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Misty Osborne

Overview Reviews (942)

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Misty Osborne

Misty Osborne | Page 4

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8

942 Reviews

Overview Reviews (942)

4.8

942 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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942 Reviews of Misty Osborne

June 27, 2026

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Employee Rating

Very quick service and Misty was SO kind! !! Will go back to her :) Amazing !! Will go back to her :) Amazing More

by dcarra05

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Jun 27, 2026 -

Regal Kia Lakeland responded

It’s great to hear that Misty’s kindness and our quick turnaround made your Kia Forte service so positive. We look forward to welcoming you back and having Misty assist you again.

June 05, 2026

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Employee Rating

I was very pleased with the man who took my keys, those who performed the oil change, and thoe one who kept me updated with how my Soul was being processed. who performed the oil change, and thoe one who kept me updated with how my Soul was being processed. More

by cqinfla

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Mahr, Justin Callahan , Jonathan Benitez

Jun 05, 2026 -

Regal Kia Lakeland responded

Thank you for sharing your experience. We’re delighted our service team handled your Soul’s oil change smoothly and kept you updated throughout. We look forward to helping you again when you need us.

June 05, 2026

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Employee Rating

Misty communicated to me well with the issue we were having with my K5. She did an amazing job and kind. having with my K5. She did an amazing job and kind. More

by schatzmichele

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Jun 05, 2026 -

Regal Kia Lakeland responded

Thank you for highlighting Misty’s clear communication and kindness while handling your Kia K5’s issue. We’re glad she could help you. Reach out anytime if we can assist further.

June 05, 2026

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Employee Rating

Everything was easy outstanding caring and I will continue to be a valued customer at regal kia continue to be a valued customer at regal kia More

by rhettsteward50

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lisa Bigelow

Jun 05, 2026 -

Regal Kia Lakeland responded

It’s wonderful to hear that your Kia Telluride service was seamless and caring. Misty was happy to help. We look forward to your next visit.

June 03, 2026

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Employee Rating

I had an excellent experience from start to finish. A special thank you to Misty for her outstanding customer service. She was friendly, knowledgeable, and kept me informed throughout the entire proces A special thank you to Misty for her outstanding customer service. She was friendly, knowledgeable, and kept me informed throughout the entire process. Misty made everything easy and stress-free. More

by kalab.wilson

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 03, 2026 -

Regal Kia Lakeland responded

Kalab, thank you for sharing your experience with Misty and the team! We appreciate your support, and look forward to seeing you back to Regal Kia down the road. Safe travels!

June 02, 2026

Dealership Rating

Employee Rating

Amazing It we a good experience It was OK good customer service great experience nice people service great experience nice people More

by abuggy4586

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Jun 02, 2026 -

Regal Kia Lakeland responded

We’re glad you enjoyed your Kia Sorento service. Misty and our team appreciate your kind words and look forward to helping you in the future.

June 02, 2026

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Employee Rating

Misty is very knowledgeable of the cars that come through. She always has a wonderful personality through. She always has a wonderful personality More

by Shannon Steward

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Jun 02, 2026 -

Regal Kia Lakeland responded

We appreciate your five-star rating and are glad Misty’s expertise and warm approach enhanced your Kia Telluride service experience. Her familiarity with Kia vehicles helps us address every detail with confidence. We look forward to supporting your next service visit.

May 28, 2026

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The service and Customer service is the worst. Don’t trusts when say the estar tu Is per 10 years or 100,000 miles is false. Don’t trusts when say the estar tu Is per 10 years or 100,000 miles is false. More

by BARBARAAREVALO998000

Verified Customer

Service Price Transparency

Workmanship

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Service Communication

Recommend Dealer

Other Employees Tagged: Jeremy Mahr, Justin Callahan , Jonathan Benitez

Jun 01, 2026 -

Regal Kia Lakeland responded

Barbara, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please reach out to us at your convenience. Thank you, Service Lane Manager Felix Mendez 863-333-4656.

May 21, 2026

Dealership Rating

Employee Rating

Very friendly and knowledgeable. Always communicating with me on the status of my vehicle. Offered me a car wash Always communicating with me on the status of my vehicle. Offered me a car wash More

by kymbrat75

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 21, 2026 -

Regal Kia Lakeland responded

We’re pleased Misty and our team were friendly, knowledgeable, and kept you updated on your Kia Sportage Hybrid. It was our pleasure to include a car wash with your service. Please reach out if we can assist you further.

May 21, 2026

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Employee Rating

She very sweet great customer service thank you Misty Osborne Thank You so much Misty Osborne Osborne Thank You so much Misty Osborne More

by Bernell18

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

May 21, 2026 -

Regal Kia Lakeland responded

Thank you.

May 22, 2026 -

Regal Kia Lakeland responded

We appreciate your shoutout to Misty at Regal Kia. See you next time. Safe travels!

May 21, 2026 -

Bernell18 responded

Thx for the service and support Misty.