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Mona Crooks
1,338 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,338 Reviews
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1338 Reviews of Mona Crooks
March 03, 2017
Leasing 2017 ford escape I have leased many cars and trucks from klaben ford and the leasing process just gets better each time.I would recommend klaben ford to anyone who is I have leased many cars and trucks from klaben ford and the leasing process just gets better each time.I would recommend klaben ford to anyone who is looking to lease or buy a new or used car.my salesman is extremely good at his job and he makes it easy on the customer. Loel McKee More
by Loel McKee
Other Employees Tagged: Mike Cooney
March 03, 2017
Very fast and very friendly This was my first time at this Ford dealership and service center. I had an oil change, tire rotation and all fluids and filters checked. They were This was my first time at this Ford dealership and service center. I had an oil change, tire rotation and all fluids and filters checked. They were done in 30 mins! I was amazed! They were also very friendly and accommodating. Will definitely go back. More
by Minbug22
Verified CustomerFebruary 28, 2017
Always the best,never disappointe . I've been a loyal Service customer for over five years ,and they've taken very good care of me .number one in product number one and Service . I've been a loyal Service customer for over five years ,and they've taken very good care of me .number one in product number one and Service . More
by dbatten1
Other Employees Tagged: Chris Moldas, Roscoe Woodberry, Mike Brandvold, Joe French , Don Batten, Ty Davis, Eric Dyer, Matt Hryb, Dave Mott, Daniel Peters, Kyle Sott, Duane Taylor, Anthony Wilson
February 28, 2017
Great customer service Very informative about what was going on with my vehicle. Excellent price with a rebate included. Tom Alcorn is great about letting you know up front Very informative about what was going on with my vehicle. Excellent price with a rebate included. Tom Alcorn is great about letting you know up front prices and what is included. Extremely knowledgeable. Very happy service More
by countrygirlmelissa
Other Employees Tagged: Tom Alcorn
February 27, 2017
Great Customer Service It was a good experience. The service team was friendly and extremely helpful. I drove a Ford Edge as a rental and I think I found my next vehicle pur It was a good experience. The service team was friendly and extremely helpful. I drove a Ford Edge as a rental and I think I found my next vehicle purchase from Klaben. More
by vonda
Other Employees Tagged: Kyle Sott
February 20, 2017
Repair under warranty They were able to schedule around my schedule. I also got a rental through them and had no problems. We picked our car up after hours and some of the They were able to schedule around my schedule. I also got a rental through them and had no problems. We picked our car up after hours and some of the guys from the shop were in the parking lot talking (off the clock). Asked if we needed anything and we said no thank you. Then my car had the plastic on the seat still. The one gentleman put his lunch bag down and came over and took it from me and threw it away and apologized. We didn't mind but were surprised and impressed these gentlemen went out of their way even though they didn't have to. Just shows the care and its greatly appreciated. More
by RUSS_HOWARD1974
February 18, 2017
Great service! I had a great service experience! Mona provided great customer service/communication! My vehicle was ready when promised and the work completed was I had a great service experience! Mona provided great customer service/communication! My vehicle was ready when promised and the work completed was explained and documented. I wouldn't go anywhere but Klaben to service my truck! More
by KCKLABEN1
February 18, 2017
Going the Extra Mile I was having a car serviced and went over to the sales department to get some information on new vehicles as my lease was going to be up soon. I was I was having a car serviced and went over to the sales department to get some information on new vehicles as my lease was going to be up soon. I was not even thinking about purchasing a new car that day. Matt Moyers meet me at the door and wanted to show me the cars I had picked up books for. I have health problems and was not sure if I would even be able to get out of the cars I was looking at. He took me around and showed me the cars. Then talked to me about my current lease and told me it would be a great time to change with the rebates and incentives I would be able to get a great deal he was right. During the purchase process a Klaben employee went over and brought my car over from the service department. Matt Moyers went the extra mile for me with the purchase of my new Ford Fusion. I have limited space in my garage when we discovered that the Fusion was 1/2 a foot longer than the current vehicle I was driving Matt had me drive the car to my home to make sure it would fit. Even helped me move things around till I had enough room. This is not my families first purchase from Klaben. This is the first purchase using Matt as my salesperson, but he made the process easy and his willingness to make sure everything was perfect, even it fitting into my garage made it easier for me the complete my purchase. My family will be using Matt for future purchases. More
by lhager
Other Employees Tagged: Richard Klaben, Christine Klaben , Matt Moyers
February 14, 2017
Quick service My MKC had previously been serviced for a bad part and my lights were not working properly. A service tech was called by Mona who listened to my prob My MKC had previously been serviced for a bad part and my lights were not working properly. A service tech was called by Mona who listened to my problem and solved it in just a few minutes, drove us around parking lot to be sure everything was fixed and I was on my way home in 10 minutes. More
by Lincoln1234
February 13, 2017
Great people Mona and others in the service center have been understanding, helpful, and patient. The issue is sporadic but until a permanent fix comes from Ford, Mona and others in the service center have been understanding, helpful, and patient. The issue is sporadic but until a permanent fix comes from Ford, they have come up with temporary solution that seems to be working just fine ! I am a long time customer, and I'm very pleased and comfortable with the sales and service departments!!! More
by IMSANDYZ
Other Employees Tagged: Dave Mott
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