Nadi Malek | Page 2

I have purchased several vehicles from them and they've always been very good to me whenever I needed a service or vehicle to drive they've always been very accommodating always been very good to me whenever I needed a service or vehicle to drive they've always been very accommodating More

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TL/DR: ordered car, their sales department messed up order repeatedly, gaslit me for 7 months, then ultimately scammed me when finally talking delivery. They would rather steal your money than earn your order repeatedly, gaslit me for 7 months, then ultimately scammed me when finally talking delivery. They would rather steal your money than earn your business. Review: I ordered an Acura Integra the day Acura opened reservations in March 2022. In the confirmation call the same day I asked directly if the dealership was doing any mandatory add-ons, accessories, or market adjustments of any sort, to which the person honestly replied they typically do but wasn't sure if they were on these orders. 2 days later I got a text back saying they received confirmation from management that absolutely no add-on or mark-up aside from the accessories I request on the ordered car. In June the first car is delivered, in the wrong trim. They needed me to forward the confirmation email they sent me for my order to prove that was not the car I ordered. No problem, I've got a working vehicle and they put my name on another car coming in July. Don't hear from them at all, until I call a week before the car is expected only to find out somebody else had originally ordered it, and my name was never really on it. Supposedly they've already ordered 2 that match my order to make sure it comes in correctly, but never called to tell me this. New expected date is end of September. I figure "ok, I'm saving money on payments/interest and to get MSRP with no markup I'd have to order and wait elsewhere anyway." Called in September to find out my file had been closed out but car hasn't arrived yet and they reopen it. Supposedly delivery is delayed by Hurricane Ian but the correct car comes in beginning of October. At this point they want to force on $3,000 for their "Family Plan" which is a bundle of things with little to no value. After getting in my car to leave the sales manager comes out to try to save the deal. Would not do MSRP, using every BS excuse in the book from "Acura can't tell us how much to charge," and "we didn't add any accessories, this isn't an accessory or a markup," to "the person who told you this doesn't work here anymore." What he latched onto is that I no longer have the messages from the online sales manager saved where they communicated this and I won't beat the deal elsewhere. I did ultimately agree to $1,000 over MSRP, no Acura dealership in 200 miles is doing less than that in add-ons for in stock Integras, and I can no longer wait another 3 months for an order because my credit union made an exception to honor my original pre-approval rate from June and the re-approval would expire soon. In this they agreed to credit my $500 deposit from March towards it, and made me email them their own receipt to prove I paid it, then I get home and realize they never credited the $500 towards the vehicle. Through this whole process they said "prove it" 3- times, 2 of which was their own documents by email and one was a text conversation that was lost in changing phones (where they assured me no add on of any sort) Ultimately, I will never do any business with any Hanania dealership again and suggest the same to others. If you do chose to give them your money, especially on an order, make sure you get every detail in writing and signed my a manager. More

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Great staff specially Bachir, Pierre and the General manager Nadi, they treated us like family, we definitely recommend them. manager Nadi, they treated us like family, we definitely recommend them. More

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It was a great experience to buy an MDX 2022 type s from Pierre, he made it a true vip sale, and i even met the General Manage Mr Malek he rolled the red carpet for us and made sure the finance went smoothl Pierre, he made it a true vip sale, and i even met the General Manage Mr Malek he rolled the red carpet for us and made sure the finance went smoothly, they didn’t run my credit with 10 banks like any typical dealership, they really care for there customers and I recommend them always. More

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Gage gets customer service. Love how he handles my car needs. Greeting me at the door and walking me to wherever I need to go. With a smile. The Service desk ladies are fun. Love how he handles my car needs. Greeting me at the door and walking me to wherever I need to go. With a smile. The Service desk ladies are fun. I asked to speak with the general manager, he came out escorted me to his office with a smile. Ian, wouldn’t take my tip, when I left it in the car and walked away. He found a way to return it saying. “I this you dropped this. “ laughing! Great place. I rate them a 10 with Gage starting the process in past visits. More

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Love that place and the people… my second car from that place… love my car place… love my car More

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Amazing dealership, and nice people. They are not pushy and always willing to help. I’m feeling like a family there. I will come back again, and highly recommend this dealership! They are not pushy and always willing to help. I’m feeling like a family there. I will come back again, and highly recommend this dealership! More

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Excellent experience.Thank you Acura of Orange Park for Excellent experience. Thank you Acura of Orange Park for going above and beyond. Andrew was great. Excellent experience. Thank you Acura of Orange Park for going above and beyond. Andrew was great. More

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