Mike Waddle | Page 13

It was a pleasure to work with you. I definitely enjoyed the experience. Thanks again. I definitely enjoyed the experience. Thanks again. More

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Mike and Jerry were very helpful in getting my service completed, and were very informative about the situation with my unique situation during the repair. The communication between them and myself was re completed, and were very informative about the situation with my unique situation during the repair. The communication between them and myself was reassuring during the repair and inspection process. I would like to thank both of them for all the help. More

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We have purchased several vehicles from Arlington Hts. Ford over the past 15 years, including a new Focus, Fusion Hybrid, Edge, and Explorer ST as well as a used 2019 F-150. Our return to AH Ford has been Ford over the past 15 years, including a new Focus, Fusion Hybrid, Edge, and Explorer ST as well as a used 2019 F-150. Our return to AH Ford has been primarily related to the great maintenance by the Service Department. We remain very pleased with Jerry Hood, Mike Waddle, the other service writers, and the mechanics. We always feel that we are treated as valued customers! More

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I need to bring my 2019 Ford Edge in for an oil change. I scheduled "The Works" service package. Mike helped make the process seamless and a pleasant experience. I scheduled "The Works" service package. Mike helped make the process seamless and a pleasant experience. More

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We had another great service experience at Arlington Heights Ford. Victor and Mike made sure our Expedition is ready for a long road trip. We got excellent communication as to the work that was done a Heights Ford. Victor and Mike made sure our Expedition is ready for a long road trip. We got excellent communication as to the work that was done and it was completed on time as promised. We have complete confidence in Arlington Heights Ford. Everyone in our extended family drives a vehicle purchased there and serviced there. More

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Mike was very nice and helpful. I was taken care of promptly and was on my way. Everyone in the dealership asked if I was being helped and everybody was extremely kind!! I was taken care of promptly and was on my way. Everyone in the dealership asked if I was being helped and everybody was extremely kind!! More

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I was very happy with the service department on my recall trip. Michael was very good and took care of the car in less than 3 hours. trip. Michael was very good and took care of the car in less than 3 hours. More

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Always a pleasure to deal with the service staff - they are all friendly, helpful and professional. I feel that they look out for my safety and my car's health! are all friendly, helpful and professional. I feel that they look out for my safety and my car's health! More

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The hard work and professionalism was apparent from the get go. The Ford team found the problem my focus was having and got the parts needed to fix it faster than I could have imagined. get go. The Ford team found the problem my focus was having and got the parts needed to fix it faster than I could have imagined. More

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I would just like to express my gratitude for the help that Luigi Alfano gave to myself and my son Jacob English during a very uncertain episode with his 2017 Ford escape. Luigi was very consistent and ca that Luigi Alfano gave to myself and my son Jacob English during a very uncertain episode with his 2017 Ford escape. Luigi was very consistent and caring during the process of a third-party warranty issue. He was helpful at keeping us informed, and providing us with needed information and help with the engine replacement and repairs, He also helped with new tires and other repairs that needed to be made. I appreciate Arlington Heights Ford consistent customer service, and help now and in the past. - [ ] Once again, Luigi was very consistent, helpful, and made us feel as though we were alone during a time where the third-party warranty could’ve been very difficult to navigate. Sincerely, Thomas and Jacob English More

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