Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
712 Reviews
4.8

712 Reviews

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712 Reviews of Misty Osborne

June 11, 2025

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Employee Rating

They are an awesome team and always go above and beyond to try and resolve my issues. Thank you! More

by nicholetownsend152
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

June 11, 2025

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Straightforward friendly service. Nice people. Consistent and good communication during service visit. I always come back here. More

by JC Lakeland
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Mahr

Jun 11, 2025

Regal Kia Lakeland responded

We're delighted to hear that you consistently enjoy the straightforward and friendly service at Regal Kia. Thank you for your continued trust in us, and we look forward to serving you again!

June 11, 2025

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Employee Rating

The wait time with an appointment was way too long. Had car there on time and 2 hours fo an oil change doesn't fly More

by LAKEMARY412
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

June 11, 2025

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Employee Rating

Misty was absolutely amazing and you could tell she ran that desk. Thank you for your help! More

by d.overkleeft1
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Recommend Dealer
Yes

June 10, 2025

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Misty was so very pleasant to work with. She explained the process thoroughly and went over any recommendations after my service was over. My service took some time but I was well aware of t More

by jennie.miler
Service Price Transparency
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Recommend Dealer
Yes
Jun 11, 2025

Regal Kia Lakeland responded

Jennie, we're delighted to hear that Misty provided such a pleasant experience at Regal Kia. Thank you for your recommendation and understanding about the service time!

June 07, 2025

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My oil change took three and a half hours. The staff were kind and welcoming though. More

by armoran07
Service Price Transparency
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Service Communication
Recommend Dealer
No
Jun 09, 2025

Regal Kia Lakeland responded

Thank you for your feedback. We’re glad to hear that our staff made you feel welcome during your visit. We sincerely apologize for the extended wait time for your oil change — that’s certainly not the experience we aim to provide. Your comments help us improve, and we’re actively working on streamlining our service times. We appreciate your patience and hope to serve you more efficiently next time.

June 07, 2025

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Employee Rating

Very personable and professional young man he has a wealth of knowledge and he makes sure the customer is satisfied More

by sebastianchatman10
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 09, 2025

Regal Kia Lakeland responded

Thank you for your kind words, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

June 06, 2025

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I got my truck from Regal kia and I love it. Everyone there at Regal is very nice and always helpful they do a great job. More

by John
Service Price Transparency
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Recommend Dealer
Yes
Jun 06, 2025

Regal Kia Lakeland responded

John, we're delighted to hear you're loving your truck and had a great experience with our team at Regal Kia. Thank you for the kind words!

June 06, 2025

Dealership Rating
Employee Rating

Misty helped me understand what was being done. She was patient and very professional. She deserves a raise. More

by black1919sox
Service Price Transparency
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Recommend Dealer
Yes
Jun 09, 2025

Regal Kia Lakeland responded

We're happy to see that you had a 5-Star experience at Regal. Thanks for sharing.

June 06, 2025

Dealership Rating
Employee Rating

The dealership was clean and comfortable in the waiting room . Coffee, water and juice and snacks were available. More

by darlenetabla4141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Benitez

Jun 09, 2025

Regal Kia Lakeland responded

Thank you so much for your positive rating for your recent visit to Regal.

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