Mona Crooks | Page 129

Service Excellence - Dave Mott & Service Department I have been buying/leasing cars from Klaben Ford and Dave Mott for 15+ years. I keep coming back because Dave is the absolute best salesman I have ev I have been buying/leasing cars from Klaben Ford and Dave Mott for 15+ years. I keep coming back because Dave is the absolute best salesman I have ever had the pleasure of working with. He is honest, very knowledgeable about the cars and trucks he is selling and he makes the entire experience from start to finish an enjoyable one, which you cannot really say that about most dealerships. He doesn't just sell you a car and you never hear from him again. He checks back routinely to make sure you are satisfied with the car/truck you purchased and if I have any problems I can call Dave and he makes sure that any concerns or issues are taken care of right away. I can also say the same for the Service Department. They are efficient and courteous and always considerate of my schedule and I highly recommend Klaben's Service Department. The last time I was there for routine maintenance I worked with Mona. She was very courteous and went over in detail the work performed on my car. Another plus is the complimentary car wash which for me is a great perk and I sincerely appreciate it. I definitely will continue buying my next car from Klaben Ford and Dave Mott and always recommend them to my friends and family. More

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Always Happy with Klaben I have always had good experiences when dealing with Klaben for the cars I have purchased from them. The service department has always been accommoda I have always had good experiences when dealing with Klaben for the cars I have purchased from them. The service department has always been accommodating when making appointments that work well with my schedule and then they keep me in the loop on all repairs, etc. Tex Welch is wonderful to work with and I hope to deal with him again in the future. More

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Klaben Car Dealers Chris Moldas was great at handling our experience and needs. He gave us what we asked for our trade-in. He also was prompt and efficient every step of Chris Moldas was great at handling our experience and needs. He gave us what we asked for our trade-in. He also was prompt and efficient every step of the way. We have bought our last 3 vehicles from Chris and intend to purchase our next one from him also.He explained how to use all the features and technical aspects of the vehicle. I would recommend Chris and Klaben Ford to anyone shopping for a vehicle. More

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Long term relationship We have bought a total of eight vehicles from Klaben over the last 16 years. We have been treated with respect and integrity. We have met with quali We have bought a total of eight vehicles from Klaben over the last 16 years. We have been treated with respect and integrity. We have met with quality service provided by knowledgable people who really care. The sales and financing staff go to great lengths to understand and meet our expectations. We will be back. More

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Completely Satisfied with our experience at Klaben Ford! Kenny King and Roscoe Woodberry were exceptional sales people in our sales experience at Klaben Ford in Kent, Ohio. They are extremely friendly and kn Kenny King and Roscoe Woodberry were exceptional sales people in our sales experience at Klaben Ford in Kent, Ohio. They are extremely friendly and knowledgeable. We won't go any where else. Product and Service are Exceptional. We also want to acknowledge Joe French and Mona Crooks in the service department. They are awesome! We have been doing business with them for years. Thanks Kenny and Roscoe! You guys are awesome! --The Divine Family Hudson, Ohio More

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Satisfaction Klaben Ford/Lincoln makes each visit personal. Every salesperson, service department rep and mechanic, vehicle detailer ......ALL......are a pleasure Klaben Ford/Lincoln makes each visit personal. Every salesperson, service department rep and mechanic, vehicle detailer ......ALL......are a pleasure to deal with. Our salesman is Dave Mott - he makes us, personally, feel like we're part of the family, always takes time for us whether we call or just stop by. He's one of the reasons we have bought no less than six vehicles from Klaben's. It's been our pleasure to experience his knowledge in all aspects of car buying. He's become a good friend. Not always can you walk away from a dealership with that feeling. More

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I have bought several cars from Mr. Cooney with the assistance of Mr. Woodberry. They do not make me feel pressured and answer all my questions thoroughly. In fact, I consider them friends now. I do no assistance of Mr. Woodberry. They do not make me feel pressured and answer all my questions thoroughly. In fact, I consider them friends now. I do not even consider going elsewhere for my vehicle purchases. When I need my vehicle serviced, Mona always is able to work around my schedule. Klaben Ford is a great choice for purchasing and servicing your vehicles. More

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I absolutely love the staff at Klaben Ford. Mona is always pleasant and proffesional when taking care of me. She keeps me well informed about my vehicle, and my loyalty link rewards. I recommend not o always pleasant and proffesional when taking care of me. She keeps me well informed about my vehicle, and my loyalty link rewards. I recommend not only Klaben Service but Mona as well to all my family and friends. She definitely a keeper!! Mona, thank you for all your hard work!!! More

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A five star rating means that the service performed was beyond good, it was excellent. The service achieves standards that are above and beyond what is expected or necessary. Five stars is awarded to a sel beyond good, it was excellent. The service achieves standards that are above and beyond what is expected or necessary. Five stars is awarded to a select few groups or individuals who not just satisfy the customers needs but exceed them. This describes "Klaben Ford Lincoln"- Service Center's success in satisfying their customers. More specifically, Ty Davis and Mona Crooks reflect strong work ethics, determination, patience, and resolve in making their customers happy. They have done their jobs well. More

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Mona Crooks was absolutely wonderful! I got my appointment date mixed up, and was actually a week early. Mona got me right in, despite the fact that I was early. She made me feel like it was no appointment date mixed up, and was actually a week early. Mona got me right in, despite the fact that I was early. She made me feel like it was no problem at all. She was kind, courteous and extremely efficient. My vehicle was fixed that day, and she got right back to me and let me know I could pick up my car at my convenience. She asked if I would like the car washed as a complimentary service, which it needed terribly! I felt as if she truly cared about providing exemplary customer service. I will always ask to speak with Mona when scheduling a service appointment from now on! - Amie Ross Hudson Heating Company More

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