Morgan Shrode | Page 14

Disappointed in Dealership I purchased a 2006 GMC Sierra 2500HD 4x4 Crew Cab LBZ Diesel with about 96,000 miles on it. I knew this was an older vehicle and didn’t expect it to b I purchased a 2006 GMC Sierra 2500HD 4x4 Crew Cab LBZ Diesel with about 96,000 miles on it. I knew this was an older vehicle and didn’t expect it to be perfect, but I do have reasonable expectations when purchasing a vehicle from a dealership. There were a handful of things that I was disappointed with from the dealership. 1. The dealership posted the vehicle online with pictures on a Tuesday or Wednesday. From the pictures it was a clean truck. I drove 1.5 hours to go look at the vehicle that Friday and discovered that the vehicle wasn’t ready to be showed or driven. I was told I would have to come back no earlier than the following Tuesday to look at it. The right thing to do is to post the vehicle when it’s ready. 2. The guys who clean the vehicles did such a bad job that I could hardly see out of the windshield from them smearing on the glass. 3. There were several minor cosmetic issues with the vehicle that were brought up but were never fixed by the dealership. First the headliner was sagging behind the windshield, second the driver’s seat floor mat was missing, third there were a couple small dings that could have easily been removed. 4. Our sales man smoked and smelt like smoke. Anytime we were outside our salesman would smoke in front of us which I found very unprofessional. Also, when we were able to look at the vehicle at first, I thought it had a smoky odor to it, then figured out it was our salesman not the truck. 5. The dealership raved about their “172 Point Inspection” their service department performs. There is a known service bulletin for all GM trucks/SUVs posted by GM ranging I think from 1999 to 2007.5 models for the intermediate steering shaft and shaft bearing. When I was pulling out of the lot I could hear the steering shaft and bearing rattling telling me they needed to be replaced. I took the truck to a shop I trust to do the repair. I would think as a part of the inspection would be to look at service bulletins by GM and see if any need to be performed. Next the tires on the vehicle did not match and one was obviously low on tread. I wanted to just switch the tires from my other truck I was trading in to this truck but wanted it to be done by the service department at no cost to me. They refused, and I ended up having to take it to Discount Tire and paid for it to be done. Discount tire told me the tread depth on one tire was 5/32” and another was 7/32”. The legal tread depth in Texas is 2/32”. Those two tires didn’t have much more life in them, thought that would have been in the inspection too. 6. When I was leaving the dealership, I noticed the truck was on E and the dash told me the truck had 27 miles until empty. I went in and couldn’t find my salesman but spoke to his manager who told me they put, if I remember correctly, 7 gallons in used vehicles when sold. When he instructed my salesman to do so, he acted like it was a hassle, even though he knew I was coming over 24 hours in advance. 7. After driving the vehicle for a while I noticed my plates were about to expire. The expiration date was August 22nd. I started calling the dealership on August 15th and called several times all on separate days and each time was told they would call me back. After finally getting a call back on August 21st, they said they had my plates and I could pick them up or have them mailed. After receiving them in the mail I reviewed the registration paper to find that it was issued on July 19th and had been sitting at the dealership for a month. 8. The finance guys were great. I don’t recommend this dealership. Go somewhere else. More

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No pressure sale and they worked me a great deal. I appreciate no hassle when making a purchase like this. I was not available for a couple of days and was not bothered during the deal. All the peopl I appreciate no hassle when making a purchase like this. I was not available for a couple of days and was not bothered during the deal. All the people I dealt with were friendly. I feel like I got to best deal ever. Thanks Don Ringler Chevrolet. More

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2012 Dodge Avenger 9/1/2018 Sales associate and finance officer were both incredibly helpful, patient, professional, and courteous while my family and I looked for a used car. Th Sales associate and finance officer were both incredibly helpful, patient, professional, and courteous while my family and I looked for a used car. They helped us find a match that perfectly met our budget and needs. We couldn't be any happier with the purchase!! Excellent service!! More

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Chevy Silverado They were informed of the vehicle and was able to answer any questions I had about the Chevy pickup I bought. Angel my salesman did everything possibl They were informed of the vehicle and was able to answer any questions I had about the Chevy pickup I bought. Angel my salesman did everything possible to sale me the truck and I appreciate the help that he was able to answer any questions. I had a call from him today to see how I liked the truck and if I had any questions I appreciate that and I just had one thing I didn’t like and he said he would look into it. I told him I didn’t like the cap less fuel tank and he would check on putting a cap on it other than that I know I can count on Don Ringler to help me on any needs I’ll come across in the future. More

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Thank you! James Knuth is awesome! He has helped me and my family with four purchases. I have always felt like he wants us to be satisfied. The extra 20-minut James Knuth is awesome! He has helped me and my family with four purchases. I have always felt like he wants us to be satisfied. The extra 20-minute drive from Killeen is well worth it! Morgan made the financing part very easy. Thank you! More

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We love our new truck! I'm the type of buyer that asks questions and expects the salesperson to know the correct answers. I do not work with salespeople that try to pressure I'm the type of buyer that asks questions and expects the salesperson to know the correct answers. I do not work with salespeople that try to pressure me into a decision, so I appreciated Keith's knowledge of the vehicles and NO sales pitch. He let the product do "the talking" and that's the way it should be. Keith was very professional, courteous, and accommodating. When my husband and I find a salesperson we like, we come back to that person for all repeat sales. Keith has our business and our appreciation. Morgan did our financing and was also very professional. He presented all the warranty offers that he is required to mention, and courteously accepted our decisions. Over all, we had a very pleasant experience with Don Ringler Chevrolet and will spread the good news. More

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Great Job!!!!! James is great to work with. Told him what I was looking for, and James put his team to work to locate that perfect Chevrolet Tahoe. Highly recommend! James is great to work with. Told him what I was looking for, and James put his team to work to locate that perfect Chevrolet Tahoe. Highly recommend!!!! More

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Magnificent Very professional service and the motto of that we will do what it takes, is on point. I’m totally satisfied with my new purchase. Very professional service and the motto of that we will do what it takes, is on point. I’m totally satisfied with my new purchase. More

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Purchasing Chevy truck The absolute best buying experience I have ever had. The Ringler staff was top notch and will definitely buy another vehicle and recommend to everyone The absolute best buying experience I have ever had. The Ringler staff was top notch and will definitely buy another vehicle and recommend to everyone I know who is interested in purchasing a vehicle More

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Friendly and Customer Focused Great dealership that makes buying a new car easy and pressure free. We were in between a Tahoe and a Traverse for our new purchase, and instead of tr Great dealership that makes buying a new car easy and pressure free. We were in between a Tahoe and a Traverse for our new purchase, and instead of trying to get us to buy the more expensive vehicle, they listened our needs. We are pleased with the overall experience and would recommend Don Ringler to anyone looking for a vehicle. More

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