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Mona Crooks
1,309 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 3 mos
Industry Experience
34 yrs, 3 mos
Specialties & Trainings
Master Certified Service Advisor
1,309 Reviews
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1309 Reviews of Mona Crooks
July 19, 2016
No One Does It Better There is absolutely no down side to making Klaben your permanent home for all your auto needs - from purchase to service. Having dealt with numerous There is absolutely no down side to making Klaben your permanent home for all your auto needs - from purchase to service. Having dealt with numerous other Dealerships for multiple brands I can honestly and proudly say that Klaben is the best in all aspects. Doug Carter will help you get the car and deal you want and everyone in the Service department will happily take over from there. Anthony Wilson was the latest Service Advisor I have dealt with - and he was very helpful and respectful - but so have every other Sales Advisor I have dealt with. Kyle, the young gentleman who first greets you when you pull into the Service Department is a true delight. Helpful, extremely respectful to your needs and seems to have a better understanding of how to treat customers - not the indifference seen in too many in today's society. Purchase Klaben's "Loyalty Link Plus" and you will only see more focus on your needs - especially in regards to costs. You are truly seen as a person and not just a customer. More
by marf2007
Verified CustomerOther Employees Tagged: Doug Carter, Eric Dyer, Anthony Wilson, Kyle
July 18, 2016
the works I took my husbands car in for the works package, they also noticed he needed new windshield wipers. They asked if I wanted them replaced, so I had the I took my husbands car in for the works package, they also noticed he needed new windshield wipers. They asked if I wanted them replaced, so I had them do that also. Washed his car and had it done in less than an hour. Service advisor,Mona Crooks took very goodcare of everything. Thanks More
by nancy415
July 16, 2016
fast and pleasant Pleasant is not a word often associated with car repair but Klaben takes care of you while you wait. A clean and comfortable place to wait with bever Pleasant is not a word often associated with car repair but Klaben takes care of you while you wait. A clean and comfortable place to wait with beverages, a television to watch or free wi-fi with computers for guest usage. It makes the time you wait for them to take professional care of your vehicle pass quickly. More
by VB152001
July 13, 2016
Friendly no pressure! I just purchased my third Ford at Klaben. The service department is great, never had any problems. Car shopping can be very stressful when you have a I just purchased my third Ford at Klaben. The service department is great, never had any problems. Car shopping can be very stressful when you have a salesman pressuring you to buy. I don't tolerate this kind of behavior. My sales person is Mike Cooney. He is always friendly, never pushy, and always able to answer any questions.. He is patient explaining how things work. He is just so helpful and even took the time to sync my phone and explain it to me. More
by DJWMS7580
Other Employees Tagged: Mike Brandvold , Mike Cooney
July 11, 2016
Not very pleased. I had two appointments for two vehicles on the same day. My Expedition was scheduled for an oil change/tire rotation. Once again, it was a 4 hour proc I had two appointments for two vehicles on the same day. My Expedition was scheduled for an oil change/tire rotation. Once again, it was a 4 hour process. Thats puzzling. I then dropped off my MKS for warranty work for a front parking sensor. When I finally received an update, at the end of the day, I was informed the sensor was ordered, needed to be painted and would be installed the following day. I needed the car my noon and informed the service rep of this. I didn't hear ANYTHING the following day. I called at 3:30pm and left a voicemail message. No return call. I called again at 5:15pm and was connected to another service rep. He didn't know the status of the MKS, said it was finally pulled up front and I could pick it up. I did pick up the car. I had NO rental car, which I am entitled to and for some reason my car was driven 2 miles while at the garage. I am not upset with Mona Crooks, my service rep. I AM tired of the POOR service of the technicians. Also, the lack of communication from the service department to the customer is ridiculous. More
by HAIRGUY935
July 01, 2016
Emergency power loss My car suddenly had no power and once at Klaben's. they found the problem quickly found the problem to be the throttle body needed to be replace. The My car suddenly had no power and once at Klaben's. they found the problem quickly found the problem to be the throttle body needed to be replace. The repair was completed and my extended warranty covered the repair. More
by Escape
June 30, 2016
Great Service Area I just went in for a routine oil change and again was pleased with the service and thoroughness of the staff. From the time it was checked in until i I just went in for a routine oil change and again was pleased with the service and thoroughness of the staff. From the time it was checked in until it was checked out the staff showed complete knowledge and professionalism. In the event I happen to forget, they will always remind me if Ford is offering any special pricing deals for the service I am there for. It is much appreciated! More
by seikelbe
Other Employees Tagged: Tex Welch
June 27, 2016
First service on my new Edge Have been dealing with Klaben for new cars and service for 30 plus years. The service department has been thorough and easy to deal with over the year Have been dealing with Klaben for new cars and service for 30 plus years. The service department has been thorough and easy to deal with over the years. Automation and faster service and less wait time has improved over the years and the customer lounge makes the little wait easier to take. The service advisers are ready to work with you as soon as you pull into the service area and proceed to take all the cars vitals. I like it as it reminds me of going to the doctor where all the vitals are taken before you see the doctor and in this case Mona the service adviser. She is great and can check in and write up the prescription on the service required in minutes and I am off to the lounge for coffee and a cookie. I just wouldn't trust my cars to anyone else More
by rhk2112
Other Employees Tagged: Kenny King, Tom Nicodemus
June 23, 2016
Experience Great experience. Mona is very customer conscious. She is always friendly, professional and helpful. Also makes sure our charges are correct. Great experience. Mona is very customer conscious. She is always friendly, professional and helpful. Also makes sure our charges are correct. More
by BARBFLYNN41247
June 22, 2016
Service Always great service, from going so many times, a lot of people know me by name, a pleasure to go there for my service. They take very good care of my Always great service, from going so many times, a lot of people know me by name, a pleasure to go there for my service. They take very good care of my car, and will wash it before returning it to me. Thanks Mona More
by nancy415
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