Check out Monica Dewey's reviews on DealerRater

April 03, 2026

Dealership Rating

Employee Rating

Very welcoming and helpful staff. Took very good care of my vehicle. Highly recommend the service team. Took very good care of my vehicle. Highly recommend the service team. More

by Elm

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Jacob Wilson, Roy Hebert , Joshua is the one that helped me out! great service

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Apr 03, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for recommending our service team. We’re happy they welcomed you and took great care of your BMW 330, and we look forward to assisting you again. Joe Hohmann Service Manager 262-338-3379

March 14, 2026

Dealership Rating

Employee Rating

Explained the work to be done. Reviewed the inspection results after the work was completed. Reviewed the inspection results after the work was completed. More

by 1EYEDJACK771

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

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Mar 17, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Hohmann Service Manager 262-338-3379

February 23, 2026

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Employee Rating

It was just a lot of scheduling issues and wrong parts ordered. Every time we brought it there, they said it would be done in a day and ended up having to keep it there overnight to get things worked on t ordered. Every time we brought it there, they said it would be done in a day and ended up having to keep it there overnight to get things worked on the next day. They never put the covers back on after doing the camera work. The wires were exposed when they brought it back to us. More

by sarheld1993

Verified Customer

Recommend Dealer

No

Other Employees Tagged: Monica Dewey

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Feb 27, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Hohmann Service Manager 262-338-3379

Feb 23, 2026 -

sarheld1993 responded

It was just a lot of scheduling issues and wrong parts ordered. Every time we brought it there, they said it would be done in a day and ended up having to keep it there overnight to get things worked on the next day. They never put the covers back on after doing the camera work. The wires were exposed when they brought it back to us.

Feb 27, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Hohmann Service Manager 262-338-3379

January 30, 2026

Dealership Rating

Employee Rating

It's good Overall I am happy with the service I get at this dealership in west bend this dealership in west bend More

by CHRIS.JACOBS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

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Jan 30, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Hohmann Service Manager 262-338-3379

January 23, 2026

Dealership Rating

Employee Rating

Easy service experience. Quick online scheduling. Very nice lounge facilities to ease your wait time. All Good Quick online scheduling. Very nice lounge facilities to ease your wait time. All Good More

by Gmueller9

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 23, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Hohmann Service Manager 262-338-3379

January 20, 2026

Dealership Rating

Employee Rating

Had my car in for nearly 2 months even though they knew the issue within 20 minutes. Took a month just to order necessary part. They called saying it was done and can drop it off. I told them I was unsure the issue within 20 minutes. Took a month just to order necessary part. They called saying it was done and can drop it off. I told them I was unsure when I could make it over due to work. Said they would call me back to set up a time to drop it off. 40 minutes later they are at my home unannounced on a WORK DAY with my car. They never even asked if I was home before leaving. I was late to work. The person they sent knew absolutely nothing about my car and unable to answer my questions. My car wasn't running properly. I will never use the dealership again. More

by jessikosfeld

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

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Jan 23, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Joe Hohmann Service Manager 262-338-3379

Jan 23, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Joe Hohmann Service Manager 262-338-3379

January 17, 2026

Dealership Rating

Employee Rating

They did not fix my problem said it wasn’t bad enough yet! That’s crap there is somthing wrong they should have fixed it now it just going to get worse and maybe wreck somthing else and it’s still under yet! That’s crap there is somthing wrong they should have fixed it now it just going to get worse and maybe wreck somthing else and it’s still under warranty oh you guys are trying to avoid paying for the poor part in vehicle I have 13000 miles this should not be happening til about 100000 miles I really think they should of fixed it so better yet I rate you a 1 very poor protection especially under warranty! This is poor business! More

by MNROSENTHAL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Jacob Wilson

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Jan 21, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Hohmann Service Manager 262-338-3379

Jan 21, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Hohmann Service Manager 262-338-3379

January 15, 2026

Dealership Rating

Employee Rating

Always straightforward The dealership is considerately less pushy, exacting, demanding than this survey has been. Is that enough? less pushy, exacting, demanding than this survey has been. Is that enough? More

by JOEP9

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

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Jan 16, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks, Joe, for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

January 09, 2026

Dealership Rating

Employee Rating

It's always a great experience the deal with the service department at Gordie Boucher West Bend department at Gordie Boucher West Bend More

by PKARALEWITZ1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

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Jan 10, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as a valued customer for many years to come! Joe Hohmann Service Manager 262-338-3379

December 30, 2025

Dealership Rating

Employee Rating

Did what was requested in a timely and polite fashion. Was able to get an appointment on fairly short notice. Was able to get an appointment on fairly short notice. More

by MR705

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

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Dec 31, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Hohmann Service Manager 262-338-3379

Monica Dewey

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

35 Reviews of Monica Dewey

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