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Mona Crooks
1,309 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 3 mos
Industry Experience
34 yrs, 3 mos
Specialties & Trainings
Master Certified Service Advisor
1,309 Reviews
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1309 Reviews of Mona Crooks
June 22, 2016
Outstanding customer service department. From the initial intake for service to the personal assistance I received ( walking with the aid of a cane) to the placing my car at the door (it was From the initial intake for service to the personal assistance I received ( walking with the aid of a cane) to the placing my car at the door (it was raining) I can only say what an outstanding experience I had. Great service personnel. More
by ACS7
Verified CustomerOther Employees Tagged: Kim Wolfram , Tex Welch
June 18, 2016
Klaben Review My service advisor, Mona, is awesome. I can always get an appointment when I need to and she always keeps me advised of what is needed. Billy, who dr My service advisor, Mona, is awesome. I can always get an appointment when I need to and she always keeps me advised of what is needed. Billy, who drives me to work and picks me up is a really nice guy. More
by pcgansel
Other Employees Tagged: Billy
June 13, 2016
Great service The best service in the state. Great people to work with. Andy B - is also one of the best and wonderful person involved in the enter dealership. The best service in the state. Great people to work with. Andy B - is also one of the best and wonderful person involved in the enter dealership. More
by DJHSTOW
Other Employees Tagged: Terry Baughman, Joe Bellian
May 31, 2016
Why I keep coming back! I have been purchasing and had vehicles serviced from Klaben for more than 15+ years. Great customer service on the sales side and post sale, service I have been purchasing and had vehicles serviced from Klaben for more than 15+ years. Great customer service on the sales side and post sale, service side. Jeff Tetreault is my go to guy that makes purchasing a vehicle a no pressure experience for my self, friends and family that I send his way (and who have nothing but rave reviews about Klaben and Jeff). Jeff always makes sure that we get the vehicle we want...did I mention how easy the entire process was and how polite and patient "JT" is? He will go over the vehicle features,explaining any features in detail if you have any questions. I always get reminder cards about service deals and even got a personal phone call to wish me a happy birthday...that's how connected this team is. On the service side, you cant beat the customer service you get from the service team. I've dealt with most of the team over the years and witnessed that other customers get the same courteous experience....Klaben should be proud of their entire staff, and that's why I continue to come back! More
by DCE
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram , Eric Dyer, Kenny King, Jeff Tetreault
May 30, 2016
Incredible staff!!!! Incredible service department with employees that go above and beyond! Fast and friendly! Always a very clean and professional environment! Highly rec Incredible service department with employees that go above and beyond! Fast and friendly! Always a very clean and professional environment! Highly recommended for any kind of service you may need!! More
by EMERYRODWALSKI
May 29, 2016
Service work Mona has always been my service person. She understands my busy work schedule and get me in and out in quick time. Many times we drop the vehicle off Mona has always been my service person. She understands my busy work schedule and get me in and out in quick time. Many times we drop the vehicle off are on our way to work in less then 10 minutes More
by PORTAGETILE
May 25, 2016
Updates I will not go to any other dealership for service to my vehicle. Service is very fast and done right the first time. Highly recommended for anyone to I will not go to any other dealership for service to my vehicle. Service is very fast and done right the first time. Highly recommended for anyone to go here. More
by KLP1617
Other Employees Tagged: Tom Alcorn
May 24, 2016
Oil Change, Tire Rotation and Wiper Motor Fixed As always, fantastic service and great communication received from the service department at Klaben! It's so convenient to drop my car of the night be As always, fantastic service and great communication received from the service department at Klaben! It's so convenient to drop my car of the night before and then Mona calls me when it's finished and ready for pick up! More
by ALW15
Other Employees Tagged: Joe French
May 19, 2016
Treatment Mona Crooks treated my mom and I nicely and with respect. Mona always seems to be in a good mood as well as the other workers. The waiting room is com Mona Crooks treated my mom and I nicely and with respect. Mona always seems to be in a good mood as well as the other workers. The waiting room is comfortable and has snacks and beverages if you want them. More
by BMUNROEFALLS
May 17, 2016
2016 lease Went to klaben for a service call on my husbands car , decided to look at availability for replacement of my lease vehicle. Called Danny & he worked t Went to klaben for a service call on my husbands car , decided to look at availability for replacement of my lease vehicle. Called Danny & he worked tirelessly ALL day with me getting me into a new Taurus! He is knowledgeable & passionate about Ford, as well as his customers. He is easy to talk to, definitely would recommend Danny & Klaben More
by Karjean 73
Other Employees Tagged: Danny Sawyer
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