Mike Warren | Page 8

I love how when I need warranty work or services on my new Escape, Tenvoorde Ford is right there for me. new Escape, Tenvoorde Ford is right there for me. More

by joe.s.baratta Verified Customer Verified Customer

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When I first ordered my truck in 2022 I ordered an XLT with a few options but if the original sales person(long gone) would have talked to me more about the Lariat I would have ordered that instead of buy with a few options but if the original sales person(long gone) would have talked to me more about the Lariat I would have ordered that instead of buying the options extra on the XLT Anyway Scott Harris helped me through getting the XLT and keeping me informed on build date delivery date etc. and Guess what with Scotts help I ordered a Lariat for my next truck 2024 ? maybe 2025 ? Mike More

by mbruemmer123 Verified Customer Verified Customer

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I would give the dealership a zero star if it was available! I ordered a new truck and never received a confirmation from Ford and no contact from the dealership on the status. When the truck fina available! I ordered a new truck and never received a confirmation from Ford and no contact from the dealership on the status. When the truck finally arrived it was damaged from shipping. The windshield was broken and I was told they would expedite a windshield. This took 3-4 weeks to arrive! During the financing process, Mike Warren was focused on was getting me to buy a warranty!!! They neglected to apply my down payment money from ordering my truck. As soon as I realize this I brought this to their attention. Sorry, this may take up to a week to refund your money! Seriously? I get immediate refunds everywhere else! I pick up the truck, which they never inspected and barely cleaned! As I get home, I realize the front right rim is damaged. I send pictures to my salesman( Dan Larsen). No response! I bring the truck back to show them the damage. At first they say it was damaged at the factory and take pictures. I dont hear anything back on the rim, so I stop in to talk to Dan. He states that the service department is blaming me for the damage to the wheel! After a month I press the issue and they say to bring the truck in. I drop off the truck and when I pick up the truck I find out they didnt replace the rim on my brand new truck, they tried to repair it! Which didnt work! ITS A BRAND NEW TRUCK!!! NO REPAIRING, SHOULD BE REPLACED! Then, I am told they will order a new rim for my truck!!! I start to inspect the truck more and find an issue in the wheel well. Factory defect! They inspect and say it needs to go to body shop to inspect further. 2 months later they call and say bring the truck in for the body shop and a new rim! No rental is available and I get a 10 year old truck to use while my brand new truck is in the shop! Oddly enough I seen they have courtesy trucks, but I wasnt given one!? The dealership calls and say the parts are back ordered at the body shop! Why would you not order the parts ahead of time???? You had 2 month to get the parts. I go and get my truck. The new paint has swirl marks in it and needs to be repaired! Brand new paint and it was poorly done! Brand new truck!!! 10 Minutes away I turn on my left blinker and it doesnt work! I immediately call and go back to the dealership. Between the body shop and Tenvoorde service department, they did not do a safety inspection after working on my truck! My blinkers, trailer 7 pin connector, license plate lights were all unplugged from painting the box on the truck! Also, my antenna was missing. Unacceptable! I contact Craig and he begins to blame me for losing the antenna when I picked the truck up from the body shop. I informed him I did not pick up my truck! I have left continual messages with Craig and he never returns my call! I am still waiting for a call from Craig. Craig, for some reason, has no way to rate his service Zero stars More

by Shane Verified Customer Verified Customer

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very good at his job. pleasant to work with. very knowledgeable and respectful to me pleasant to work with. very knowledgeable and respectful to me More

by nwlighting Verified Customer Verified Customer

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While I am still working to resolve some issues that I have encountered on the 2020 F150 that i purchased from Tenvoorde, I have been impressed with both the sales team and the service team. Both departm have encountered on the 2020 F150 that i purchased from Tenvoorde, I have been impressed with both the sales team and the service team. Both departments have followed up affectively and the service department has done a good job of accommodating me throughout the repairs. Maddie Johnson has been a pleasure to work with and is extremely knowledgeable, and friendly. The technicians have been honest and are not overlooking issues that i have brought up which is refre More

by Dan.koziol Verified Customer Verified Customer

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i purchased a used car from your dealership. had very good experience, sale went very well, just needed a bearing noise. taken care of before delivered.., had very good experience, sale went very well, just needed a bearing noise. taken care of before delivered.., More

by tgberning Verified Customer Verified Customer

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Every employee we worked with was a star: knowledgeable, efficient, customer oriented. Our experience (our first ever brand new car) was tailored to us. We got the right amount of information given to us in efficient, customer oriented. Our experience (our first ever brand new car) was tailored to us. We got the right amount of information given to us in manageable steps. Thank you, Tenvoorde. More

by Louiseahinz Verified Customer Verified Customer

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My experience was very good as always, employees are always polite and understanding of my concerns. always polite and understanding of my concerns. More

by bruceevens Verified Customer Verified Customer

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If I were a CEO, I would immediately hire everyone I worked with at Tenvoorde. worked with at Tenvoorde. More

by Louiseahinz Verified Customer Verified Customer

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They were kind, courteous, and helpful everything seem to flow very well would do business again flow very well would do business again More

by dnelson91516 Verified Customer Verified Customer

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