Mike Taylor | Page 25

The help and car service I received was quick, efficient, kind, and cost effective. Overall it was a great visit. kind, and cost effective. Overall it was a great visit. More

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Mike once again stepped up to help me with a issue Great Visit with today Visit with today More

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Always receive the best service from Royal Moore Toyota! ! Emily is amazing and such a joy to work with! She always goes above and beyond! ! Emily is amazing and such a joy to work with! She always goes above and beyond! More

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Quick and easy, friendly/professional staff, nice waiting area. Overall, it was very good service call experience. waiting area. Overall, it was very good service call experience. More

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my 30,000 mile checkup was taken care of in less time that i thought and with excellent customer service that i thought and with excellent customer service More

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Warranty work necessitated taking my truck to the dealership and royal moore in Hillsboro really took care of me well. It was supposed to be a 6 hour job but ended up taking a few days. The child saf dealership and royal moore in Hillsboro really took care of me well. It was supposed to be a 6 hour job but ended up taking a few days. The child safety seat locks needed to be re welded and the dealership had to send it somewhere else. Mike at the service department was able to get me an awesome loaner vehicle in the process, and it cost me nothing. They understood I needed my truck back ASAP for work and got it done in a timely manner. They answered any questions I had and made sure everything was covered under the warranty, I did not pay a dime. I will continue to use Royal Moore Hillsboro for my service needs. Thanks guys More

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Puts politics over customer experience and safety. George in maintenance refused to put on a mask after I notified him that the mandate was still in effect. I shared that my wife died because people w George in maintenance refused to put on a mask after I notified him that the mandate was still in effect. I shared that my wife died because people were not taking the COVID pandemic seriously. George tried to start an argument with me and extended a 1.5 hour appointment to 3 hours. Left a voicemail for David, manager, about Geroge's tantrum and I have not heard back. They seem to allow their personal politics to disrupt their ability to follow the law and even care about their customers. I will be fully utilizing the remaining services I have paid for, but will be purchasing future vehicles from another dealership and possibly a different manufacturer. 33 and will likely need a work truck for the farm, a larger vehicle for transporting groups of people, and will definitely replace my rav4 with an all electric version after existing coverage/warranties expire. Staff succumbing to what is looking to be a treasonous political movement have most definitely lost the dealership ~150k in sales. I am a non-affiliated/independent politically and just want to not be messed with when receiving services that I paid for. I will be advising friends, family, and co-workers who are looking for a car to avoid royal moore and reconsider Toyota as a whole. More

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Emily is a fantastic service advisor and is an absolute pleasure to work with! She is very detail oriented and kept me updated throughout the process of having my Venza serviced! It is so refreshing to w pleasure to work with! She is very detail oriented and kept me updated throughout the process of having my Venza serviced! It is so refreshing to work with such an honest and caring person at a car dealership!! Definitely will be be a customer for life! More

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Who is Carmen? I never met her? I really like Royal Moore they have been dependable in their serve to me and my Toyota cars. I've been a loyal customer for over I never met her? I really like Royal Moore they have been dependable in their serve to me and my Toyota cars. I've been a loyal customer for over 23 yrs. More

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Mike Taylor puts the word "Service" in service writer, He wen the extra mile and did a double check on my transmission, The problem was found and resolved very quickly. He showed actual care a writer, He wen the extra mile and did a double check on my transmission, The problem was found and resolved very quickly. He showed actual care and interest in my situation and me. He reminds me of "Old school" work ethics ,service and customer care. When I'm in Oregon he will be my (Go To) guy for any service needs... More

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