Mike Szafraniec
Mike Szafraniec at Volkswagen of Downtown Chicago

Mike Szafraniec

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.8
276 Reviews
4.8

276 Reviews

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276 Reviews of Mike Szafraniec

May 17, 2025

Dealership Rating
Employee Rating

Very knowledgeable people they listen and take directions thank you All Appreciate all the help More

by Yaghmour group
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 06, 2025

Dealership Rating
Employee Rating

Their work was amazing but their customer service could have been better with me. Thanks More

by WNG4
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 06, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to provide a client experience of 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

March 14, 2025

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Employee Rating

Kelia was fantastic. Really responsive and made sure I was taken care of. Superb job. More

by John
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kelia House

Mar 17, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us, John. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 10, 2025

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I had an outstanding experience at DTVW! From start to finish, the customer service was top-notch. Alonzo went above and beyond to ensure my needs were met, providing clear communication, pr More

by Kurtis C
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Recommend Dealer
Yes
Mar 11, 2025

Volkswagen of Downtown Chicago responded

Thank you, Kurtis! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

March 07, 2025

Dealership Rating
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Volkswagen Downtown Chicago were very professional. Luis was helpful and made sure I got home and back to shop when my vehicle was ready. There was multiple issues with my vehicle and I got it back iss More

by Jordan82.bruce
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Alonzo Bass

Mar 07, 2025

Volkswagen of Downtown Chicago responded

That’s great to hear! It sounds like Luis and the team at Volkswagen Downtown Chicago took great care of you and made the whole process smooth. Having your car returned issue-free is exactly how service should be!

February 21, 2025

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Always flexible and easy to work with! I really am happy I discovered Fred and his crew! Good people, great service! My cars love them more! More

by Dane’s Volkswagen
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Kelia House, Alonzo Bass, Grant Bode , Larry Cohen, Christy Croft

Feb 21, 2025

Volkswagen of Downtown Chicago responded

We are very happy Fred and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 13, 2025

Dealership Rating
Employee Rating

I took my car in for an oil change and inspection, and it was all done in a very timely manner, and no extra work was recommended. The location is not super convenient for me personally, but it is the closes More

by DONNAMACDUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco

Feb 14, 2025

Volkswagen of Downtown Chicago responded

Thank you, Donna, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 10, 2025

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It was great experience. Thanks for everything. It won t be last time. I will see you guys next time. More

by Orhanunal93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 06, 2025

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Employee Rating

They provide excellent service-The service representatives are very knowledgeable and helpful -I highly recommend them to anyone who needs Volkswagen service More

by HJFMD
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 06, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a great experience. Thank you for your business.

February 04, 2025

Dealership Rating
Employee Rating

This place expanded beyond its capabilities to provide quality services. They’ve sacrificed quality for quantity and cannot keep up. As a result, their services and sales department are a subpar experienc More

by JESSEARVIZU89
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Grant Bode

Feb 07, 2025

Volkswagen of Downtown Chicago responded

Jesse, At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

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