Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
787 Reviews
4.8

787 Reviews

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787 Reviews of Misty Osborne

October 10, 2025

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Employee Rating

Pleasant people, comfortable waiting area, affordable prices. Will be back next time I need service. More

by gailggreen
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

October 08, 2025

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Employee Rating

Regal KIA service dept is the best. My service advisor Misty was amazing, friendly and professional. More

by markydoo
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Soloj

Oct 08, 2025

Regal Kia Lakeland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 05, 2025

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Employee Rating

Great service, quick and efficient, good refreshments while waiting, friendly, professional, costs are outrages on some services. More

by mgoodin74
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 05, 2025

Regal Kia Lakeland responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 05, 2025

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Don't know if car was checked or not. Got in @ 10 or so, had to leave to get granddaughter from school. Misty is such a blessing to the dealership. I plan to bring car back, leave it and More

by nokiaemail0
Recommend Dealer
No

Other Employees Tagged: Misty Osborne

Oct 06, 2025

Regal Kia Lakeland responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Thank you, Jeff Soloj - Service Manager - (239) 206-2854

October 03, 2025

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Employee Rating

Very happy with my Kia Sportage and the entire service department at Regal Kia. ?? More

by rgscall
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Oct 03, 2025

Regal Kia Lakeland responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 02, 2025

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Employee Rating

They are not loyal with their offers. They tell you what you want to hear during the transaction than you are on your own. More

by Disappointed
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Who does the washing of the vehicles

Oct 02, 2025

Regal Kia Lakeland responded

We're sorry to hear about your experience and appreciate you sharing your feedback. It's never our intention to mislead or leave anyone feeling unsupported after a transaction. We take concerns like yours seriously and would like the opportunity to better understand what happened. Thank you, Jeff Soloj - Service Manager - (239) 206-2854

October 02, 2025

Dealership Rating
Employee Rating

Misty is amazing! Misty is the start of the show over there. Lucky to work with her. More

by rarlynn
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Oct 02, 2025

Regal Kia Lakeland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Regal Kia Lakeland. We look forward to having you as one of our valued customers for many more years to come!

October 02, 2025

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Precise and quick while working on the car. Reasonable with prices and helpful understanding what is wrong. More

by KNBailey22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jorge Benitez

Oct 02, 2025

Regal Kia Lakeland responded

Thank you for trusting Regal Kia!

October 01, 2025

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Employee Rating

Women’s bathroom was nasty, especially when you have to wait on your car. Service department was good. More

by lmahoney23
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 01, 2025

Regal Kia Lakeland responded

Thank you for your feedback. We're glad to hear you had a good experience with our service department. However, we sincerely apologize for the condition of the women's restroom during your visit. That’s not the standard we aim to uphold, and we appreciate you bringing it to our attention.

October 01, 2025

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Employee Rating

Misty was great to work with. I was asked twice if I’ve ever been there before. Yes, I purchased my vehicle brand new at that dealership three years ago. Would be nice to be re More

by no26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2025

Regal Kia Lakeland responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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