Mike Szafraniec | Page 9

great environment. took a while but it was nobody's fault, every interaction with the staff was excellent great people took a while but it was nobody's fault, every interaction with the staff was excellent great people More

by RYANCLARK1225 Verified Customer Verified Customer

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No courtesy vehicles. Changed my radio station. Left trash in my car. Didn't give a car wash. Changed my radio station. Left trash in my car. Didn't give a car wash. More

by EVELYNDERD Verified Customer Verified Customer

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Efficient, transparent, helpful Mike was extremely helpful and honest about what did or did not need to be done to my car. I felt like I could trust his judgement, and the dealership did a great job g helpful and honest about what did or did not need to be done to my car. I felt like I could trust his judgement, and the dealership did a great job getting things done quickly. More

by ZANDTIFFANY Verified Customer Verified Customer

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Despite being super busy, Luis was comforting and professional. I would highly recommend Luis and his team to anyone. professional. I would highly recommend Luis and his team to anyone. More

by LUKE32 Verified Customer Verified Customer

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Great service, great staff, and awesome waiting rooms! Very thankful for the service and positive attitude of the staff. Very thankful for the service and positive attitude of the staff. More

by sspreobra Verified Customer Verified Customer

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From the moment I was introduced to Chris, he was completely focused on customer service. During the test drive, it was discovered that the AC didn’t work. We were able to come to a solution on how t completely focused on customer service. During the test drive, it was discovered that the AC didn’t work. We were able to come to a solution on how to get it resolved. Next it was on to finance with Angel. He made doing business very simple. In the end we ended up paying cash for the car, but he definitely reviewed all options with us. During the process, Julian, the sales manager, made a point to introduce himself to me and sat and talked a bit as well showing his personal touch. When all was said and done, Chris agree to drive our new car home rather than allowing me to jump through hoops to try and figure it out since I drove a separate vehicle to the dealership. Unfortunately on the ride to my house, it was discovered that the windows would not go down when they were working during the test drive. He called me to let me know this and had already made arrangements to have them fixed at my earliest convenience. The next day was the 4th of July and I received a thank you call from Julian. The day after that Chris was calling me to schedule the repair for the AC and the windows. Today I came into the dealership first thing to have these 2 issues resolved. The AC was fixed and parts for the windows were ordered. If all goes as planned, I will be picking up the car tomorrow without any lingering issues. Very grateful to Chris, Julian, Angel and Kelia in the service dept, with a special shout out to Mike! More

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Happy that I was able to come in and buy the car I wanted! It’s been a few weeks now that I bought but I’m happy that manny has followed up and provided me the assistance when I brought in my car for wanted! It’s been a few weeks now that I bought but I’m happy that manny has followed up and provided me the assistance when I brought in my car for service. Like others who have had the similar experience with him, I would recommend him if you stop in. More

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Fernando was extremely knowledge during the process of purchasing my vehicle. Despite it being late at night, he was patient and helpful in putting me in my me vehicle. Thank you! purchasing my vehicle. Despite it being late at night, he was patient and helpful in putting me in my me vehicle. Thank you! More

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Julian and Chris were very helpful in finding me a car that I was happy with and willing to work with me on the deal! Overall great experience that I was happy with and willing to work with me on the deal! Overall great experience More

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Angie Berg provided me with outstanding customer service from the very beginning and beyond the final purchase of a great automobile! Ms. Berg remained in touch, making sure my purchase continued to be up from the very beginning and beyond the final purchase of a great automobile! Ms. Berg remained in touch, making sure my purchase continued to be up to my high expectations; she helped me days later in the kindest, most positive manner. I not only learned through the purchasing experience that the dealership was one of the best, also that Ms. Berg was a truly terrific professional in her field as was her associates: Michael Szafraniec, Angel Santana, Cameron Stough, and Julian Perez. Because of this amazing team, I am now recommending to family, friends, neighbors, and even a few strangers that Volkswagen of Downtown Chicago is the best way to go!!! More

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