Najee Rashad | Page 2

Service was quick and easy, and Najee was excellent in explaining the process and what is going to happen. Text messages were timely and clear. Everything worked as planned. No problem with this service explaining the process and what is going to happen. Text messages were timely and clear. Everything worked as planned. No problem with this service More

by ANDREAS.M.KRAUS Verified Customer Verified Customer

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Nahji is my favorite service advisor He let calls us and keeps us informed on our Hertz vehicle. keeps us informed on our Hertz vehicle. More

by DANIELLE.WADE Verified Customer Verified Customer

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My adviser was very knowledgeable about my vehicle. He addressed my concerns in a very professional manner. He addressed my concerns in a very professional manner. More

by BAARDISON65 Verified Customer Verified Customer

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Excellent service thanks to Nijee and all the staff very professional and friendly will come back professional and friendly will come back More

by MATTEOBUTTOLO Verified Customer Verified Customer

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Great service every time. Yamet is a wonderful service advisor. He goes above and beyond to make the experience smooth and pleasant. Ricardo is a great and very trustworthy me Yamet is a wonderful service advisor. He goes above and beyond to make the experience smooth and pleasant. Ricardo is a great and very trustworthy mechanic. He always resolved any issues from the first try. More

by DT Verified Customer Verified Customer

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Kasey with a K insisted that I do a review right in front of him. I did, but I deleted that one and made a new one. This was the worst car buying experience I’ve ever had. I was looking for a white Rogue SV of him. I did, but I deleted that one and made a new one. This was the worst car buying experience I’ve ever had. I was looking for a white Rogue SV with FWD. He said all that was available was AWD. He showed me a gray one and said that he would get the price right for me if I would take the gray. I told him I wanted the upgraded mirror that has the garage door opener. He said it was not available on the SV model. My daughter was with me to buy a car as well. Turns out her SV has it on hers. When I got home, after my purchase, I looked on the website and saw that there was a gray one available with the upgraded mirror. There was also a white one with FWD. The whole time he had an attitude. And don’t even get me started on what he was wearing with his xxxxxxx showing. After my daughter and I purchased our cars we got in and drove off. He never showed us anything about the cars, never told us about the four free oil changes, nothing. I still don’t understand why he was asking about financing, our place of employment, what our salary was, etc. This is financings job and none of his business. Gus in financing was super nice. Tip-when you know your customer is on their way, get the cars brought around to the front and have the air conditioning running when it’s 95° outside. I addressed these issues with Shawn, the general manager, he asked me what he could do to make it right. He was helpful, but at the same time it’s hard to believe that Kasey has been there for years and his unprofessional wardrobe has not been addressed. I do know that another couple did address it about the same day I was there. I took my car back for window tint, and the service department was outstanding. Shout out to Najee and Aimee. It’s because of them that I will return. More

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Kasey With a K was not the greatest experience. He was very brash and somewhat pushy. He eventually did get me the deal I wanted, but he also took my phone to start the financing process and didn't He was very brash and somewhat pushy. He eventually did get me the deal I wanted, but he also took my phone to start the financing process and didn't fully explain all the features of the car. However, Gus in financing and the manager Sean were very helpful. All the folks in the service department are also very friendly and knowledgeable. Just be careful about which salesperson you work with. More

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Friendly,najee very god employee explains everything that is to be done. Kust god customer service is to be done. Kust god customer service More

by dwight.rhodes Verified Customer Verified Customer

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Your customer service representative (Najee) is the primary reason I'm so loyal to Baker Nissan. Najee is the most professional and customer focused customer service representative I've ever worked wi primary reason I'm so loyal to Baker Nissan. Najee is the most professional and customer focused customer service representative I've ever worked with in my entire life. Najee should be a model for all customer service representatives to follow. More

by GARY.MESSER Verified Customer Verified Customer

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So easy to set up an appointment. So efficient to check in. And the communication during the service was through. So efficient to check in. And the communication during the service was through. More

by JVWALKERJR Verified Customer Verified Customer

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