Misty Guerrero

ITEMS STOLLEN AT Service Center. .. Richie was our service advisor.... When we called Richie made no communication or expectations that our car would be with them overnight… or for fo .. Richie was our service advisor.... When we called Richie made no communication or expectations that our car would be with them overnight… or for four days...after my husband and I persistently called to get our car back, which Richie was very hesitant to return our car, upon getting our car back 4 high end sunglasses (and prescription glasses) (Ray Band/gucci) were missing from the center console... also including irreplaceable jewelry. Items were not left out and they were in the center console of the car. Richie is not answering the calls, texts or voice messages....Brittany the manager lacks any sort of empathy. More

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Absolutely disrespectful and terrible customer service. Very unprofessional and no guarantee on service l l. Very unprofessional and no guarantee on service l l. More

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Very good This is the forth car I got from Subaru and have been very happy with all of my purchases I made and very happy with all the service except one proble This is the forth car I got from Subaru and have been very happy with all of my purchases I made and very happy with all the service except one problem I had with the parts manger . More

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Best experience at a car dealership From incredibly helpful and friendly staff to babysitting our dog, free loaner car, and finally, honoring an expired warranty, service was stellar! Ch From incredibly helpful and friendly staff to babysitting our dog, free loaner car, and finally, honoring an expired warranty, service was stellar! Christina, our service manager was with us every step of the way. She and rest of staff contributed to this being my best experience at a car dealership. More

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Beat place to buy a Subaru We came to Reno Lithia Subaru looking to upgrade our Subaru. Troy was very knowledgeable in the difference between my old car and the new 2018. He too We came to Reno Lithia Subaru looking to upgrade our Subaru. Troy was very knowledgeable in the difference between my old car and the new 2018. He took the time to explain the new upgrades. He worked hard to make us a deal that we were happy with. I would recommend Troy Cowan and Reno Lithia Subaru to anyone looking to buy a new or used car. More

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Great car-excellent service. I have owned cars for more than 50 years. The service is the best I have ever experienced. I would recommend anyone to buy a car here because the foll I have owned cars for more than 50 years. The service is the best I have ever experienced. I would recommend anyone to buy a car here because the follow-up service as needed is excellent More

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fast oil change and tire rotation I had to return after leaving the dealership because they did not tighten the oil plate cover and some screws had fallen out prior to getting home. Wh I had to return after leaving the dealership because they did not tighten the oil plate cover and some screws had fallen out prior to getting home. When I got home I noticed a plastic piece hanging from under the car. I called Subaru explained what I had discovered, they requested that I come right back in. I did and they immediately reattached the plate and replaced the missing screws and clips. More

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What a great service experience! I took my Subaru in for servicing and was incredibly impressed by the speed of service, the quality of service, the friendliness of the staff and the I took my Subaru in for servicing and was incredibly impressed by the speed of service, the quality of service, the friendliness of the staff and the ease of check in and check out!!! More

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Quick service My appointment was at 0800 hours. Thankfully, I arrived a few minutes early because the service center is closed and completely torn up due to constru My appointment was at 0800 hours. Thankfully, I arrived a few minutes early because the service center is closed and completely torn up due to construction and updating the building. It would have been nice to receive this knowledge beforehand, but I was directed to the temporary service center. Misty greeted me and wrote up the paperwork and advised me it would be about an hour and a half wait. She was right on the money for length of time. She is, by far, the most pleasant, knowledgeable, and helpful person working in that area. More

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Awesome Great service. They were doing construction in their shop but still managed to give great service in the temporary shop. I was only there for about an Great service. They were doing construction in their shop but still managed to give great service in the temporary shop. I was only there for about an hour despite all the cars they had on the line. More

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