Staff (Mike) was very helpful and got me my insurance claim and work completed in one day More

by EDELAUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2023

Volkswagen of Downtown Chicago responded

Thank you for your kind words for Mike and our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

February 25, 2023

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Employee Rating

It went from 5 to 1 to 5 again when the service manager drove to the gas station and rescued me. More

by caselb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco

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Feb 27, 2023

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 24, 2023

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Employee Rating

Mike in service and Angie in sales are why I continue to be a loyal Volkswagen customer for 17 years!! More

by wgingell7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Michael Zafiriou , Donnie Avramov

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Feb 24, 2023

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

February 21, 2023

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Employee Rating

Mike at front desk took care of me. He educated me on my issue and how they were going to fix it. Thank you VW DT CHICAGO. great work! More

by djrive666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Khamsot

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Feb 22, 2023

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Mike delivered such a great experience!

February 19, 2023

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Employee Rating

Everyone is so helpful, You guys have a great team ! Keep up the hard work More

by andreaholdbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco , Jaymi Garcia, Adam Khamsot, Miguel Meza

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Feb 19, 2023

Volkswagen of Downtown Chicago responded

Andrea, Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. Herberto, Jaymi, and our team appreciate your business and hope to see you again soon!

February 16, 2023

Dealership Rating
Employee Rating

I cannot say enough about how positive the last 16 years of sales and service experience I have had at the Clark street location service sales and management are 100 percent committed to customer satisfacti More

by wgingell7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Michael Zafiriou , Donnie Avramov

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Feb 17, 2023

Volkswagen of Downtown Chicago responded

Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Angie and Mike, and it was a pleasure having you at the dealership. We appreciate your review!

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