Nancy Gennarelli
Nancy Gennarelli at Southern Chevrolet

Nancy Gennarelli

Service Advisor

Southern Chevrolet

3412 Western Branch Blvd
Chesapeake, VA 23321

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4.6
90 Reviews

Languages Spoken

English English

4.6

90 Reviews

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90 Reviews of Nancy Gennarelli

March 18, 2026

Dealership Rating
Employee Rating

It was great everything was explained to me She got everything together for my truck can get running More

by Wildmann44
Recommend Dealer
Yes

Other Employees Tagged: Nancy Gennarelli

Mar 19, 2026

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 18, 2026

Dealership Rating
Employee Rating

Dealership service team was very helpful and they made sure I was informed through out my appointment/work service More

by klj135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Adams

Mar 19, 2026

Southern Chevrolet responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 14, 2026

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Employee Rating

The Senior Service Advisor and auto personnel were very knowledgeable, friendly and helpful. They were quick, efficient, and delivered on their promise. The cost was reasonable and everything functioned p More

by dragonflyswhisper2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 19, 2026

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 13, 2026

Dealership Rating
Employee Rating

Love great customer service Mrs Nancy is the best service advisor I've ever had there More

by LINDA1010.45.LT
Recommend Dealer
Yes

Other Employees Tagged: Nancy Gennarelli

March 13, 2026

Dealership Rating
Employee Rating

Great customer service except the long waiting period She always goes above and beyond each time i have my car service More

by LINDA1010.45.LT
Recommend Dealer
Yes

Other Employees Tagged: Mrs Nancy

March 12, 2026

Dealership Rating
Employee Rating

Truck should have been rechecked before I picked it up from dealership also truck was not as clean as I had hoped More

by ERR226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steven Santomieri, Jose Avila

March 11, 2026

Dealership Rating
Employee Rating

Vehicle not done when they said it would be, Price for service changed at least 3 times, parts that should have been under warranty were just taken from old engine I got less than a year ago, services way More

by mfcochran03
Recommend Dealer
No

Other Employees Tagged: Nancy Gennarelli

Mar 12, 2026

Southern Chevrolet responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 11, 2026

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Employee Rating

They were very welcoming and the service was professional and swift. The waiting area for the customers was spacious and very accommodating. I would recommend Southern to anyone. More

by jrdrewery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2026

Southern Chevrolet responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 10, 2026

Dealership Rating
Employee Rating

Good customer service If you want me to reply About my experience at the service center I did More

by BUDMARSHALL66
Recommend Dealer
Yes

Other Employees Tagged: Nancy Gennarelli

Mar 12, 2026

Southern Chevrolet responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 10, 2026

Dealership Rating
Employee Rating

Nancy is amazing. She kept me informed from the beginning and throughout my car being serviced. Her reaching out to me to explain what was needed made me so happy. My More

by Lauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2026

Southern Chevrolet responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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