I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 3 mos
Industry Experience
34 yrs, 3 mos
Specialties & Trainings
Master Certified Service Advisor
1,309 Reviews
Write a Review1309 Reviews of Mona Crooks
January 29, 2015
Great experience! Mike Cooney is a great salesperson! Very helpful and knowledgeable! Thank you!!! Love the Lincoln and the Fusion! We will throughly enjoy driving Mike Cooney is a great salesperson! Very helpful and knowledgeable! Thank you!!! Love the Lincoln and the Fusion! We will throughly enjoy driving in our new cars! More
Other Employees Tagged: Mike Cooney
January 18, 2015
Beyond Incredible, As ALWAYS!!!! We have purchased a number of vehicles at Klaben Ford-Lincoln and we always work with Dan Peters without exception! Dan knows the Ford/Lincoln produc We have purchased a number of vehicles at Klaben Ford-Lincoln and we always work with Dan Peters without exception! Dan knows the Ford/Lincoln products better than most and can immediately answer any questions we may have! Our most recent purchase was a 2015 Lincoln MKC. Cars today are not just a car body with an engine, steering wheel and transmission, rather they are technological marvels. Dan Peters knows the Lincoln technology so well it is as if he designed everything himself! Dan's interpersonal skills are beyond compare and he ALWAYS makes you feel at ease! Dan knows how to execute to totally positive customer experience, his honesty and sincerity are extremely noticeable form the first "Hello"! I have repeatedly told Rich Klaben (owner) that Dan Peters is, "a sales consultants sales consultant" in the same regard as referring to an excellent doctor as a "doctor's doctor! Dan will do whatever it takes to make sure you are comfortable with the transaction even in situations where have changed our minds mid-stream I might add, and leave with a totally different vehicle, not at Dan's urging but our indecisiveness at the time. We have referred family and friends to Dan and we always hear how much they enjoy working with Dan and ask for him at the next occasion they are purchasing a vehicle! To sum it up, Dan Peters is the best there is, period! Rich Klaben is very fortunate to have Dan Peters working with him! Thank you Dan again, for making our experience amazing!!!! More
Other Employees Tagged: Joe French , Daniel Peters, Christine Klaben, so friendly and SO effiecient!
January 17, 2015
Great place to lease a car! I have leased my last two Fusions from Klaben Ford! They are easy to work with and Mike Cooney is a pleasure to work with. He always making sure you I have leased my last two Fusions from Klaben Ford! They are easy to work with and Mike Cooney is a pleasure to work with. He always making sure you are a happy customer when you leave the dealership. More
Other Employees Tagged: Mike Cooney, Dave Mott
December 22, 2014
awesome experience Great place to buy a truck or car.Pleasant experience during the whole sales experience woud definitely recommend Klaben Ford for all automotive needs Great place to buy a truck or car.Pleasant experience during the whole sales experience woud definitely recommend Klaben Ford for all automotive needs.will return in the future. More
Other Employees Tagged: Danny Sawyer
November 24, 2014
Great Friendly Home Town Service We have purchased/leased 3 autos in the last four years from Gene Kallmeyer at Klaben Ford and will be back again. Gene has a no pressure approach wh We have purchased/leased 3 autos in the last four years from Gene Kallmeyer at Klaben Ford and will be back again. Gene has a no pressure approach which makes it easy to buy and has a good inventory of American Made cars. The prices are always fair and the service after the buy at Klaben has been solid. Thanks Gene and Team Klaben! More
Other Employees Tagged: Gene Kallmeyer
November 19, 2014
Always above and beyond what I expect!! Everytime I need anything, such as questions about features on my I forgot how to use already (haha) service or simply just want to say Hi, Buddy alwa Everytime I need anything, such as questions about features on my I forgot how to use already (haha) service or simply just want to say Hi, Buddy always is super friendly! Never once has he ignored what I need or want and makes sure whatever my needs are that they are met! I will surely continue to return to Buddy and Klaben Ford!!! Always a pleasant experience! Mona Crooks is just as delightful and always has kind words to say :) More
Other Employees Tagged: Richard "Buddy" Moore
November 05, 2014
The Maxwell Experience Been doing business here 20 plus years. 20 years ago started with Paul Baughman just bought my new 2014 this year from his brother Terry Baughman this Been doing business here 20 plus years. 20 years ago started with Paul Baughman just bought my new 2014 this year from his brother Terry Baughman this is my 12 Vehicle.The reason I drive so far is the service I get and the people from Terry to the girl that does the paperwork to the service department. I have Ford Dealers I drive past to get to Klaben to make.my purchase. Very Happy with Klaben More
Other Employees Tagged: Terry Baughman
November 04, 2014
Great Team! I have been coming to Terry since I was old enough to drive. I remember him from when I was you do an my mom would always see him with her leases. Whe I have been coming to Terry since I was old enough to drive. I remember him from when I was you do an my mom would always see him with her leases. When I was finally old enough to get my own car, I knew I would never go though anyone else. He actually takes the time to listen to what I want. He doesn't make the experience about the sale, instead it's about making sure that I'm happy and comfortable. He goes above and beyond every time and I can't recommend him enough. And Mona in service is the only one I'll ever go to. She's awesome and always has my car done when promised. More
Other Employees Tagged: Terry Baughman
November 03, 2014
A walk in the park! Klaben Ford is such a friendly dealership that it makes my car buying experience very enjoyable. Bob Paytas has been my salesperson for quite some tim Klaben Ford is such a friendly dealership that it makes my car buying experience very enjoyable. Bob Paytas has been my salesperson for quite some time and he is always friendly, polite and always goes above and beyond to make sure that my experience at Klaben Ford is a good one. He took his time explaining all of the new features of my vehicle which really helped. Bob Paytas is a great guy who is very patient and friendly. I recommend Bob and Klaben Ford to all of my friends. More
Other Employees Tagged: Bob Paytas
October 27, 2014
Bob Paytas is Salesman and Friend Bob is very friendly and knowledgeable salesman. He goes above and beyond to help his customers. When we have a question we know we can call him and Bob is very friendly and knowledgeable salesman. He goes above and beyond to help his customers. When we have a question we know we can call him and if he doesn't have the answer he will find out for us. We have recommended our children to him so now he is a "family friend". More
Other Employees Tagged: Bob Paytas
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