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Mona Crooks
1,338 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,338 Reviews
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1338 Reviews of Mona Crooks
November 20, 2016
Klaben's Service is Adequate, Ford Motor Co. DRASTIC! While it took Klaben's service dept. several days to diagnose and repair the electric power steering on our Escape, we believe Ford Motor Company is R While it took Klaben's service dept. several days to diagnose and repair the electric power steering on our Escape, we believe Ford Motor Company is REMISS in their handling of recalls and warranties on this vehicle in-as-much as there having been over a million Excapes and pickup trucks with this same defective part. Since the replaced steering column lasted only 30,000 miles, it appears that the factory replacement was not an original or new part. After all, tires and brakes last longer than this. For Ford to maintain its good reputation, you should treat your faithful customers with more dignity and honesty when original parts have been determined to have been defective. This ended up costing us over $1,000.00, when it should have been covered by the factory recall. More
by NANSELW
Verified Customer
November 15, 2016
Service & repair on Ford Fiesta Very good service, team was welcoming and very well explained the work done. Not pushing for more than needed. Customer service called as soon as wor Very good service, team was welcoming and very well explained the work done. Not pushing for more than needed. Customer service called as soon as work was done. Car is running very well. More
by eysiolud
November 14, 2016
Excellent This review was very easy to write. Quick, effective, efficient, well planned and easy. Well done. A rental car was made available to me and it gre This review was very easy to write. Quick, effective, efficient, well planned and easy. Well done. A rental car was made available to me and it greatly facilitated my visit. More
by DIANASl
November 12, 2016
mustang service as always service was a breeze, done right and quickly.Mona does a great job each and every time I bring "my baby" to get worked on.!!! as always service was a breeze, done right and quickly.Mona does a great job each and every time I bring "my baby" to get worked on.!!! More
by 4grams68
November 11, 2016
Very Personable This past month has been a whirlwind of appointments for my Escape. I originally took it in for coolant problems, which was a story in itself. Then, t This past month has been a whirlwind of appointments for my Escape. I originally took it in for coolant problems, which was a story in itself. Then, that led to other car problems which ended up at the Klaben service center a few times - and that was frustrating and inconvenient. During the entire time, the staff at Klaben, including Rich Klaben himself, helped me through it. They included a few incentives along the way which made the process run smoothly. They also picked up my Escape from my work (and dropped it off after the service was done) when it was having problems and the staff knew I couldn't find the time to come in. This was very convenient! Tom Alcorn (service manager) was very personable and easy to work with because he was patient and took his time understanding the issues. Mona Crooks was also a great service person, for she helped me in the very beginning of the process. The end was result of service was fantastic and I recommend Klaben. I want to thank each of these people for their kindness and understanding! More
by honeybeemonica
Other Employees Tagged: Tom Alcorn , Rich Klaben
November 09, 2016
New F-150 still broke Not to sure where to start but I have taken my F-150 into the shop twice 4 losing oil pressure while driving and the amount of smoke coming out of the Not to sure where to start but I have taken my F-150 into the shop twice 4 losing oil pressure while driving and the amount of smoke coming out of the the exhaust show the video of the amount of smoke coming out of my exhaust pipe and the only thing I get is we have to do an oil consumption test I am now on my second oil consumption test I've had 3 oil changes and this is a brand new 2016 F150 I shouldn't be having the problems I'm having it does not seem to be getting fixed. More
by jfleck170
November 03, 2016
Great Service Had my car in for oil change, fluid check, etc. Mona Crooks was awesome and so was Joe French. I'm not sure which mechanic worked on my car but he did Had my car in for oil change, fluid check, etc. Mona Crooks was awesome and so was Joe French. I'm not sure which mechanic worked on my car but he did a great job. The complimentary car wash was a nice bonus. I've been dealing with Klaben Ford in Kent for many years for service and new vehicles and I have never been disappointed. More
by lpinkerton54
Other Employees Tagged: Joe French , Mechanic unknown
November 02, 2016
Fast and friendly It didn't take long for the technician to diagnose the problem. The part (throttle body) was available same day but came in the next. Easy to schedu It didn't take long for the technician to diagnose the problem. The part (throttle body) was available same day but came in the next. Easy to schedule an appointment and they are very efficient. More
by merwinjk
November 02, 2016
Normal 10,000 miles service Mona Crooks always takes great care of me. I just work in the customer area and she handles all the rest. Positively no hassle for me to get the car Mona Crooks always takes great care of me. I just work in the customer area and she handles all the rest. Positively no hassle for me to get the car serviced. More
by thomas.podmore
November 01, 2016
Great people and very effecient Service on my 2014 escape was done very professionally and on time. Mona was excellent. Then my salesmen convinced me to turn in my 2014 Escape and l Service on my 2014 escape was done very professionally and on time. Mona was excellent. Then my salesmen convinced me to turn in my 2014 Escape and lease and new 2017 Escape. Great move on my part. Very satisfied with everyone connected with my transaction. Thanks Roscoe. More
by ARLENE_44312
Other Employees Tagged: Roscoe Woodberry, Richard Klaben, Jennifer Bowen , Tim Casto, Kenny King
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