Misty Osborne | Page 4

Kia Regal dealership is a very friendly place always willing to help make your experience easier. They are very caring. They do excellent work, and they want to make sure that the car is safe on the willing to help make your experience easier. They are very caring. They do excellent work, and they want to make sure that the car is safe on the road. And they provide coffee and popcorn while we are waiting on the car. They are very pleasant people to deal with. I would highly recommend anyone to go and get their car serviced at Kia/Regal dealership. They wer very pleasant. More

by KASANDRABELL490 Verified Customer Verified Customer

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Rude and distasteful comments by driver. Would not recommend. I'd rather uber or walk home then to match disrespect of someone less than. Would not recommend. I'd rather uber or walk home then to match disrespect of someone less than. More

by Murrias.vanessa0 Verified Customer Verified Customer

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Very good dealer. Alex and everyone the help me where awesome We got the car we wanted Thank you Alex and everyone the help me where awesome We got the car we wanted Thank you More

by maybellinegarcia10 Verified Customer Verified Customer

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I scheduled service for 2/13, the dealership canceled and said next available appointment was a week out. I never rescheduled and went to a different dealership. (Strike 1) 3/10 I took it in for a leaking t said next available appointment was a week out. I never rescheduled and went to a different dealership. (Strike 1) 3/10 I took it in for a leaking tire, was told nail in the sidewall but it's covered with my tire package. Dont have the tire so take your vehicle home with the bad tire and come in the next afternoon and we will fix it. Advisor was Misty who was awesome, tech was Jose Melendez. Almost immediately I started getting strong vibration at 65-70. Took it in 4/17 9:30am to be looked at. Advisor was Andrew Carr, said to give him an hour, hour and a half. 1045 he said they are trying to balance the tire, would be 45 mins max. 1pm I go to service, different advisor looks it up and calls tech Abraham Torres who says the tire is bad. 1:30 Andrew walks over, says all is done, nothing wrong with the tire as nothing is noted but the balance was all done and perfect now other than needing an alignment. It's barely been 8 months and I need one already? Didn't provide any details beyond that or any paperwork. Makes me wonder if I dont need it because of a poorly balanced tire. I leave the dealership and get on the Polk parkway, get up to 65 and sure enough- vibration is exactly the same. Called the dealership at 1:33 Andrew was not available, left a message for a callback with receptionist. 2:02 I call and am transferred to Andrews voicemail, left a message for callback. 2:30 I call and request the service manager. I am told there are two but both are unavailable, took down my info for a callback. It is now 4pm and apparently nobody knows how to use a telephone. (It's not rocket science) I still have the exact same problem and wasted 4 hours, cant get help and I feel I need to find a new dealership who hopefully knows what they are doing. More

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Excellent as usual. Very helpful and understanding.. Misty always go above and beyond to help Very helpful and understanding.. Misty always go above and beyond to help More

by Ericalrosado Verified Customer Verified Customer

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I paid for what they said would fix my car. I have taken it back at least 3 times for the same problem but the problem is still not fixed. I do not have faith that your company can fix my car!! I have taken it back at least 3 times for the same problem but the problem is still not fixed. I do not have faith that your company can fix my car!!! More

by cornamae Verified Customer Verified Customer

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Very happy. Everyone is very helpful and nice I really liked my K4 but my K5 is much more comfortable to drive and my Salesman Pablo is great Everyone is very helpful and nice I really liked my K4 but my K5 is much more comfortable to drive and my Salesman Pablo is great More

by csmiller590 Verified Customer Verified Customer

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Visit had fast service and woman that worked with me was great. She went over and beyond to help me. great. She went over and beyond to help me. More

by davenewalker22 Verified Customer Verified Customer

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Misty has always gone above and beyond. She is so accommodating and makes sure every question is answered and every need is met. She is so accommodating and makes sure every question is answered and every need is met. More

by SEEKYOU333 Verified Customer Verified Customer

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Very friendly and precise with the work that needed to be done. Thank you all!!! done. Thank you all!!! More

by maldonado4266 Verified Customer Verified Customer

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