Mo Attia

Desert Lexus is a fantastic dealership with great inventory, professional staff, and awesome customer service. I have gotten three vehicles over the last nine years and look forward to the continued inventory, professional staff, and awesome customer service. I have gotten three vehicles over the last nine years and look forward to the continued awesome relationships. More

Report | Print

A complete turnaround! We leased a UX seven years ago from the old location and although all went well during the lease, we wound up selling it and making a profit during We leased a UX seven years ago from the old location and although all went well during the lease, we wound up selling it and making a profit during the Covid shortage. Lexus at that time didn’t have an all electric vehicle so we switched to Hyundai/Genesis. What a difference seven years makes! Lexus is now located on highway 111 in a new massive structure. Sales, Service, Delivery, Lot areas are beautiful! Clean! Organized! You are greeted with a pleasant “How may I direct you to the proper agent?” , … or “Is there a way I can make your visit more pleasant?” No worriers of being mobbed by three or four staff members trying to make a sale. Sales staff are dressed comfortable, yet professional. Managers are presented in business attire. Service staff are designated in uniforms or identifying attire. ALL, and I mean ALL, greeted or acknowledged me with a smile, a nod, a hello, so I never felt ignored. Axel Perez and Bryan Sanchez were my sales staff. There were two because I was in a rush and only wanted to see and sit in the RZ350e. (I had already done research from several sources and narrowed down to Cadillac Optiq, Genesis GV60, and TheRZ350e.). Cadillac had a lot of goodies but dealership and reliability is sketchy. Genesis I already have and the new one has fewer standard options for more money and seat/steering gauges always seem uncomfortable to me. Soooo….Two days later I came back for a test drive, and original salesman was off, Axel allowed me to familiarize myself physically with the RZ, drove 2 miles, detailed answers and demonstrations in a shaded area. No pressure. It was always about making a perfect fit! Range or speed?… range. Sunroof no sunroof?… no. Color, price, etc? AND-THERE IT WAS! Now it’s time for finance. Lease, Finance, Buy? Great bonus specials. 3000 lease, 4500 0% finance. 6000 buy. 1000 military bonus. Greg Dominguez and Sean Marchese showed pros and cons. I chose lease. (It all depends on your needs, wants, and abilities.) Mo Attia gladly showed numbers and went over contract in finance office while turning chatter into laughter. Mindy Menjivar (Floor Manager) Delivered my vehicle, since Axel was helping another Lexus delivery, and she was both thorough and delightful. Service had detailed interior and exterior perfectly. The Ether Silver-Blue color is spectacular! Setting up Wi-Fi, app, users, etc. took about half an hour and it was well worth the time. So, there it is. I came prepared, I knew what I wanted, I was willing to listen. My Two experiences with Shottenkirk Desert Lexus. First time was very good. Second time was Great! More

Report | Print

Salespeople were great, service department very disappointing, as usual, I regret buying here, never again disappointing, as usual, I regret buying here, never again More

Report | Print

Gabriel was an excellent salesperson and provided great customer service. Sales Manager was also excellent and even your Finance person Mo was great. customer service. Sales Manager was also excellent and even your Finance person Mo was great. More

Report | Print

I recently purchased a 2023 Lexus RX 350, and I couldn’t be happier with my experience! From start to finish, the team at Lexus made the entire process easy, enjoyable, and stress-free. Everyone was prof be happier with my experience! From start to finish, the team at Lexus made the entire process easy, enjoyable, and stress-free. Everyone was professional, friendly, and knowledgeable. They took the time to answer all of my questions and made sure I felt comfortable and confident with my purchase. The customer service was truly exceptional, and I never felt pressured at any point. I absolutely love my RX 350—it is beautiful, comfortable, and drives like a dream. Purchasing this vehicle has been one of the best car-buying experiences I’ve ever had. Thank you to the entire Lexus team for your outstanding service and for helping me find the perfect vehicle. I highly recommend this dealership to anyone looking for a luxury vehicle and a first-class customer experience! More

Report | Print

Excellent service and accommodation and attitude Recommend the wonderful car Appreciate the price and trade in value and loan attitude Recommend the wonderful car Appreciate the price and trade in value and loan More

Report | Print

From beginning to end, smooth, transparent and easy. Team was friendly and helpful when I walked onto the lot. Team was friendly and helpful when I walked onto the lot. More

Report | Print

Fast and easy. In and out in no time. Thanks Greg Dominguez and the rest of the staff that help out In and out in no time. Thanks Greg Dominguez and the rest of the staff that help out More

Report | Print

The least stressful car purchase EVER! Thank you to Axel. He was Amazing. I would recommend your dealership. Thank you to Axel. He was Amazing. I would recommend your dealership. More

Report | Print

Our buying experience Saturday evening was REFRESHINGLY easy! Mindy was knowledgeable, and familiar with our vehicle. She and Nader were warm and absolutely did not pressure us at all. Mo made all of the s easy! Mindy was knowledgeable, and familiar with our vehicle. She and Nader were warm and absolutely did not pressure us at all. Mo made all of the signing of paperwork a breeze. I was actually in tears upon leaving because it was such a positive buying experience of our "new" preowned Toyota RAV4. Even though we drove 88 miles from Huntington Beach to test drive (then actually purchase) our new-to-us SUV, I would ABSOLUTELY consider returning to Shottenkirk Desert Lexus in the future! 5 out of 5 Stars! ⭐️⭐️⭐️⭐️⭐️ More

Report | Print