I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 3 mos
Industry Experience
34 yrs, 3 mos
Specialties & Trainings
Master Certified Service Advisor
1,309 Reviews
Write a Review1309 Reviews of Mona Crooks
March 11, 2016
Rewarding! My experience with Terry Baughman as my salesman was time well spent. As he took time to explain everything and answer all my questions I had in regar My experience with Terry Baughman as my salesman was time well spent. As he took time to explain everything and answer all my questions I had in regards to my lease. He was able o meet my pmt affordability and explained how things worked in my new car. My service experience is always fast and has always had times agreeable with my work schedule to get serviced. Thank you again Terry and I look forward to doing more business with you in the future! More
Other Employees Tagged: Terry Baughman
March 09, 2016
It was a GREAT experience. We have a relationship with Klaben for a lot of years. My mother-n-law from North Carolina would buy a vehicle here, in later years she would get her We have a relationship with Klaben for a lot of years. My mother-n-law from North Carolina would buy a vehicle here, in later years she would get her van in North Carolina. Mona Crooks in the service department has taken good care of us. Tyler and Doug was very patient and helpful helping us to compare prices between old and new. We bought a new Ford titanium Escape. Since I worked 37 years in the salary dept at Walton Hills, I have always owned Ford!!!!! Thank You More
Other Employees Tagged: Tyler Kline , Doug Carter
March 07, 2016
Satisfaction! My wife and myself have dealt with Tex Welch through the years and have grown accustomed to his above and beyond attention and devotion to please and My wife and myself have dealt with Tex Welch through the years and have grown accustomed to his above and beyond attention and devotion to please and satisfy his customers. We've leased, bought, and traded in vehicles with his expertise and compassionate personality. His goal is to please the customer with their purchase. We will be seeing him again in the future for another transaction. The satisfaction doesn't stop there because the service department handles the maintenance with perfection. Give Klaben Ford a chance and ask for Tex. More
Other Employees Tagged: Joe French , Tex Welch
January 28, 2016
It was an excellent experience top to bottom! I have not had an experience in purchasing a vehicle where I have been treated with any greater care and personal attention, from the sales personnel I have not had an experience in purchasing a vehicle where I have been treated with any greater care and personal attention, from the sales personnel to the financing department, it was a blessing to be met with such courtesy and professionalism. More
Other Employees Tagged: Doug Carter
January 20, 2016
Great sales I think after 15 YRS of coming back to Klaben and always back to Chris Moldas. He always tries to do what he can to makes my car experience a good one I think after 15 YRS of coming back to Klaben and always back to Chris Moldas. He always tries to do what he can to makes my car experience a good one. That is why Chris is my car dealer. More
Other Employees Tagged: Chris Moldas, Mike Brandvold, Joe French, Artie Gissinger , Nick Johnson
January 12, 2016
Repair to Purchase: This is my second purchase at this particular Klaben Ford Dealership. The staff in the Service Dept have always been professional, pleasant and helpfu This is my second purchase at this particular Klaben Ford Dealership. The staff in the Service Dept have always been professional, pleasant and helpful. I have recommended this dealership and my personal salesman Ty Davis to both friends and family who are looking for replacement vehicles. Ty Davis is quiet and confident in selling his Ford product. No high pressure salesmanship. For me this is a key point, just knowledge of and offering of the car that may suit you and your budget best. He and his GM Klaben worked together to satisfy my particular needs. Another great experience there. The follow-up explanation for a reasonable delay was much appreciated. More
Other Employees Tagged: Ty Davis
November 18, 2015
Best customer service you will ever have. I have been a Klaben customer for years, and have leased several cars. I love Klaben because a live person always answers the phone, the sales custome I have been a Klaben customer for years, and have leased several cars. I love Klaben because a live person always answers the phone, the sales customer service is great, the folks in the Service Department are all very nice and professional, you can get your vehicle in for an appointment no problem. I have always been treated very well by every single person I encounter at Klaben. More
Other Employees Tagged: Joe French , Kenny King, Dave Mott, Tex Welch
November 17, 2015
Over a Decade of Amazing Service I have been both purchasing and leasing vehicles from Klaben and Kenny King for over a decade. I always look forward to my experience with the dealers I have been both purchasing and leasing vehicles from Klaben and Kenny King for over a decade. I always look forward to my experience with the dealership and everyone there. They are always friendly and accommodating, making me feel welcome and listening to all of my needs. I highly recommend both Klaben Auto Stores and Kenny King to anyone looking for a new or used vehicle. From the initial deal all the way through service of the vehicle, Klaben always takes care of their customers. The Klaben family strives hard to make every customer feel like family! More
Other Employees Tagged: Kenny King
November 10, 2015
Easiest car buying experience ever. Doug Beavers was my salesperson. He could not make the car buying experience any easier. My wife hates to buy a car, and he made her feel so comfort Doug Beavers was my salesperson. He could not make the car buying experience any easier. My wife hates to buy a car, and he made her feel so comfortable and me too, that she would go down on her own and not feel pressured. I have bought seven cares from Doug Beavers to date. He makes it a real enjoyable experience. It's a pleasure to do business with Doug, and the whole Klaben family. Thank you Mike Sims More
Other Employees Tagged: Doug Beavers
October 26, 2015
My sales man Kenny was absolutely amazing!!!! My sales man Kenny was absolutely amazing!!! He treated me like one of his own children. He said he wasn't coming back into his office with a deal for My sales man Kenny was absolutely amazing!!! He treated me like one of his own children. He said he wasn't coming back into his office with a deal for me and he kept his word. Thanks to him and his awesome team I'm leaving with a beautiful 2016 Ford focus!! I'm forever grateful. More
Other Employees Tagged: Kenny King
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