Mike Szafraniec | Page 8

Matt has been amazing in his customer service and in resolving my issues. I had some issues with my brand-new car; that he took the time to resolve my matter in high regard. He oversees every detail to resolving my issues. I had some issues with my brand-new car; that he took the time to resolve my matter in high regard. He oversees every detail to give me the best results and the best customer care. He ensure that my brand-new car was serviced correctly. He also, curated trust and respect with me. He cares for the safety and security of EVERY customer. His customer service and care was top-notch!! Thank you so much, Matt, I would definitely recommend you and Mike Szafraniec (Service Maintenance Team). More

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Mike was fantastic! He was very patient and kind. I dread going to the dealership but it was a totally bareable, actually pleasant experience thanks to Mike! He was very patient and kind. I dread going to the dealership but it was a totally bareable, actually pleasant experience thanks to Mike! More

by MEGANTRAVERSARI Verified Customer Verified Customer

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Excellent Excellent customer service from Mike in service department Excellent customer service from Mike in service department I would recommend anyone to speak with him in regarding maintenance services department Excellent customer service from Mike in service department I would recommend anyone to speak with him in regarding maintenance services More

by TIARRA.SMITH23 Verified Customer Verified Customer

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Mike was great. Helped me in and out with great time and actually took the time to listen to me about my tire issues Helped me in and out with great time and actually took the time to listen to me about my tire issues More

by Grhall85 Verified Customer Verified Customer

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This is the second time we go there and your man, despite being overworked, was professional and courteous, and I'm grateful for him going above and beyond to help me with everything that we needed done. being overworked, was professional and courteous, and I'm grateful for him going above and beyond to help me with everything that we needed done. More

by SAINTS4318 Verified Customer Verified Customer

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Everyone, especially Mike, made me feel at home. They took good care of me and my car. They took good care of me and my car. More

by ANJACKSN Verified Customer Verified Customer

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Mike tried to charge me 60 dollars more for the battery I needed after a rep quoted me a different price on the phone then proceeded to tell me that 'the minimum service charge for all maintenance at VW is 2 needed after a rep quoted me a different price on the phone then proceeded to tell me that 'the minimum service charge for all maintenance at VW is 230, on top of the battery' which is absolute horse xxxx because I just left a car overnight a month ago to get a headlight replaced for like 150 out the door. Mike thought he had me in a bind with a car that wouldn't start in his service lobby and tried to take advantage of me. I went to autozone and bought the battery and had it installed for 175 instead of 500 plus that it would've costed with you. I'll be buying my Volkswagen atlas and doing future maintenance at another location because of this, on pure principle. More

by Np3268100 Verified Customer Verified Customer

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Jocy and every outstanding performer at Chicago Downtown Volkswagen were just great. This car dealership epitomizes the idea of “Customer First.” Jocy has an outstanding work ethic, a lovely manner with cu Volkswagen were just great. This car dealership epitomizes the idea of “Customer First.” Jocy has an outstanding work ethic, a lovely manner with customers, and a commitment to making all who walk in the dealership happy. She’s a bright, smart young woman. More

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Excellent It was a good experience from start to finish. Best part was Mike. He is a professional. Best part was Mike. He is a professional. More

by DOROTHY.DeCARLO1 Verified Customer Verified Customer

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Needed service, they completed it. That's all that I have to say on this matter. That's all that I have to say on this matter. More

by KELLYKENNARD Verified Customer Verified Customer

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