Mukamba Bukasa Mukamba Bukasa | Page 2

Fabulous, friendly, quick and communicative staff. Car was taken care of quickly and done well! Car was taken care of quickly and done well! More

by simplycrystal3339 Verified Customer Verified Customer

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Myself and wife went in to trade our 2023 sorento sx for the 2026 carnival. I was told trade or lease. I said either. They came back and told us to surrender the sorento to Kia I wasn’t told how that works. the 2026 carnival. I was told trade or lease. I said either. They came back and told us to surrender the sorento to Kia I wasn’t told how that works. We thought we’re just leasing was fine by us. Then after two weeks I was getting numerous calls. I spoke to the finance department for Kia they ask me where’s the car I told its at the dealership. The dealership never call the finance department that they had the car for 3 months. The finance department told me there going to auction off the car and if there is a balance of he value I was liable for it. The dealership team never explained how that works. There were just wanted to get the sale and screw us over. I will never purchase a car for them. More

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Cody was great. We went to finance and was told about the deal we accepted signed all papers. Then waiting on the tag to come we noticed additional inquiries on or c We went to finance and was told about the deal we accepted signed all papers. Then waiting on the tag to come we noticed additional inquiries on or credit. We thought someone hacked our credit. Then we got a text saying that the bank wanted a different interest rate. Which is whatever. But I would think finance would contact us before running a credit check again. I was pretty xxxxxx of that there was no contact and y'all did this without notifying us first. If this car wasn't for a 16 year old and she was so excited she got a car I would have returned it and went to another dealer. Unfortunately we won't buy another car or recommend this dealership. Communication is key and we were let down. More

by gmen604 Verified Customer Verified Customer

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On 12/21/2025 I went in to buy a Jeep from Jaden who I have used in the past at another dealership but he was not there. AT that point I should have left, but I went ahead and went with another salesman n have used in the past at another dealership but he was not there. AT that point I should have left, but I went ahead and went with another salesman named James. From the beginning, he could not or would not share with me what the interest rate was going to be every time they would come back with a counter offer. James stated they would go through everything in finance with us. I still was not very happy due to not knowing what I was agreeing with prior to the table!! To make things even crazier, James had stood at my table and requested I put a good review on both sites before I would receive my spare keys to the Jeep which I still had to go back the next day to pick up!! Once I got into finance, the price of the Jeep was not the price quoted to me at the beginning, stating it was to cover the negative on my trade in. In Finance, he rushed through the paperwork so fast he was even signing upside down!! At the end I did not even receive a copy of the paper work other then a flash drive. It is now 02/10/26 and my trade in is still not fully paid off!!!! The company has called me requesting payments, and it is showing on my credit report as missed payments!!!! I am now having to look for an attorney to see what my rights are since this is now negative on my credit report!!!!!! I have called and my husband even went up there and all we keep getting told is they will check on it!!!!! This is my second car I have bought from them, but my first car I had a complete different experience!!!! More

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Bukasa, was awesome! Very professional articulate, competent, and I trust him, which is very important to me! Very professional articulate, competent, and I trust him, which is very important to me! More

by MCARROLL109 Verified Customer Verified Customer

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Would not recommend sales department to anyone I know. But the finance manager was an upstanding person. But the finance manager was an upstanding person. More

by fleahman2 Verified Customer Verified Customer

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I feel Kyle, the managers and finance told me what they thought I wanted to hear and were not honest with me. I’ve been buying from this location for years but this sale left me very disappointed with the thought I wanted to hear and were not honest with me. I’ve been buying from this location for years but this sale left me very disappointed with the dealership. More

by KAYNIC3 Verified Customer Verified Customer

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This is the 3rd car I have bought from this dealership. Zack was my salesman and he was absolutely incredible. He went above and beyond to make my experience as calm and positive as possible. Thank you Zac Zack was my salesman and he was absolutely incredible. He went above and beyond to make my experience as calm and positive as possible. Thank you Zack. More

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Kyle Todd spent a lot of time with me finding the right car but he wasn’t great with follow up car but he wasn’t great with follow up More

by KAYNIC3 Verified Customer Verified Customer

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We absolutely had a great experience when purchasing our 2026 Kia Sorento X-line EX. Everyone we dealt with was professional and personable. They went out of their way to make sure we were completely satis 2026 Kia Sorento X-line EX. Everyone we dealt with was professional and personable. They went out of their way to make sure we were completely satisfied. We highly recommend Annie, Mr. Bukasa, and the manager Joey, who were all exceptional. More

by Crusn C5 Verified Customer Verified Customer

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