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Mike Szafraniec
Mike Szafraniec at Volkswagen of Downtown Chicago

Mike Szafraniec

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.7
282 Reviews
4.7

282 Reviews

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282 Reviews of Mike Szafraniec

September 02, 2025

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Employee Rating

I was told 2 hours. I had to wait nearly 3 hours. I was not happy. More

by ALBAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Kelia House, Alonzo Bass

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Sep 05, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

August 30, 2025

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Employee Rating

I’m not sure about the dealership but the fact that they employ such a jerk says something More

by Amazingspecimenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Kelia House, Alonzo Bass

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Sep 04, 2025

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 22, 2025

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Fred B is super knowledgeable about my car. I trust him since he is direct and clear, on what has to happen, estimated cost and what has to happen in order. I like his approach a lot. Only More

by ERNESTGOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Kelia House, Fred Borek, Alonzo Bass

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Aug 22, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 14, 2025

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Employee Rating

I brought my Tiguan in for service, and the team here was outstanding from start to finish. Luis were friendly, professional, and kept me informed throughout the entire process. The service was completed on More

by Kurtis C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Herberto Delgado, Luis Tinoco, Kelia House, Fernando Tapia, Alonzo Bass , Grant Bode

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Jul 14, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 25, 2025

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Employee Rating

The service center and the employees were professional, quick and clean. I felt my VW was in good hands with them. More

by SCOTT_B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Kelia House, Rocco Cesario, Fred Borek, Alonzo Bass, Michael Boos , Grant Bode, Jay Jaber

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Jun 25, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 04, 2025

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Employee Rating

Her service was very good. She greeted me nicely you deserve a 10 for her good customer service More

by VONE28.JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Angel Santana, Kelia House, Davis Luckett, Alonzo Bass , Julie Alejandre, Grant Bode, Brandi Givens

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Jun 04, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

May 17, 2025

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Employee Rating

Very knowledgeable people they listen and take directions thank you All Appreciate all the help More

by Yaghmour group
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Herberto Delgado, Luis Tinoco, Kelia House, Fred Borek, Alonzo Bass, Michael Boos , Grant Bode, Jay Jaber

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May 17, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 06, 2025

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Employee Rating

Their work was amazing but their customer service could have been better with me. Thanks More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Kelia House, Alonzo Bass , Grant Bode

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May 06, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to provide a client experience of 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

March 14, 2025

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Employee Rating

Kelia was fantastic. Really responsive and made sure I was taken care of. Superb job. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelia House

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Mar 17, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us, John. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 10, 2025

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Employee Rating

I had an outstanding experience at DTVW! From start to finish, the customer service was top-notch. Alonzo went above and beyond to ensure my needs were met, providing clear communication, pr More

by Kurtis C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Herberto Delgado, Luis Tinoco, Jonathan Oomens, Kelia House, Rocco Cesario, Alonzo Bass , Grant Bode

Report | Print
Mar 11, 2025

Volkswagen of Downtown Chicago responded

Thank you, Kurtis! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

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