Moe Adballah

Came in inquiring about an incentive advertised on their site regarding a low APR plus $5,000. We were told that it was a mistake and that Ford put that on their site unknowingly and that they could not an site regarding a low APR plus $5,000. We were told that it was a mistake and that Ford put that on their site unknowingly and that they could not and would not honor it. Instead, the finance manager aggressively pushed a sale, discussing money, asking questions regarding finances all out in the open while other customers and employees stood by. When I told him I did not feel comfortable buying from a finance manager who has no idea what is on their site, he told me several times that I was "angry" and "emotional." He continued with his high pressure sales techniques and proceeded to make it sound like the deceit and then willingness to nonchalantly state the incentives listed were a mistake, were not an issue. When I contacted the manager about the treatment we received at the dealership, I received a reply from another employee that was riddled with typos and grammar mistakes that further showed the lack of respect they hold for customers. Had I at least received a serious reply, I may have considered the dealership shared some sort of respect for customers. My suggestion would be to call ahead and confirm validity of any advertised incentive this location posts, to save yourself time and the headache. More

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DISHONEST DEALER AND STAFF DO NOT purchase a vehicle from this dealership. They do not provide the correct paperwork to get a legal title. After 106 days, I do not have the needed legal paperwork in han from this dealership. They do not provide the correct paperwork to get a legal title. After 106 days, I do not have the needed legal paperwork in hand to register and title my vehicle. They do not take any accountability for their mistakes and do not communicate the status of issues. TERRIBLE CUSTOMER SERVICE and treatment of veteran and cash customer. No consideration for their mistake in loss of use of your vehicle and or wages to take off work and go to the DMV multiple times for them to argue with them about the incorrect paperwork. More

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I have nothing but great things to say about Fair Oaks Ford! Top notch service! Ford! Top notch service! More

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We received exceptional service at Fair Oaks Ford when we purchased our Expedition. I would highly recommend this dealership and the employees such as Dean and Moe that we worked with! purchased our Expedition. I would highly recommend this dealership and the employees such as Dean and Moe that we worked with! More

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Easy and courteous to deal with. Larry came in a little early to meet us as we had driven from SE Indiana and stayed over night to get the car we wanted and Fair Oaks had. Met us at Larry came in a little early to meet us as we had driven from SE Indiana and stayed over night to get the car we wanted and Fair Oaks had. Met us at the door and introduced us to the Lincoln Specialist Robert Schmaltz who basically took over from there and did a thorough job of going over the car's features and helped us through paperwork. I didn't like their trade in offer so Larry came and we easily negotiated a more reasonable offer (same cash offer as Carvana had offered but saved that much sales tax). More

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Thank you, Niko, for helping me secure an awesome car and deal! Thank you to the General Manager, Jeremy, and the team for assisting me on my first big car purchase! Thank you! Thank you! I will definitely b deal! Thank you to the General Manager, Jeremy, and the team for assisting me on my first big car purchase! Thank you! Thank you! I will definitely be back and spread the word ’ -Trischa. More

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I stopped by the dealership to check out a new Lincoln Aviator. Jose is a super nice guy, was very helpful with the tech in the vehicle, and even took the time to help me find different interior color opt Aviator. Jose is a super nice guy, was very helpful with the tech in the vehicle, and even took the time to help me find different interior color options in the back lot. If I buy a Lincoln or Ford product I will be back to deal with Jose. Thanks for the help Jose! More

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They were willing to take their time and work with the customer to reach satisfaction customer to reach satisfaction More

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castelan is grate customer service and a grate sales kind and verry friendly passional for his work and verry friendly passional for his work More

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was good and fine when i came in could wash my car when I go for service go for service More

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